Organizational Behaviour (Old Pattern) - 2
Q9. What is perception? Discuss factors influencing perception.
Kolasa defines perception as the “selection and organization of material, which stems from the outside environment at one time or the other to provide the meaningful entity we experience”.
Factors that are in the situation are called “external attention factors” and those within the individual are called “internal set factors”.
EXTERNAL ATTENTION FACTORS
Intensity
It implies that more intense the stimulus audio or visual, the more is the likelihood it will be perceived.
Size
Any odd size attracts attention. A great tall man attracts attention at the same time small size man also attracts attention. Although the increase in attention may not be directly proportional to the increase in size.
Contrast
Which stand out against the background or which, are not the people expect will receive attention. Any change in accustomed atmosphere attracts the attention.
Repetition
Repeated external stimulus attracts more attention than the one that occurs at one time alone.
Motion
It implies that individual attracts to changing objects in their vision that to static objects. Because of this advertisers involve signs, which include moving objects in their campaigns.
Novelty and familiarity
New thing in familiar place or familiar thing in new place tends to attract attention. Job rotation is an example of this principle.
INTERNAL SET FACTORS
Habit
A Hindu will bow and do Namaskar when he sees a temple on his way. Likely soldier will throw himself on ground when he hears sudden burst of car tyre.
Motivation and Interest
Motivation increases individual sensitivity to the satisfaction of his needs in view of his past experience with them.
Learning
Learning plays a crucial role in primitive organization. It can play the single biggest role in developing perpetual set.
Organizational role or the specialization
The modern organization value specialization. Consequently the specialty of a person that casts hum in a particular organizational role predisposes him to select certain stimuli and to disregard others.
Q10: Leadership is practiced by leadership style, elaborate.
Answer : Leadership is practiced by leader ship style, which is total pattern of the leader actions in relation to followers in represents there philosophy, skills, and attitude.
Negative leadership gets acceptable performance in many situations, but it has high human cost. Negative leader are dominating and superior with people. To get work done to get work done, they hold there personal such penalties as loss of job, reprimand in the presence of the others. They display authority in the false belief that it frightens everyone into productivity. Even the most competitive leader will have to fall back upon the negative relation. Perfection can never been achieve but the historical trends is that manager need more an more positive leadership skills in order to rated satisfactory.
The way leader uses power establishes the type of style. Each style has its benefits and limitations. Leader behavior is the mixture of all three styles over period of time but once styles tends to be dominating one.
Following are the three styles
Autocratic leadership style: -
Autocratic leaders centralize powers and decision making in them. They structure the complete work situation for their employees, the employees are supposed to do what they are told. The leaders take full authority and assume full responsibility.
Some advantages of autocratic leadership style are that it provides strong motivation and rewards for the leader. Disadvantages of autocratic leadership style are that most people dislike it. Frustration, dissatisfaction, fear and conflict develop easily in autocratic situation.
2.Participative Leadership Style: -
Participative Leadership Style is the expression of leaders trust in the ability of its subordinates. The leader believes that his people are desirous of contributing to the organizational efforts as well as they have requisite capacities. Participative style is supposed to be better style of managing people, however it is not without its own drawbacks. Participative leaders are decentralizing authority and the leader and group are acting as one unit. Hence, this style is useless when leader is dealing with an emergency.
3.Free Rein Leadership Style: -
On the quantinum of leadership style, free rein style is the extreme. Free rein leaders avoid power and responsibility. They depend largely on the group to establish its own goals and work out its own problems. A free rein leader is the one who abdicates all his decision-making and responsibilities.
Q11. As a Manager, what steps would you take to reduce the stress on your employees?
Answer : Stress is the “wear and tear” our bodies experience as we adjust to our continually changing environment; it has physical and emotional effects on us and can create positive or negative feelings. As a positive influence, stress can help compel us to action; it can result in a new awareness and an exciting new perspective. As a negative influence, it can result in feelings of distrust, rejection, anger, and depression.
Organizational Strategies for managing employee stress are:-
Create supportive organizational climate.
Convince employees that their contributions are significant.
Rotate employees out of potentially stressful positions and do not allow them to overwork.
Organize training programs to help employees cope with stress provide employee counseling.
The following steps will outline the steps that the manager should take to reduce the stress on my employees.
Step 1. Be yourself! It is important that you do not try to act like your predecessor. You will have your own style of management and it may be that the previous manager had a particular style that you were not comfortable with. You will have an idea of what the best management style is for any given situation but this will only come with time, perhaps through training and coaching. The best thing you can do is to look at yourself and decide what you want out of the management role and what you need to do in order to build your capabilities in that role.
Step 2. Go steadily and steadfastly to begin with. Although there is always pressure on a manager to take up where the last manager left off, don’t go rushing into things. Do not be the “new broom that sweeps clean” all previous procedures away. Ensure that you reassure your team that it will be “business as usual” at least until you get the opportunity to speak to each team member about what their fears and hopes are as regards you being their manager.
Step 3. Talk to people, listen and gather information. It is vital that you talk to each member of your team. Sit down with them and “contract” with them. How do the two of you want to work together? What are their expectations of you as their manager? What are their hopes, fears and aspirations? What are their motivators and de-motivators? It is important that this is a two way process and you should be asking them the same questions so as there is mutual understanding. Also ask them what they think needs to be done to make the team or department more effective – seek their input right at the start.
Although it is important to talk to the team, it is also vital to talk and contract with those senior managers who will have a “stake” in your actions. They must be comfortable and if you “contract” with them as you would with your own team then you will have greater understanding of them as they will have of you.
Step 4. Ensure you get coaching and mentoring from your own boss. Once you have established a working relationship with your own manager then ensure that within this “contract” he or she builds in time to coach and mentor you through, particularly the early day. As a new manager you should know exactly what is expected of you in terms of both your business objectives and your development objectives. You should have a development plan that highlights your strengths and development areas in respect to your new role and with the support of your manager you should start to implement that plan immediately. Your manager should have the coaching skills to ensure that you maintain your progress and deliver against your plan.
Step 5. Be Available and Visible. Make sure you are available and visible. It is very easy to be “available” over the phone or through e-mail but you cannot beat a good “face to face” very so often. It is vital to your team’s development and progress that you make time to sit down with them and have regular face-to-face chats. As a manager you will be their coach and mentor and as such you should make time to coach them through their business objectives and challenges. Don’t hide behind “important meetings” as many managers are apt to do.
Step 6. Avoid Favorites and ensure Consistency and Fairness. You have to ensure that you do not let your personal preferences get in the way of you effectively managing that team and the individuals within the team. Avoid favoritism at all costs and ensure you treat everyone equally, fairly and consistently. The minute you take sides the team starts to disintegrate.
Step 7. Keep communication high and as open as possible. It is important that you keep communication levels high, letting your people know what is happening whenever possible. Avoid being secretive where possible as people naturally jump to conclusions, usually the wrong ones! Make sure you praise when you see something good done. Praise is the most powerful form of feedback and unfortunately managers do not use enough of it! Consider starting a newsletter and although you instigate it and perhaps write the first couple of editions, let the team take over and start to delegate the tasks involved to the team.
Step 8. Encourage the team to work together. The outputs of a well-disciplined and effective team will always be greater than the individual outputs of the team members and to this end you have to encourage the team to work effectively together. You have also to get them to understand that you are learning the management game and that you will need their support as well. If you can get the unit working cohesively together they will support you through your early management days.
Step 9. Take time out to relax and reflect. In the attempts to get the job done, many new managers do not take time out to relax, wind down and then reflect on their progress. They go thrashing about from task to task never stopping to ask for feedback. This can be dangerous to their health and also to the well being of the team as a whole. Make sure you take a break occasionally. Your coach and mentor will ensure that this happens
Q13. Define “Work”. What are basic concepts involved in the work performance?
Answer :
Work in essence, is the use of person’s physiological and mental processes in attainment of some goals. The goal may be managerial decision the sell of insurance policy, the irrection of stone wall or the production of the steel ingot. This definition of work in broad and it is some time criticizes b’coz of its generality the distinction based primarily upon motivation rather than any fundamental differences between performance determinants. The basic principals describing and explaining both work and play are the same.
Work curve is the representation of productivity against time spent at work s, since the work curve differs from individual to individual and for the same individual from time to time, we study the representative work curve. The work curve shows that initially from the beginning of the of the shift the people start warming up about consequently there is a continues rise in the output.
Every manger is interested in avoiding this decrement in the output.
There two main reason for this decrement to occur: -
Fatigue:
It can be defined as the tiredness of the body as result of continues physical activity, it can avoid by introduction of authorized rest pauses. One reason for the advantage of the authorized over unauthorized rest periods is probably placement of the rest interval during the work period.
Elimination of the boredom:
Intelligence has positive direct correlation to boredom .An intelligent person is susceptible to boredom. Boredom can be avoided by employing people who are slightly less than in intelligence than the avg. intelligence
Following other factor that are useful to make surrounding more acceptable and in order to increase the productivity and decrease boredom.
Noise
Music
Illumination
Color
Atmospheric effects
These need to be paid proper attention to avoid the fall in productivity
Q14. Write Short Notes on
Attitudes & Values
Value is defined as a “concept of the desirable, an internalized criterion or standard of evaluation a person possesses.” Such concepts and standards are relatively few and determine our guide an individual’s evaluations of the many objects encountered in everyday life.
Values are tinged with moral flavour, involving an individual’s judgment of what is right, good or desirable. Thus values-
Provide standards of competence and morality.
Are fewer in number than attitudes.
Transcend specific objects, situations or persons.
Are relatively permanent & resistant to change.
Are most central to the core of a person.
There are differences between values & attitudes. Attitudes essentially represent predisposition to respond. Values focus on the judgment of what ought to be. This judgment can represent the specific manifestation of a determining tendency below the surface of the behaviour. Attitudes represent several beliefs focused on a specific object or situation. Value, on the other hand, represents a single belief that transcendentally guides actions and judgments across objects and situations. Finally, a value stands in relation to some social or cultural standards or norms while attitudes are mostly personal experiences.
There are similarities between values & attitudes. Both are powerful instruments influencing cognitive process and behaviour of people. Both are learned and acquired from the same source – experiences with people and objects. Values & attitudes are relatively permanent and resistant to change. Finally, values and attitudes influence each, other and are, more often than not, used interchangeable.
The Id & Ego
It is the original and the most basic system of human personality. At the base of the Freudian theory lies the id that is primitive, instinctual and governed by the principles of greed and pleasure. Id represents a storehouse of all instincts, containing in its dark depths all wishes, and desires that unconsciously direct and determines our behaviour. Id is largely childish, irrational, never satisfied, demanding and destructive of others. But id is the foundation upon which all other parts of personality are erected. Like a newly born baby id has no perception of reality. It is primitive, immortal, insistent and rash. Id is the reservoir of the “psychic energy” which Freud calls “Libido”. According to Freud id is totally oriented towards increasing pleasure and avoiding pain, and it strives for immediate satisfaction of desires.
One notable characteristic of id is that it cannot tolerate uncomfortable levels of tension within it and seeks to release the tension as soon as it develops. The methods for dealing with tension id are primary process & reflex actions. The former attempts to discharge a tension by forming a mental image of desirable means of releasing the tension. But this kind of tension release is temporary & mental, and would not satisfy the real need. For instance, if a person is hungry the id deals with situation by creating a mental image of desirable & good food that is palatable. The later method (reflex action) of tension release is reflected in the behaviour of individuals such as blinking of eyes, raising eyebrows, rubbing the cheeks etc. Id, in fact, is capable of resolving the tension in reality. Id basically represents an individual’s natural urges & feelings.
As an individual learns to separate the unreality from reality in childhood, the ego develops. The ego is reality-oriented part of thinking; it is largely practical and works in an executive capacity. Ego is rational & logical, and in essence
Organizational Behaviour (Old Pattern) - 1
Q1. Why should every manager study the discipline of OB?
Answer :
Organizations are the grand strategies created to bring order to a concerted effort for the achievement of certain objectives and goals. Since, an individual cannot achieve these objectives or a small group of individuals, there are in the notion of the organization the concepts of division of labour, hierarchy of authority etc.
Since an individual cannot achieve these objectives of the organization, it is necessary that many people be harnessed in the pursuit of an organization.
This is taken care by the manager of an organization. This is achieved by creating a structure. The people in a structure work with the help of technology .In order that this relationship bears fruits, every organization contains a blue print of human behaviour at work. The organization rules, regulations, and procedures are complicated enough. Added to this are technology and structure. Together these
Three facets make understanding of the human behaviour at work complex.
Furthermore, of all the inputs of an organization the people are the most important
Of all. This human behaviour if handled properly by the manager, two plus two can be five. Or else it can be three. It is therefore important for the manager not only to understand human behaviour properly but also to harness that understanding for the good of the organization. It is a fact that no manager can be much more efficient than the sum of the efficiencies of the people working with him. It therefore becomes necessary for him to study human behaviour within the context of an organization,
Having understood it to try predicting the human behaviour and having predicted it to try to control it. The responsibility to do this fell squarely on the shoulders of every manager. In order for the manager to be effective he should understand the behavioral angularities of the employees. In a nutshell to be efficient and to be a effective manager cannot be contended with having the knowledge of his area of work only. It is expected of the manager that he hit the bull’s eye in the first attempt itself. Therefore, every manager irrespective of his specialty the functional area should study the discipline of Organizational behaviour.
Q3. a) Why it is easy to motivate employees?
Answer :
Given this assumption of human behaviour, it is very easy to motivate employees. Whenever certain behaviour is to be encouraged give rewards; whenever certain behaviour is to be discouraged give punishment. This is the theory of “reward & punishment”. Unfortunately this takes a simplistic view of human behaviour. Human is not always motivated either by reward or by punishment or both. Adherence to ‘reward & punishment’ or ‘carrot and the stick’ as it is some times called, dose not cause continuance of desired and sustained behaviour over a longer time.
3.b) Explain “Primary” & “Secondary” motive with few examples of each.
Answer :
Primary Motives are the ones that are unlearned and are physiologically based. Defined this way the most commonly recognized primary motives include hunger, thrust, sleep avoidance of pain, sex etc.
General Motives are the ones that are unlearned but not physiologically based. Primary needs seek to reduce the tension or stimulation. Although not all the psychologists agree the motives such as curiosity, manipulative activity and affection etc. fall in this category.
Secondary Motives develop as a human society develops economically and becomes more complex. The examples of secondary motives are needs for power, need for affiliation, need for achievement, need for security and need for status etc.
3.c) What is coping behaviour?
Answer :
In our discussion of the characteristics of motives we had said that motives are ubiquitous. If that is so the questions arises as to how a human satisfies his motive. The concept of coping behaviour says the human changes his behaviour until he gets what he wants. The behaviour continues on the way leading to need satisfaction.
However human life is not bed of roses. Many a times situations arise in such a way that human being does not understand as to what he should do; or many times his self image is likely to be criticized by the world; or the need fulfillment gets continually blocked. When this occurs a phenomenon known as intra personal conflict arise. Intra personal conflicts are three. They are
Role conflict
Goal conflict
Frustration
Q5. What are interpersonal conflicts? Define and discuss some of the common defense mechanism with illustration.
Answer :
Intra personal conflicts are three. They are
Role conflict
Goal conflict
Frustration
Role conflict arises when a person is performing two different roles having contrary or contradictory expectations at same time. A worker who is also a worker-director is sandwiched between different expectations. On other hand he is a worker and on other hand he is a director in the board of directors. As a director he may have to concur with the decision, which may not be, from his point of view, in the interest of workers as such .If he performs his role as a worker he fails in his role as a director. Conversely if he performs his role as a worker he fails in his role as a director.
Goal conflicts:
There are types of goal conflicts. They are:
Approach – approach
Avoidance – avoidance
Approach –avoidance
Approach – Approach arises when there exist two equally positive but mutually exclusive situations. Both are equally attractive but person can choose only one of them. A person receiving two equally good job offers gets into this kind of conflicts. In life somehow or the other a person makes a choice and settles down with. This kind of conflict is not known to create tensions and stress for a long time.
Avoidance – Avoidance conflict arises when there exist two equally negative situations one of which has to be accepted. For a prisoner continuing in the jail is negative but at the same time if he jail breaks there is a likelihood of his getting caught and increase in the punishment. He detests both but he has to choose either. This conflict also is not known to create stress for a long time. Somehow or the other person makes a choice and settles down with it.
Approach – Avoidance conflict is known to create stress in the mind of a person for a long time. This type of conflict arises when a positive situation is coupled with a negative one, if a person wants positive, he must choose negative too. A person wanting a promotion but not the transfer that comes in its wake faces this kind of conflict.
Frustration occurs when need fulfillment is continually blocked or when one’s self image is in jeopardy. Defense mechanisms are the behaviours occurring to deal with frustration. Before we go to discuss various defense mechanisms the following points to be noted:
We are discussing only some of the defense mechanisms we come across commonly at the work life.
Defense mechanisms are unconscious behaviours. These behaviours are not deliberate behaviours. They just occur.
It is only for the sake of simplicity that they discussed separately. In life there could be a mixture of different defense mechanisms in one behaviour.
In life there is no prioritizing when it comes to defense mechanisms for dealing with frustration.
These defense mechanisms serve an important function of keeping the human personality integrated.
Defense Mechanisms –
Rationalization is giving pseudo justification to explain one’s failures. The common examples are sour grapes or a bad workman quarreling with his tools.
Regression is sliding back in terms of one’s chronological age. Certain patterns of behaviours are learnt during the childhood that are subsequently, in the adult age, replaced by the behaviours acceptable by the society. At an unguarded moment, in the adulthood, in the flush of emotions, however these childhood behaviours take charge of the personality of the person. A superior getting angry with his subordinate and throwing files at him or a person throwing a pen because of the ink not flowing, are the examples of this defense mechanism.
Aggression is also known as emotional transference. This is giving vent to the pent up feelings by an offensive behaviour towards a third object or a person unconnected with a source of frustration. The offensive behaviour is, almost always, against the third object or the person that can not retaliate. A superior scolding his subordinate because of something happening at home is the example of this defense mechanism.
Fantasy is building castles in the air with a view to escaping from the problem situation. Fantasy is temporarily removing oneself, mentally, from the problem situation and losing oneself in the imaginary world where things happen at his best. As long as a person is his imaginary castle he is happy but some time or the other he ahs to come down to mother earth. When he comes out of imaginary world the problem starts pinching him again. The increased frequency of fantasizing is a signal that one had better seek some help from a psychiatrist.
Resignation, flight or withdrawal is a complete surrender to the problem situation. This is accepting a situation and ceasing any effort to deal with the problem.
Q6. “Human needs that spark off on activity can be arranged in hierarchy of prepotency and probability of occurrence”. – Discuss.
Answer :
Physiological Needs:
The fulfillment of physiological needs such as thirst, hunger, sex, etc. and takes precedence over all others needs. Unlike other needs these needs have tendency of recurrence. One may postpone the fulfillment of these needs and adapt his need satisfying to suit the culture and the situation.
Safety Needs:
Once physiological needs are met these needs become important. Unlike physiological needs it looks into future. As need for food, clothing, etc. are satisfied today but what about tomorrow. Till the man is earning he can satisfy his physiological needs but what will happen when he gets old. He must have reasonable safety at that time. Pension plans, gratuity, PF, etc go basically to ensure security for the man in his old age.
Social and belongingness needs:
Man is a social being and has a need to belong and be accepted by various groups. When social needs become dominant, a person will strive for meaningful relationships. Some relationship assures that one is part of society. This needs manifests itself in three forms (1) the need for status (2) the need for power and (3) the need for recognition.
Self-actualization needs:
These needs means “what a man can be should be”. A self- actualized person has a cause, an ideology to fight for the goal set for him. He concentrated on the feedback, which is task oriented and is not taken in by the personal criticism or praise.
Criticism:
In a normal human being all the needs are not always satisfied entirely. There remains an unsatisfied corner of every need in spite of which the person seeks fulfillment of the higher need.
Q8. What do you understand by Personality? Discuss in a nutshell some theories of personality.
Answer : Personality means, “What an individual only appears to be not what he really is”. Personality factors are extremely important in organizational settings. Wrong kind of personality proves disastrous and causes undesirable tensions and worries in organizations. Personality characteristics tend to produce different emotional reactions to stress. Some people tolerate severely stressful situations, tensions and anxieties.
Some theories of personality
Sheldon’s Physiognomy Theory
Sheldon presented a link between anatomic and psychological traits and characteristics of an individual with his behavior. He identifies three body types: Emorphic, Mesomorphic and Ectomorphic
Carl Jung’s Extrovert-Introvert Theory
Extroverts are optimistic, outgoing, gregarious and sociable. They are basically objective, a reality oriented individual who is much more doer than thinker.
Introverts are quite, retiring, enjoying solitude, etc. These two types show extreme situations.
Few people are completely introvert or extrovert. But the mixture of these two determines the kind of overall personality on an individual.
Trait theories
It view personality from the standpoint of understanding traits. These theories included Allport, Cattell and Sheldon.
Allport emphasizes on uniqueness of personality.
Cattell developed factor concepts such as tender-mindedness, somatic anxiety, dominance etc.
Sheldon extending physical structuring that consists of endomorphs, mesomorphs and ectomorphs.
Self Theory
Carl Rogers has developed this theory that places emphasis on the individual as an initiating, creating, influential determinant of behavior within the environmental framework.
Showing posts with label Organizational Behaviour. Show all posts
Showing posts with label Organizational Behaviour. Show all posts
Monday, February 28, 2011
Organizational Behaviour - 20
Organizational Behaviour - 20
Multiple Choice Multiple Answer
Question Situation where individual differences are unimportant
Correct Answer Earthquake , Drought , Flood
True/False
Question The super ego acts as a censor on the individual.
Correct Answer True
True/False
Question Values and attitudes are acquired and learned from
experience with people and objects.
Correct Answer True
True/False
Question Some of the attitudes are developed through imitation.
Correct Answer True
True/False
Question Organizational commitment by employees does not lead to
loyalty.
Correct Answer False
Multiple Choice Single Answer
Question Perception is
Correct Answer It is a Process
Multiple Choice Single Answer
Question Needs are the result of
Correct Answer imbalance
Multiple Choice Single Answer
Question Physical surrounding affects
Correct Answer Production
Multiple Choice Single Answer
Question Conflict the result of
Correct Answer In compatible goals
True/False
Question There are five primary levels of conflicts.
Correct Answer False
True/False
Question If organizations' interests suffer, it does not impact
employees interest
Correct Answer False
Match The Following
Question- Correct Answer
Organization help people -achieve their own personal objectives At the same
time people help organizations
Performance results are minimum- In autocratic model of organization
Managers do not bother to motivate, guide, develop employees organization
-In custodial model of organization
HR manager comes late frequently -He is reluctant to talk on time
management
Employees who are regular and punctual -To be rewarded by organization in
order to encourage desired behavior
True/False
Question Change takes place in all part of organization.
Correct Answer True
Multiple Choice Single Answer
Question Human beings are
Correct Answer Susceptible to stress
Multiple Choice Single Answer
Question Stress is non specific response of the body to
Correct Answer Stimulations
True/False
Question Ego i.e attachment to self temptations envy or hate, or the
,main organizational stressors
Correct Answer False
Match The Following
Question -Correct Answer
Organization culture -Employee behaviours
Procedures and policies- Shapes organization culture
Reward system and measurement -Affect organization culture
Bureaucratic culture- Values rules and regulation
Tradition, loyalty- Attributes of clan culture
Multiple Choice Single Answer
Question Extra - organizational activities influence human behaviour
act
Correct Answer Work
Multiple Choice Single Answer
Question Free rein leaders avoid power and
Correct Answer Responsibility
True/False
Question The authoritarian leader encourages group discussion and
decision- making
Correct Answer False
Multiple Choice Single Answer
Question Organization shows
Correct Answer Hierarchy of authority
Select The Blank
Question Perhaps the most ________ factor that contributes to
________ is the physical stature of an individual
Correct Answer outstanding, personality
Select The Blank
Question 1) Organizations are the grand strategies created to bring
________ to a concerted effort for the achievement of certain ________ .
Correct Answer order, objectives
Select The Blank
Question Manager is not the ________ but a leader in ________ model
of organization.
Correct Answer boss, supportive
Select The Blank
Question ________ can be high in spite of morale being low because of
________ systems and controls imposed by management
Correct Answer Productivity, rigid
Select The Blank
Question ________ means the ________ of employees and group towards
their work environment
Correct Answer Morale, attitude
Multiple Choice Single Answer
Question Procedures and policies provide foundation for developing
Correct Answer A good work culture in the organization
Select The Blank
Question Organizational ________ is still a relatively new,________
and little understood management concept
Correct Answer culture, controversial
Select The Blank
Question Finding the most ________ sub ________ in the organization
and using it as an example from which employee can learn.
Correct Answer effective, culture
Select The Blank
Question Pressure for ________ are created both outside and ________
the organization
Correct Answer change, inside
Select The Blank
Question Management of ________ is incomple without proper ________
Correct Answer change, follow up.
Multiple Choice Single Answer
Question Effective group has
Correct Answer Shared goals
Multiple Choice Single Answer
Question Organizational communication is of different
Correct Answer types and forms
True/False
Question A purpose, expressed as a message to be conveyed, passes
between a source ( the sender ) and a receiver
Correct Answer True
Multiple Choice Multiple Answer
Question Hawthorne studies are of utmost significance as they form an
honest and concerted attempt to understand
Correct Answer The human factor , Recognize the employee attitude ,
Workers social situation on the job
Multiple Choice Multiple Answer
Question The cost of tensions and worries created by wrong kind of
personalities are enormous in terms of.
Correct Answer Employee-employer relation. , Supervisor-subordinate
relation. , Peers relations.
Multiple Choice Multiple Answer
Question According to Frend the human mind is composed of
Correct Answer Preconscious mind , Conscious mind , Unconscious
mind
Multiple Choice Multiple Answer
Question Secondary motives
Correct Answer Power , Affiliation , Achievement
Multiple Choice Multiple Answer
Question The hygiene factors are like
Correct Answer Technical supervision , Salary , Personal life
Multiple Choice Multiple Answer
Question Characteristic of group think
Correct Answer Collective rationalization , Stereotypical views ,
Direct pressure
Multiple Choice Multiple Answer
Question Consultative leader
Correct Answer Shows confidence in subordinates , Retain control in
his hands , Retain decision making in his hands
Multiple Choice Multiple Answer
Question Theories of leadership
Correct Answer Trait theory , Fiedler's theory , Life cycle theory
Multiple Choice Multiple Answer
Question Kurt lewin suggested three phase process for change in
people
Correct Answer Unfreezing , Changing , Refreezing
Multiple Choice Multiple Answer
Question Constantly changing external environment forces an
organization to address
Correct Answer Mission , Long term goals , strategy
Multiple Choice Multiple Answer
Question Cultural diversity brings with it
Correct Answer Intra organizational conflicts , Communication
difficulties , turnovers
Multiple Choice Multiple Answer
Question Improving communication at the individual level include
Correct Answer sending , choosing channels , receiving
Select The Blank
Question Working requires greater ________ and interaction ________
workers
Correct Answer co-ordination, among
Organizational Behaviour - 19
LIST OF ATTEMPTED QUESTIONS AND ANSWERS
Multiple Choice Single Answer
Question The stage which relates to development of decision making
abilities, interpersonal and technical competencies is known as :
Correct Answer Storming
True/False
Question Feeling of insecurity usually makes a man under-productive.
Correct Answer True
Match The Following
Question -Correct Answer
Ideal self -Roger
Per sonare- to sound through
Ego -Frend
Traits- All port
Physical structuring -Sheldon
Select The Blank
Question Individual initiative, flexibility and freedom are
encouraged in________culture.
Correct Answer entrepreneurial
True/False
Question OB is mainly concerned with the study of human behavior at
work.
Correct Answer True
Multiple Choice Single Answer
Question The great depression contributed to the rise of:
Correct Answer Human relations movement
Multiple Choice Multiple Answer
Question Resistance to Cultural Change is directly depends on:
Correct Answer Magnitude of change , Strength of the prevailing
culture
Match The Following
Question- Correct Answer
Wagner Act -Labour movement
Scientific Management movement- Wage payment plans
Hawthorne Experiments -Human relations
Hugo Munsteberg -Psychology and industrial efficiency
Multiple Choice Single Answer
Question Hawthorne studies point out that:
Correct Answer The need for recognition and security exert greater
impact on productivity than the physical working conditions.
True/False
Question Maximum adaptation occurs during the stage of resistance.
Correct Answer True
Multiple Choice Multiple Answer
Question The blue print of human behaviour at work is represented by
Correct Answer Procedures , Rules , Regulations
Multiple Choice Multiple Answer
Question To be efficient every manager must try to
Correct Answer Understand human behaviour , Predict human behaviour
, Control human behaviour
True/False
Question If the stress persists, or the defensive reaction proves
ineffective, the organism develops itself for the fight mechanism.
Correct Answer False
Select The Blank
Question A ________ person has a cause and an ideology to fight for
achieving the set goal.
Correct Answer Self-actualized
Select The Blank
Question The first stage of alarm reaction includes an initial
________ phase, in which the resistance is lowered.
Correct Answer Shock
True/False
Question Repetitive tasks give rise to the same degree of boredom in
all persons.
Correct Answer False
Multiple Choice Single Answer
Question The philosophy that guides an organization's policies
towards its employees and customers is an important part of
Correct Answer Organizational culture
Select The Blank
Question The ________ leadership style is an expression of the
leader's trust in the abilities of his subordinates.
Correct Answer Participative
Select The Blank
Question ________ in one form of dominance, in which the followers
more or less willingly accept direction and control by another person.
Correct Answer Leadership
Multiple Choice Multiple Answer
Question Basic Organizational Behaviour concepts take into
consideration
Correct Answer Nature of people , Nature of organization
True/False
Question A manager can be effective by just having a sound knowledge
of his area of work
Correct Answer False
Multiple Choice Single Answer
Question During which phase it is seen that the adaptation energy is
exhausted and the resistance level begins to decline in an irreversible
manner?
Correct Answer State of exhaustion
Select The Blank
Question According to Vroom's theory, ________ is the result of
multiplication of valence and expectancy.
Correct Answer Motivation
Multiple Choice Multiple Answer
Question Name the groups of core needs identified by Alderfer
Correct Answer Existence , Relatedness , Growth
Multiple Choice Multiple Answer
Question The storming stage relating to development of a team is
characterised by which of the following aspects?
Correct Answer Emergence of conflicts , Seeking task related
guidance from the leader , Deciding the responsibilities of each team member
Multiple Choice Single Answer
Question Which theory assumes that the manager's role is to coerce
and control employees?
Correct Answer Theory X
Multiple Choice Multiple Answer
Question What are the principles of job enlargement?
Correct Answer Rotating the assignments , Challenging the employees
by increasing the expected production , Adding other tasks to the job
True/False
Question Rest pauses provide an opportunity to talk and think only
about job-related activities
Correct Answer False
Select The Blank
Question The multinationals which come on the Indian scene enjoy
superior resources in terms of________technology as well as market network.
Correct Answer money
Multiple Choice Multiple Answer
Question The major contributors to the development of Organizational
Behaviour are:
Correct Answer Industrial psychology , Scientific management
movement , Human relations movement
Select The Blank
Question The ________ motivator includes introducing new and more
difficult tasks to an employee, who will be doing them for the first time.
Correct Answer Growth and learning
Multiple Choice Single Answer
Question In Organizational Behaviour, 'caused behaviour' means
Correct Answer By his own behaviour, a manager can affect how an
employee behaves.
True/False
Question Career development of employees facilitates development of
whole person concept.
Correct Answer True
True/False
Question Illumination Experiment is a part of Hawthorne experiments.
Correct Answer True
Multiple Choice Multiple Answer
Question The features of team empowerment are as follows:
Correct Answer Potency , Autonomy , Impact
Multiple Choice Multiple Answer
Question Fiedler has described situational favorableness in terms of
three empirically derived dimensions, viz:
Correct Answer The leader member relationship , The degree of task
structure , The leader's positional power
Multiple Choice Single Answer
Question High competitiveness and profit orientation is a
characteristic of which type of organizational culture?
Correct Answer Market
Multiple Choice Single Answer
Question A communication media is said to rich when which of the
given parameters are satisfied?
Correct Answer It facilitates rapid feedback
Multiple Choice Single Answer
Question Anand is the new CEO of ABC Ltd. Whatever suggestions or
recommendations are given by his subordinate managers, all are rejected by
Anand. What sort of role is being portrayed by Anand?
Correct Answer Negativist
Select The Blank
Question The communication process can be improved by ________.
Correct Answer Reducing status barriers
Select The Blank
Question ________ is caused because of the modern life and anxiety to
cope with them.
Correct Answer Distress
Multiple Choice Multiple Answer
Question According to Likert, few variables characterize the
leadership style. Select these variables.
Correct Answer Casual , Intervening , End-result
True/False
Question Effective communication can be seen as the foundation of
modern organizations.
Correct Answer True
Multiple Choice Multiple Answer
Question Select the needs which are discussed by the need hierarch
theory.
Correct Answer Physiological needs , Security needs , Self
realization needs
Multiple Choice Single Answer
Question Contribution of Walter Dill Scot towards industrial
psychology is:
Correct Answer He showed how psychology can be applied to
advertising and selling.
Multiple Choice Single Answer
Question In the discipline Organizational Behaviour the fundamental
concept is:
Correct Answer Based on the nature of people and organization
Select The Blank
Question The communication between managers and workers located in
different functional divisions is known as ________ communication.
Correct Answer Diagonal
Organizational Behaviour - 18
LIST OF ATTEMPTED QUESTIONS AND ANSWERS
Multiple Choice Multiple Answer
Question The cost of tensions and worries created by wrong kind of
personalities are enormous in terms of.
Correct Answer Employee-employer relation. , Supervisor-subordinate
relation. , Peers relations.
Multiple Choice Multiple Answer
Question Commanlities and differences suggest in certain respects,
every person is like
Correct Answer All other people , Some other people , No other
person
Multiple Choice Multiple Answer
Question Major determinants of personality
Correct Answer Biological , Situation
Multiple Choice Multiple Answer
Question Identify the process influence personality development.
Correct Answer Socialization process , Identification process
Multiple Choice Single Answer
Question 'I' refers to the personal self and 'me' refers to the
social self in the theory of
Correct Answer Roger
Multiple Choice Single Answer
Question Fundamental force motivating the human organism is
Correct Answer Self actualization
Multiple Choice Multiple Answer
Question Indicate the developmental stages that the teams are
required to go through.
Correct Answer Forming , Storming , Norming
Multiple Choice Multiple Answer
Question The storming stage relating to development of a team is
characterised by which of the following aspects?
Correct Answer Emergence of conflicts , Seeking task related
guidance from the leader , Deciding the responsibilities of each team member
Multiple Choice Multiple Answer
Question The features of team empowerment are as follows:
Correct Answer Potency , Autonomy , Impact
Select The Blank
Question The ________ teams are concerned with rotating tasks and
assignments amongst its members.
Correct Answer Self-managed
True/False
Question The self-managed teams usually consist of employees whose
work is related to manufacturing an entire product.
Correct Answer True
True/False
Question Norms are often more liberally defined.
Correct Answer False
Multiple Choice Multiple Answer
Question Identify the situations which reflect upward communication.
Correct Answer Performance reports of workers, to be reviewed by
the supervisor , Suggestion boxes kept in the worker's canteen , Employee
attitude surveys
Multiple Choice Multiple Answer
Question Identify the steps involved in achieving improvement in
communication within the organization.
Correct Answer Simple messages , Use of multiple channels ,
Promoting inter-group communication
Multiple Choice Single Answer
Question Face-to-face conversation is often regarded as the richest
communication media, because:
Correct Answer Handles multiple cues simultaneously
True/False
Question The more successful the organization is, the less effective
is its internal communication.
Correct Answer False
True/False
Question Research has found that all communication channels are equal
in their capacity to convey information.
Correct Answer False
Select The Blank
Question A non-specific response of the body to a situation is known
as ________.
Correct Answer Stress
Select The Blank
Question The concept of organizational stress was first evolved in
the classic work of ________.
Correct Answer Kahn et al
Select The Blank
Question Decrease in productivity and increase in interpersonal
conflicts are some of the ________ symptoms of stress.
Correct Answer Behavioral
Select The Blank
Question It is observed that ________has an adverse impact on
executive efficiency in the organizations.
Correct Answer Distress
Select The Blank
Question Sidha Samadhi Yog is one of the modern therapies of
________.
Correct Answer Meditation
True/False
Question Eustress is very harmful to the person suffering from it.
Correct Answer False
Select The Blank
Question The ________ studies were the first to emphasize the
importance of task and human dimensions in assessing leadership.
Correct Answer Ohio State
Match The Following
Question- Correct Answer
Katz and Kahn -Advocated varied meanings of leadership
Keith Davis- Defined leadership as human factor that binds people
together
Ronald Lippitt and Ralph K. -Series of pioneering leadership studies
Kurt Lewin- Father of group dynamics
Select The Blank
Question Organizational Behaviour studies human behavior as well as
group________.
Correct Answer dynamics
Multiple Choice Multiple Answer
Question The results of bank wiring room study done under the
Hawthorne experiments were:
Correct Answer Small group of people emerge as a team , The group
is indifferent towards financial incentives , The group norms are more
important for the members
Multiple Choice Multiple Answer
Question The major contributors to the development of Organizational
Behaviour are:
Correct Answer Industrial psychology , Scientific management
movement , Human relations movement
Multiple Choice Multiple Answer
Question The blue print of human behaviour at work is represented by
Correct Answer Rules , Regulations , Procedures
Multiple Choice Single Answer
Question The great depression contributed to the rise of:
Correct Answer Human relations movement
True/False
Question Fred Luthans is known as the father of "Scientific
Management".
Correct Answer False
Match The Following
Question- Correct Answer
Scientific Management movement- Wage payment plans
Hawthorne Experiments- Human relations
Hugo Munsteberg- Psychology and industrial efficiency
Wagner Act- Labour movement
Multiple Choice Multiple Answer
Question The four different models of organizational behaviour
denote:
Correct Answer The responses of the employees to the various
orientations of the managers , The general behavioural climate prevailing in
the manager-employee relationship , The evolution of the thinking and
behaviour of the management and the managers alike
Multiple Choice Multiple Answer
Question In which organization models, managers did not bother to
create an atmosphere which was conducive to the development of the
employees?
Correct Answer Autocratic , Custodial
Multiple Choice Multiple Answer
Question Select the needs which are discussed by the need hierarch
theory.
Correct Answer Physiological needs , Security needs , Self
realization needs
Select The Blank
Question The ________ job loading is also known as job enlargement.
Correct Answer Horizontal
Multiple Choice Single Answer
Question Which of the given factors are also known as dissatisfiers?
Correct Answer Hygiene factors
Multiple Choice Single Answer
Question What is the other name for vertical job loading?
Correct Answer Job enrichment
Multiple Choice Single Answer
Question State the drawback of Vroom's theory.
Correct Answer Does not provide specific solution to the
motivational problems
Multiple Choice Single Answer
Question Which theory assumes that the manager's role is to coerce
and control employees?
Correct Answer Theory X
True/False
Question While physiological need have a reference to the future, the
safety needs take care of the present.
Correct Answer False
True/False
Question The social needs are so strong that even the cruelest
criminals dread the punishment of solitary confinement.
Correct Answer True
True/False
Question According to Herzberg's factor, hygiene factor for one
employee is the hygiene factor for all the employees within the
organization.
Correct Answer False
Select The Blank
Question Organizational________represents a complex pattern of
beliefs, expectations, ideas, values and attitudes shared by the members of
the organization.
Correct Answer culture
Multiple Choice Single Answer
Question Internal integration involves addressing the issue of:
Correct Answer Determining rules related to power and status
True/False
Question Organization culture and performance is directly related.
Correct Answer True
Multiple Choice Single Answer
Question An important factor in implementing rest pauses lies in its-
Correct Answer placement
Multiple Choice Multiple Answer
Question Situation where individual differences are unimportant
Correct Answer Earthquake , Drought , Flood
True/False
Question The super ego acts as a censor on the individual.
Correct Answer True
True/False
Question Values and attitudes are acquired and learned from
experience with people and objects.
Correct Answer True
True/False
Question Some of the attitudes are developed through imitation.
Correct Answer True
True/False
Question Organizational commitment by employees does not lead to
loyalty.
Correct Answer False
Multiple Choice Single Answer
Question Perception is
Correct Answer It is a Process
Multiple Choice Single Answer
Question Needs are the result of
Correct Answer imbalance
Multiple Choice Single Answer
Question Physical surrounding affects
Correct Answer Production
Multiple Choice Single Answer
Question Conflict the result of
Correct Answer In compatible goals
True/False
Question There are five primary levels of conflicts.
Correct Answer False
True/False
Question If organizations' interests suffer, it does not impact
employees interest
Correct Answer False
Match The Following
Question- Correct Answer
Organization help people -achieve their own personal objectives At the same
time people help organizations
Performance results are minimum- In autocratic model of organization
Managers do not bother to motivate, guide, develop employees organization
-In custodial model of organization
HR manager comes late frequently -He is reluctant to talk on time
management
Employees who are regular and punctual -To be rewarded by organization in
order to encourage desired behavior
True/False
Question Change takes place in all part of organization.
Correct Answer True
Multiple Choice Single Answer
Question Human beings are
Correct Answer Susceptible to stress
Multiple Choice Single Answer
Question Stress is non specific response of the body to
Correct Answer Stimulations
True/False
Question Ego i.e attachment to self temptations envy or hate, or the
,main organizational stressors
Correct Answer False
Match The Following
Question -Correct Answer
Organization culture -Employee behaviours
Procedures and policies- Shapes organization culture
Reward system and measurement -Affect organization culture
Bureaucratic culture- Values rules and regulation
Tradition, loyalty- Attributes of clan culture
Multiple Choice Single Answer
Question Extra - organizational activities influence human behaviour
act
Correct Answer Work
Multiple Choice Single Answer
Question Free rein leaders avoid power and
Correct Answer Responsibility
True/False
Question The authoritarian leader encourages group discussion and
decision- making
Correct Answer False
Multiple Choice Single Answer
Question Organization shows
Correct Answer Hierarchy of authority
Select The Blank
Question Perhaps the most ________ factor that contributes to
________ is the physical stature of an individual
Correct Answer outstanding, personality
Select The Blank
Question 1) Organizations are the grand strategies created to bring
________ to a concerted effort for the achievement of certain ________ .
Correct Answer order, objectives
Select The Blank
Question Manager is not the ________ but a leader in ________ model
of organization.
Correct Answer boss, supportive
Select The Blank
Question ________ can be high in spite of morale being low because of
________ systems and controls imposed by management
Correct Answer Productivity, rigid
Select The Blank
Question ________ means the ________ of employees and group towards
their work environment
Correct Answer Morale, attitude
Multiple Choice Single Answer
Question Procedures and policies provide foundation for developing
Correct Answer A good work culture in the organization
Select The Blank
Question Organizational ________ is still a relatively new,________
and little understood management concept
Correct Answer culture, controversial
Select The Blank
Question Finding the most ________ sub ________ in the organization
and using it as an example from which employee can learn.
Correct Answer effective, culture
Select The Blank
Question Pressure for ________ are created both outside and ________
the organization
Correct Answer change, inside
Select The Blank
Question Management of ________ is incomple without proper ________
Correct Answer change, follow up.
Multiple Choice Single Answer
Question Effective group has
Correct Answer Shared goals
Multiple Choice Single Answer
Question Organizational communication is of different
Correct Answer types and forms
True/False
Question A purpose, expressed as a message to be conveyed, passes
between a source ( the sender ) and a receiver
Correct Answer True
Multiple Choice Multiple Answer
Question Hawthorne studies are of utmost significance as they form an
honest and concerted attempt to understand
Correct Answer The human factor , Recognize the employee attitude ,
Workers social situation on the job
Multiple Choice Multiple Answer
Question The cost of tensions and worries created by wrong kind of
personalities are enormous in terms of.
Correct Answer Employee-employer relation. , Supervisor-subordinate
relation. , Peers relations.
Multiple Choice Multiple Answer
Question According to Frend the human mind is composed of
Correct Answer Preconscious mind , Conscious mind , Unconscious
mind
Multiple Choice Multiple Answer
Question Secondary motives
Correct Answer Power , Affiliation , Achievement
Multiple Choice Multiple Answer
Question The hygiene factors are like
Correct Answer Technical supervision , Salary , Personal life
Multiple Choice Multiple Answer
Question Characteristic of group think
Correct Answer Collective rationalization , Stereotypical views ,
Direct pressure
Multiple Choice Multiple Answer
Question Consultative leader
Correct Answer Shows confidence in subordinates , Retain control in
his hands , Retain decision making in his hands
Multiple Choice Multiple Answer
Question Theories of leadership
Correct Answer Trait theory , Fiedler's theory , Life cycle theory
Multiple Choice Multiple Answer
Question Kurt lewin suggested three phase process for change in
people
Correct Answer Unfreezing , Changing , Refreezing
Multiple Choice Multiple Answer
Question Constantly changing external environment forces an
organization to address
Correct Answer Mission , Long term goals , strategy
Multiple Choice Multiple Answer
Question Cultural diversity brings with it
Correct Answer Intra organizational conflicts , Communication
difficulties , turnovers
Multiple Choice Multiple Answer
Question Improving communication at the individual level include
Correct Answer sending , choosing channels , receiving
Select The Blank
Question Working requires greater ________ and interaction ________
workers
Correct Answer co-ordination, among
Organizational Behaviour - 19
LIST OF ATTEMPTED QUESTIONS AND ANSWERS
Multiple Choice Single Answer
Question The stage which relates to development of decision making
abilities, interpersonal and technical competencies is known as :
Correct Answer Storming
True/False
Question Feeling of insecurity usually makes a man under-productive.
Correct Answer True
Match The Following
Question -Correct Answer
Ideal self -Roger
Per sonare- to sound through
Ego -Frend
Traits- All port
Physical structuring -Sheldon
Select The Blank
Question Individual initiative, flexibility and freedom are
encouraged in________culture.
Correct Answer entrepreneurial
True/False
Question OB is mainly concerned with the study of human behavior at
work.
Correct Answer True
Multiple Choice Single Answer
Question The great depression contributed to the rise of:
Correct Answer Human relations movement
Multiple Choice Multiple Answer
Question Resistance to Cultural Change is directly depends on:
Correct Answer Magnitude of change , Strength of the prevailing
culture
Match The Following
Question- Correct Answer
Wagner Act -Labour movement
Scientific Management movement- Wage payment plans
Hawthorne Experiments -Human relations
Hugo Munsteberg -Psychology and industrial efficiency
Multiple Choice Single Answer
Question Hawthorne studies point out that:
Correct Answer The need for recognition and security exert greater
impact on productivity than the physical working conditions.
True/False
Question Maximum adaptation occurs during the stage of resistance.
Correct Answer True
Multiple Choice Multiple Answer
Question The blue print of human behaviour at work is represented by
Correct Answer Procedures , Rules , Regulations
Multiple Choice Multiple Answer
Question To be efficient every manager must try to
Correct Answer Understand human behaviour , Predict human behaviour
, Control human behaviour
True/False
Question If the stress persists, or the defensive reaction proves
ineffective, the organism develops itself for the fight mechanism.
Correct Answer False
Select The Blank
Question A ________ person has a cause and an ideology to fight for
achieving the set goal.
Correct Answer Self-actualized
Select The Blank
Question The first stage of alarm reaction includes an initial
________ phase, in which the resistance is lowered.
Correct Answer Shock
True/False
Question Repetitive tasks give rise to the same degree of boredom in
all persons.
Correct Answer False
Multiple Choice Single Answer
Question The philosophy that guides an organization's policies
towards its employees and customers is an important part of
Correct Answer Organizational culture
Select The Blank
Question The ________ leadership style is an expression of the
leader's trust in the abilities of his subordinates.
Correct Answer Participative
Select The Blank
Question ________ in one form of dominance, in which the followers
more or less willingly accept direction and control by another person.
Correct Answer Leadership
Multiple Choice Multiple Answer
Question Basic Organizational Behaviour concepts take into
consideration
Correct Answer Nature of people , Nature of organization
True/False
Question A manager can be effective by just having a sound knowledge
of his area of work
Correct Answer False
Multiple Choice Single Answer
Question During which phase it is seen that the adaptation energy is
exhausted and the resistance level begins to decline in an irreversible
manner?
Correct Answer State of exhaustion
Select The Blank
Question According to Vroom's theory, ________ is the result of
multiplication of valence and expectancy.
Correct Answer Motivation
Multiple Choice Multiple Answer
Question Name the groups of core needs identified by Alderfer
Correct Answer Existence , Relatedness , Growth
Multiple Choice Multiple Answer
Question The storming stage relating to development of a team is
characterised by which of the following aspects?
Correct Answer Emergence of conflicts , Seeking task related
guidance from the leader , Deciding the responsibilities of each team member
Multiple Choice Single Answer
Question Which theory assumes that the manager's role is to coerce
and control employees?
Correct Answer Theory X
Multiple Choice Multiple Answer
Question What are the principles of job enlargement?
Correct Answer Rotating the assignments , Challenging the employees
by increasing the expected production , Adding other tasks to the job
True/False
Question Rest pauses provide an opportunity to talk and think only
about job-related activities
Correct Answer False
Select The Blank
Question The multinationals which come on the Indian scene enjoy
superior resources in terms of________technology as well as market network.
Correct Answer money
Multiple Choice Multiple Answer
Question The major contributors to the development of Organizational
Behaviour are:
Correct Answer Industrial psychology , Scientific management
movement , Human relations movement
Select The Blank
Question The ________ motivator includes introducing new and more
difficult tasks to an employee, who will be doing them for the first time.
Correct Answer Growth and learning
Multiple Choice Single Answer
Question In Organizational Behaviour, 'caused behaviour' means
Correct Answer By his own behaviour, a manager can affect how an
employee behaves.
True/False
Question Career development of employees facilitates development of
whole person concept.
Correct Answer True
True/False
Question Illumination Experiment is a part of Hawthorne experiments.
Correct Answer True
Multiple Choice Multiple Answer
Question The features of team empowerment are as follows:
Correct Answer Potency , Autonomy , Impact
Multiple Choice Multiple Answer
Question Fiedler has described situational favorableness in terms of
three empirically derived dimensions, viz:
Correct Answer The leader member relationship , The degree of task
structure , The leader's positional power
Multiple Choice Single Answer
Question High competitiveness and profit orientation is a
characteristic of which type of organizational culture?
Correct Answer Market
Multiple Choice Single Answer
Question A communication media is said to rich when which of the
given parameters are satisfied?
Correct Answer It facilitates rapid feedback
Multiple Choice Single Answer
Question Anand is the new CEO of ABC Ltd. Whatever suggestions or
recommendations are given by his subordinate managers, all are rejected by
Anand. What sort of role is being portrayed by Anand?
Correct Answer Negativist
Select The Blank
Question The communication process can be improved by ________.
Correct Answer Reducing status barriers
Select The Blank
Question ________ is caused because of the modern life and anxiety to
cope with them.
Correct Answer Distress
Multiple Choice Multiple Answer
Question According to Likert, few variables characterize the
leadership style. Select these variables.
Correct Answer Casual , Intervening , End-result
True/False
Question Effective communication can be seen as the foundation of
modern organizations.
Correct Answer True
Multiple Choice Multiple Answer
Question Select the needs which are discussed by the need hierarch
theory.
Correct Answer Physiological needs , Security needs , Self
realization needs
Multiple Choice Single Answer
Question Contribution of Walter Dill Scot towards industrial
psychology is:
Correct Answer He showed how psychology can be applied to
advertising and selling.
Multiple Choice Single Answer
Question In the discipline Organizational Behaviour the fundamental
concept is:
Correct Answer Based on the nature of people and organization
Select The Blank
Question The communication between managers and workers located in
different functional divisions is known as ________ communication.
Correct Answer Diagonal
Organizational Behaviour - 18
LIST OF ATTEMPTED QUESTIONS AND ANSWERS
Multiple Choice Multiple Answer
Question The cost of tensions and worries created by wrong kind of
personalities are enormous in terms of.
Correct Answer Employee-employer relation. , Supervisor-subordinate
relation. , Peers relations.
Multiple Choice Multiple Answer
Question Commanlities and differences suggest in certain respects,
every person is like
Correct Answer All other people , Some other people , No other
person
Multiple Choice Multiple Answer
Question Major determinants of personality
Correct Answer Biological , Situation
Multiple Choice Multiple Answer
Question Identify the process influence personality development.
Correct Answer Socialization process , Identification process
Multiple Choice Single Answer
Question 'I' refers to the personal self and 'me' refers to the
social self in the theory of
Correct Answer Roger
Multiple Choice Single Answer
Question Fundamental force motivating the human organism is
Correct Answer Self actualization
Multiple Choice Multiple Answer
Question Indicate the developmental stages that the teams are
required to go through.
Correct Answer Forming , Storming , Norming
Multiple Choice Multiple Answer
Question The storming stage relating to development of a team is
characterised by which of the following aspects?
Correct Answer Emergence of conflicts , Seeking task related
guidance from the leader , Deciding the responsibilities of each team member
Multiple Choice Multiple Answer
Question The features of team empowerment are as follows:
Correct Answer Potency , Autonomy , Impact
Select The Blank
Question The ________ teams are concerned with rotating tasks and
assignments amongst its members.
Correct Answer Self-managed
True/False
Question The self-managed teams usually consist of employees whose
work is related to manufacturing an entire product.
Correct Answer True
True/False
Question Norms are often more liberally defined.
Correct Answer False
Multiple Choice Multiple Answer
Question Identify the situations which reflect upward communication.
Correct Answer Performance reports of workers, to be reviewed by
the supervisor , Suggestion boxes kept in the worker's canteen , Employee
attitude surveys
Multiple Choice Multiple Answer
Question Identify the steps involved in achieving improvement in
communication within the organization.
Correct Answer Simple messages , Use of multiple channels ,
Promoting inter-group communication
Multiple Choice Single Answer
Question Face-to-face conversation is often regarded as the richest
communication media, because:
Correct Answer Handles multiple cues simultaneously
True/False
Question The more successful the organization is, the less effective
is its internal communication.
Correct Answer False
True/False
Question Research has found that all communication channels are equal
in their capacity to convey information.
Correct Answer False
Select The Blank
Question A non-specific response of the body to a situation is known
as ________.
Correct Answer Stress
Select The Blank
Question The concept of organizational stress was first evolved in
the classic work of ________.
Correct Answer Kahn et al
Select The Blank
Question Decrease in productivity and increase in interpersonal
conflicts are some of the ________ symptoms of stress.
Correct Answer Behavioral
Select The Blank
Question It is observed that ________has an adverse impact on
executive efficiency in the organizations.
Correct Answer Distress
Select The Blank
Question Sidha Samadhi Yog is one of the modern therapies of
________.
Correct Answer Meditation
True/False
Question Eustress is very harmful to the person suffering from it.
Correct Answer False
Select The Blank
Question The ________ studies were the first to emphasize the
importance of task and human dimensions in assessing leadership.
Correct Answer Ohio State
Match The Following
Question- Correct Answer
Katz and Kahn -Advocated varied meanings of leadership
Keith Davis- Defined leadership as human factor that binds people
together
Ronald Lippitt and Ralph K. -Series of pioneering leadership studies
Kurt Lewin- Father of group dynamics
Select The Blank
Question Organizational Behaviour studies human behavior as well as
group________.
Correct Answer dynamics
Multiple Choice Multiple Answer
Question The results of bank wiring room study done under the
Hawthorne experiments were:
Correct Answer Small group of people emerge as a team , The group
is indifferent towards financial incentives , The group norms are more
important for the members
Multiple Choice Multiple Answer
Question The major contributors to the development of Organizational
Behaviour are:
Correct Answer Industrial psychology , Scientific management
movement , Human relations movement
Multiple Choice Multiple Answer
Question The blue print of human behaviour at work is represented by
Correct Answer Rules , Regulations , Procedures
Multiple Choice Single Answer
Question The great depression contributed to the rise of:
Correct Answer Human relations movement
True/False
Question Fred Luthans is known as the father of "Scientific
Management".
Correct Answer False
Match The Following
Question- Correct Answer
Scientific Management movement- Wage payment plans
Hawthorne Experiments- Human relations
Hugo Munsteberg- Psychology and industrial efficiency
Wagner Act- Labour movement
Multiple Choice Multiple Answer
Question The four different models of organizational behaviour
denote:
Correct Answer The responses of the employees to the various
orientations of the managers , The general behavioural climate prevailing in
the manager-employee relationship , The evolution of the thinking and
behaviour of the management and the managers alike
Multiple Choice Multiple Answer
Question In which organization models, managers did not bother to
create an atmosphere which was conducive to the development of the
employees?
Correct Answer Autocratic , Custodial
Multiple Choice Multiple Answer
Question Select the needs which are discussed by the need hierarch
theory.
Correct Answer Physiological needs , Security needs , Self
realization needs
Select The Blank
Question The ________ job loading is also known as job enlargement.
Correct Answer Horizontal
Multiple Choice Single Answer
Question Which of the given factors are also known as dissatisfiers?
Correct Answer Hygiene factors
Multiple Choice Single Answer
Question What is the other name for vertical job loading?
Correct Answer Job enrichment
Multiple Choice Single Answer
Question State the drawback of Vroom's theory.
Correct Answer Does not provide specific solution to the
motivational problems
Multiple Choice Single Answer
Question Which theory assumes that the manager's role is to coerce
and control employees?
Correct Answer Theory X
True/False
Question While physiological need have a reference to the future, the
safety needs take care of the present.
Correct Answer False
True/False
Question The social needs are so strong that even the cruelest
criminals dread the punishment of solitary confinement.
Correct Answer True
True/False
Question According to Herzberg's factor, hygiene factor for one
employee is the hygiene factor for all the employees within the
organization.
Correct Answer False
Select The Blank
Question Organizational________represents a complex pattern of
beliefs, expectations, ideas, values and attitudes shared by the members of
the organization.
Correct Answer culture
Multiple Choice Single Answer
Question Internal integration involves addressing the issue of:
Correct Answer Determining rules related to power and status
True/False
Question Organization culture and performance is directly related.
Correct Answer True
Multiple Choice Single Answer
Question An important factor in implementing rest pauses lies in its-
Correct Answer placement
Organizational Behaviour - 17
Organizational Behaviour - 17
Multiple Choice Multiple Answer
Question
Work is
Correct Answer
Use of person’s physiological processes. , Use of person’s mental processes. , .Attainment of some goal.
Multiple Choice Single Answer
Question
In Organizational Behaviour, 'caused behaviour' means
Correct Answer
By his own behaviour, a manager can affect how an employee behaves.
True/False
Question
According to Larking, the upward communication will be effective only if the top managers communicated directly with the staff members.
Correct Answer
False
Multiple Choice Single Answer
Question
From the given information identify the morale indicator.
Correct Answer
Exit interviews
Select The Blank
Question
In a market culture, the relationship between an individual and the organization is________.
Correct Answer
contractual
l
Select The Blank
Question
An employee whose skill set combines good training and high performance goals, implies that he has ________ .
Correct Answer High productivity
True/False
Question
Laissez faire leader is very directive in his approach.
Correct Answer
False
Multiple Choice Multiple Answer
Question
The major contributors to the development of Organizational Behaviour are:
Correct Answer
Industrial psychology , Scientific management movement , Human relations movement
Multiple Choice Multiple Answer
Question
The blue print of human behaviour at work is represented by
Correct Answer
Rules , Regulations , Procedures
Multiple Choice Single Answer
Question
In the discipline Organizational Behaviour the fundamental concept is:
Correct Answer
Based on the nature of people and organization
Multiple Choice Single Answer
Question
High competitiveness and profit orientation is a characteristic of which type of organizational culture?
Correct Answer
Market
Select The Blank
Question
The communication between managers and workers located in different functional divisions is known as ________ communication.
Correct Answer
Diagonal
Match The Following
Question
Correct Answer
Process-oriented remedy to overcome groupthink
Use subgroups to develop alternatives and compare solutions
Organisational remedy to overcome groupthink
Multiple groups examine same issue
Learner-oriented remedy to overcome groupthink
Encourage all members to evaluate ideas critically
Member-oriented remedy to overcome groupthink
Make a decision only after all ideas have been evaluated
Multiple Choice Multiple Answer
Question
Commanlities and differences suggest in certain respects, every person is like
Correct Answer
All other people , Some other people , No other person
Multiple Choice Multiple Answer
Question
Resistance to Cultural Change is directly depends on:
Correct Answer
Magnitude of change , Strength of the prevailing culture
Select The Blank
Question
The communication process can be improved by ________.
Correct Answer
Reducing status barriers
True/False
Question
Illumination Experiment is a part of Hawthorne experiments.
Correct Answer
True
Multiple Choice Single Answer
Question
Which of the following situation is expected to last in the long run?
Correct Answer
Low productivity, high morale
True/False
Question
Productivity can be high inspite of morale being low because of the rigid management control system.
Correct Answer
True
Multiple Choice Multiple Answer
Question
The cost of tensions and worries created by wrong kind of personalities are enormous in terms of.
Correct Answer
Employee-employer relation. , Supervisor-subordinate relation. , Peers relations.
Multiple Choice Multiple Answer
Question
The broad categories of stressors are :
Correct Answer
Organizational stressors , Personal stressors , Life stressors
Multiple Choice Single Answer
Question
Multiple Choice Single Response
Correct Answer
Authoritarian
Multiple Choice Multiple Answer
Question
Rest periods are important because
Correct Answer
they help the worker to recover from fatigue , they provide an opportunity to talk about non-job activities , they are a break from a seemingly interminable activity
True/False
Question
Employees and organization can prosper if they help each other.
Correct Answer
True
Multiple Choice Multiple Answer
Question
Organizational objectives can be achieved by
Correct Answer
Group work , Division of labour , Hierarchy of authority
Multiple Choice Multiple Answer
Question
According to Frend the human mind is composed of
Correct Answer
Preconscious mind , Conscious mind , Unconscious mind
Multiple Choice Single Answer
Question
Written communication is a
Correct Answer
Non-Direct Communication
True/False
Question
Handling of crises by managers and employees reveals an organizational culture.
Correct Answer
True
Multiple Choice Multiple Answer
Question
Scientific management movement sought to improve productivity by:
Correct Answer
Rationalizing the work , Introduction of various wage plans , Introduction of incentive plans
Match The Following
Question
Correct Answer
Free rein leaders
Avoid power and responsibility
Negative leaders
Act domineering and superior with their subordinates
Autocratic leaders
Provide security and satisfaction to his subordinates
Participative leaders
Exercise control mostly by using forces within the group
Multiple Choice Single Answer
Question
A manager can take corrective action in time if he is able to understand which of the given indicators?
Correct Answer
Morale
Multiple Choice Multiple Answer
Question
The factors which contributed to the rise of human relations movements are
Correct Answer
The great depression , The rise of trade unionism , Hawthorne experiments
Select The Blank
Question
________ are the rules of pattern and behaviour that are expected from all team members.
Correct Answer
Norms
Select The Blank
Question
The most superficial level of organizational culture consists of________.
Correct Answer
symbols
Select The Blank
Question
The pension plans, gratuity contribution and mandatory provident fund rules are framed basically to take care of ________ needs.
Correct Answer
Security
Multiple Choice Multiple Answer
Question
Identify which of the given theories pertain to the category of content theories.
Correct Answer
Maslow's hierarchy theory , Alderfer's ERG needs theory , Fredrick Herzberg's two factor theory
True/False
Question
At the supervisory level the requirement of conceptual skill is the highest.
Correct Answer
False
Multiple Choice Multiple Answer
Question
The levels at which studies of Organizational Behaviour have been carried out rotate to
Correct Answer
Individual , Small group , Inter-group
Multiple Choice Single Answer
Question
In Supportive organization model at which level the employee needs are met?
Correct Answer
Higher-order
Select The Blank
Question
The first stage of alarm reaction includes an initial ________ phase, in which the resistance is lowered.
Correct Answer
Shock
True/False
Question
Research states that active smoking is more harmful than passive smoking.
Correct Answer
False
Multiple Choice Single Answer
Question
The passage of which act made the organized labour movement have an impact on management in America?
Correct Answer
Wagner Act in 1935
True/False
Question
The challenge relating to management of change can be met only with effective leadership.
Correct Answer
True
Multiple Choice Multiple Answer
Question
Major determinants of personality
Correct Answer Biological , Situation
Multiple Choice Multiple Answer
Question
Select the factors which are treated as motivators by Herzberg in his theory of motivation.
Correct Answer
Achievement , Possibility of growth , Responsibility
Select The Blank
Question
The ________ leadership style is an expression of the leader's trust in the abilities of his subordinates.
Correct Answer
Participative
True/False
Question
Research activity emphasizes least collaboration and team work among workers.
Correct Answer
False
Attempt 2
LIST OF ATTEMPTED QUESTIONS AND ANSWERS
Multiple Choice Single Answer
Question
Multiple Choice Single Response
Correct Answer
Laissez Faire
Multiple Choice Multiple Answer
Question
Identify the task oriented roles.
Correct Answer
Initiating , Summarizing , Seeking information
True/False
Question
Human skill is the ability to work effectively with people and to build teamwork.
Correct Answer
True
Multiple Choice Multiple Answer
Question
The concepts dealing with the nature of individual are:
Correct Answer
Whole person , Motivation , Human dignity
Multiple Choice Single Answer
Question
Which of the given factors are also known as dissatisfiers?
Correct Answer
Hygiene factors
Select The Blank
Question
The informal system of communication network system in an organization is known as ________.
Correct Answer
Grapevine
Multiple Choice Multiple Answer
Question
Mr. Jay sets up a task force to improve communication effectiveness within his organization. What factors should be considered by the task force to achieve effective communication?
Correct Answer
Assume existence of interpersonal differences , Emphasize description rather than interpretation or evaluation , Ensure that everyone practices empathy
Select The Blank
Question
One of the factors causing decrement in work is ________.
Correct Answer
fatigue
True/False
Question
A highly successful scientist may fall in the category of the demotivated people.
Correct Answer
False
Multiple Choice Single Answer
Question
Intelligence and boredom have a positive and direct-
Correct Answer
co-relationship
Multiple Choice Multiple Answer
Question
Organizational socialization includes
Correct Answer
Developing competencies , Developing organizational values , Developing social and working relationship
Multiple Choice Multiple Answer
Question
Elimination of boredom is necessary
Correct Answer
to retain interest in work , to increase efficiency , to stabilize productivity
True/False
Question
Once the team reaches the performing stage, the team members become familiar with each other.
Correct Answer
False
Select The Blank
Question
The ________ teams are concerned with rotating tasks and assignments amongst its members.
Correct Answer
Self-managed
True/False
Question
Promotion is recognition of one's capabilities to shoulder higher responsibilities.
Correct Answer
True
Multiple Choice Multiple Answer
Question
Sources of personality difference related to two important factors. These are
Correct Answer
Heredity , Family
Select The Blank
Question
________ is caused because of the modern life and anxiety to cope with them.
Correct Answer
Distress
Multiple Choice Multiple Answer
Question
Select the needs which are discussed by the need hierarch theory.
Correct Answer
Physiological needs , Security needs , Self realization needs
Multiple Choice Multiple Answer
Question
Mismatch between personality and organization may lead to
Correct Answer
Confusion and chaos , Loss of interest by members in organization , Low morale and job satisfaction
Multiple Choice Multiple Answer
Question
Ego controls
Correct Answer
The gateway of actions , Select the feature of environment , Decides what instincts will be satisfied.
Multiple Choice Multiple Answer
Question
Indicate the developmental stages that the teams are required to go through.
Correct Answer
Forming , Storming , Norming
Multiple Choice Multiple Answer
Question
Situation where individual differences are unimportant
Correct Answer
Earthquake , Drought , Flood
Multiple Choice Multiple Answer
Question
In organizational context, employees have attitudes related to
Correct Answer
Prestige of department , Job security
Multiple Choice Multiple Answer
Question
What are the principles of job enlargement?
Correct Answer
Challenging the employees by increasing the expected production , Adding other tasks to the job , Rotating the assignments
Multiple Choice Multiple Answer
Question
State the various functions of communication.
Correct Answer
Control , Motivation , Information
True/False
Question
Cross-functional teams are often less effective in situations that require adaptabilityand speed.
Correct Answer
False
Match The Following
Question
Correct Answer
Fred Luthans
Human relations
Frederick Taylor
Scientific management
Hugo Munsteberg
Industrial accidents
Waller Dill Scot
Industrial psychology
Select The Blank
Question
The work motivation approaches can be broadly classified as content and ________ theories.
Correct Answer
Process
Multiple Choice Single Answer
Question
Multiple Choice Single Response
Correct Answer
Autocratic
True/False
Question
Organizational culture exists on different levels which differ in terms of visibility and resistance to change.
Correct Answer
True
Select The Blank
Question
Productivity is increased ________ with the help of music.
Correct Answer
indirectly
Match The Following
Question
Correct Answer
Wagner Act
Labour movement
Scientific Management movement
Wage payment plans
Hawthorne Experiments
Human relations
Hugo Munsteberg
Psychology and industrial efficiency
Select The Blank
Question
Organizations show hierarchy of________.
Correct Answer
authority
True/False
Question
Morale is a static phenomenon.
Correct Answer
False
True/False
Question
So as to cope with stress effectively, it is necessary to have a health body.
Correct Answer
True
Select The Blank
Question
The ________ stressors relate to the personal health and family life of an individual.
Correct Answer
Personal
Multiple Choice Multiple Answer
Question
State the needs as stated by Abraham Maslow in his theory.
Correct Answer
Domination , Gratification , Activation
True/False
Question
Effective communication can be seen as the foundation of modern organizations.
Correct Answer
True
Select The Blank
Question
________ communication is useful for flatter organizational structure.
Correct Answer
Lateral
Select The Blank
Question
The ________ skills relate to a person's knowledge and ability in any organizational functional area.
Correct Answer
Technical
True/False
Question
There exist some organizational stressors which relate to its structure and climate.
Correct Answer
True
Multiple Choice Multiple Answer
Question
The esteem needs manifest itself in which of the following forms.
Correct Answer
Need for status , Need for power , Need for recognition
Select The Blank
Question
A ________ person has a cause and an ideology to fight for achieving the set goal.
Correct Answer
Self-actualized
Multiple Choice Single Answer
Question
From the following which is classified as a hygiene factor according to Herzberg's theory of motivation.
Correct Answer
Salary
Multiple Choice Single Answer
Question
Anand is the new CEO of ABC Ltd. Whatever suggestions or recommendations are given by his subordinate managers, all are rejected by Anand. What sort of role is being portrayed by Anand?
Correct Answer
Negativist
Multiple Choice Single Answer
Question
The stage which relates to development of decision making abilities, interpersonal and technical competencies is known as :
Correct Answer
Storming
Your Answer
Storming
Multiple Choice Single Answer
Question
Jyoti is working for the last 5 years with SOS Bros. She is the area sales manager. In spite of a hectic lifestyle Jyoti bears a pleasant temperament. She is not a stress prone individual.
Correct Answer
Type B
Organizational Behaviour - 16
LIST OF ATTEMPTED QUESTIONS AND ANSWERS
ORGANISATIONAL BEHAVIOUR
Multiple Choice Single Answer
Question 1.
Multiple Choice Single Response
Correct Answer
The statement is false and invalid.
Multiple Choice Single Answer
Question 2.
With regard to the 'Nature of Organizations' the key assumption is:
Correct Answer
The social systems are formed on the basis of mutual interests.
Multiple Choice Multiple Answer
Question 3.
According to Frend the human mind is composed of
Correct Answer
Preconscious mind , Conscious mind , Unconscious mind
True/False
Question 4.
Morale indicates a group phenomenon.
Correct Answer
True
Select The Blank
Question 5.
In older days employees were referred to as ________
Correct Answer
Hands
Select The Blank
Question 6.
Productivity is increased ________ with the help of music.
Correct Answer
indirectly
Multiple Choice Multiple Answer
Question 7.
Ego controls
Correct Answer
The gateway of actions , Select the feature of environment , Decides what instincts will be satisfied.
Multiple Choice Multiple Answer
Question 8.
Features of Theory Y are:
Correct Answer
Work is as natural as play , Humanistic and supportive approach , People have the required potential
Select The Blank
Question 9.
Herzberg's two factory model is useful as an explanation for job ________.
Correct Answer
Satisfaction
Select The Blank
Question 10.
At ________ stage of team building, cooperation and a sense of shared responsibility is developed amongst the team members.
Correct Answer
Norming
Select The Blank
Question 11.
The ability and willingness of group members to set goals and work towards their accomplishment is known as ________.
Correct Answer
Group maturity
True/False
Question 12.
Feeling of insecurity usually makes a man under-productive.
Correct Answer
True
True/False
Question 13.
Conceptual skill is the distinguishing feature of job performance at the operating level.
Correct Answer
False
Multiple Choice Single Answer
Question 14.
Fundamental concepts of Organizational Behaviour revolve around:
Correct Answer
The nature of human beings
True/False
Question 15.
Productivity can be high inspite of morale being low because of the rigid management control system.
Correct Answer
True
Multiple Choice Single Answer
Question16.
It is said that a manager should be so skillful that he should be able to develop and motivate even an inefficient employee. This expectation is said to come from which concept?
Correct Answer
Pygmalion
True/False
Question 17.
Whatever an individual does, there is always some sort and some amount of stress on him.
Correct Answer
True
Multiple Choice Multiple Answer
Question 18.
Resistance to Cultural Change is directly depends on:
Correct Answer
Magnitude of change , Strength of the prevailing culture
Multiple Choice Single Answer
Question 19.
In Custodial organization model, managerial orientation is:
Correct Answer
Money
Multiple Choice Single Answer
Question 20.
The passage of which act made the organized labour movement have an impact on management in America?
Correct Answer
Wagner Act in 1935
Multiple Choice Multiple Answer
Question 21.
Which are the main personal stressors stated by Yoga?
Correct Answer
State of helplessness , Jealously , Temptations
Multiple Choice Multiple Answer
Question 22.
Ego reduces tension by performing task of
Correct Answer
Perceiving outside world. , Remembering experience with outside world , Acting to satisfy the instinctual wishes
Multiple Choice Multiple Answer
Question 23.
Factors important for creating a favourable work environment are
Correct Answer
playing of soft music , adequate illumination , a soothing colour scheme
Multiple Choice Single Answer
Question 24.
The great depression took place around the year:
Correct Answer
1929
True/False
Question 25.
According to Vroom's expectancy theory of motivation, when an individual desires a particular outcome the value of valence is negative.
Correct Answer
False
Match The Following
Question26.
Correct Answer
Harold Kelley
Attribution theory
Herzberg
Two factor theory of motivation
Douglas McGregor
Theory X and theory Y
J.Stacy Adams
Equity theory
Multiple Choice Multiple Answer
Question 27.
Identify the categories of life stressors:
Correct Answer
Life changes , Daily stressors , Life trauma
Multiple Choice Multiple Answer
Question 28.
Organizational socialization includes
Correct Answer
Developing competencies , Developing organizational values , Developing social and working relationship
True/False
Question 29.
As compared to the content models, the expectancy models are very simple and easy to translate into actual practice.
Correct Answer
False
Multiple Choice Multiple Answer
Question 30.
Basic Organizational Behaviour concepts take into consideration
Correct Answer
Nature of people , Nature of technology , Nature of organization
Multiple Choice Multiple Answer
Question 31.
To be efficient every manager must try to
Correct Answer
Understand human behaviour , Predict human behaviour , Control human behaviour
True/False
Question 32.
Research states that active smoking is more harmful than passive smoking.
Correct Answer
False
Multiple Choice Multiple Answer
Question 33.
Organizational culture includes:
Correct Answer Organizational rituals and ceremonies , Norms shared by the teams , Commonly used language
Multiple Choice Single Answer
Question 34.
An atmospheric condition that is critical in a good working environment is-
Correct Answer
air circulation
Match The Following
Question35.
Correct Answer
Fred Fiedler
Contingency Theory of Leadership
Blake and Mouton
Managerial grid
Rensis Likert
Four Systems Management
Tannenbaum and Schmidt
Leadership Behaviour Continuum
Multiple Choice Single Answer
Question 36.
It is important to create a work environment that is
Correct Answer
favourable
True/False
Question 37.
Organization culture and performance is directly related.
Correct Answer
True
Multiple Choice Multiple Answer
Question 38.
Identify the process influence personality development.
Correct Answer
Socialization process , Identification process
Multiple Choice Single Answer
Question 39.
External adaptation and survival involves addressing the issue of:
Correct Answer
Mission and strategy
Multiple Choice Multiple Answer
Question 40.
Major determinants of personality
Correct Answer
Biological , Situation
Select The Blank
Question 41.
It is observed that ________has an adverse impact on executive efficiency in the organizations.
Correct Answer
Distress
Multiple Choice Multiple Answer
Question 42.
The broad categories of stressors are :
Correct Answer
Organizational stressors , Personal stressors , Life stressors
Select The Blank
Question 43.
Theor________ Y assumes that, the employees have the skill and the will to contribute to the organizational efforts.
Correct Answer
Y
Select The Blank
Question 44.
________ communication occurs between a supervisor and his subordinate.
Correct Answer
Vertical
Multiple Choice Multiple Answer
Question 45.
Select the relevant parts of the communication process.
Correct Answer
Encoding , Receiver , Decoding
Multiple Choice Single Answer
Question 46.
Diverse cultures provide an opportunity to the organization
Correct Answer
To recognize learning opportunities and challenges
Select The Blank
Question 47.
Those factors which are capable to inhibit performance by their absence but any addition in them does not increase efficiency, are known as ________ factors.
Correct Answer
Hygiene
Organizational Behaviour - 15
Multiple Choice Single Answer
Question
The factors which make the job itself a tool of motivation are known as:
Correct Answer
Satisfiers
True/False
Question
It is said that the technical skill plays a major part in the leadership behaviour.
Correct Answer
False
Multiple Choice Multiple Answer
Question
State the needs as stated by Abraham Maslow in his theory.
Correct Answer
Domination , Gratification , Activation
Multiple Choice Single Answer
Question
Multiple Choice Single Response
Correct Answer
Autocratic
Multiple Choice Multiple Answer
Question
The features of team empowerment are as follows:
Correct Answer
Potency , Autonomy , Impact
Multiple Choice Multiple Answer
Question
Good match between individual personality and organization is essential because of
Correct Answer
Some people have passion for bureaucracy , Some people prefer autonomy flexibility in operation
True/False
Question
The more successful the organization is, the less effective is its internal communication.
Correct Answer
False
Multiple Choice Multiple Answer
Question
Mismatch between personality and organization may lead to
Correct Answer
Confusion and chaos , Loss of interest by members in organization , Low morale and job satisfaction
Multiple Choice Multiple Answer
Question
Name the groups of core needs identified by Alderfer
Correct Answer
Existence , Relatedness , Growth
Multiple Choice Multiple Answer
Question
Sources of personality difference related to two important factors. These are
Correct Answer
Heredity , Family
Multiple Choice Multiple Answer
Question
Situation where individual differences are unimportant
Correct Answer
Earthquake , Drought , Flood
Multiple Choice Multiple Answer
Question
According to Likert, few variables characterize the leadership style. Select these variables.
Correct Answer
Casual , Intervening , End-result
Multiple Choice Multiple Answer
Question
We can maintain organizational culture by
Correct Answer
Recruiting and removal , Role modeling and coaching , Allocating rewards
Multiple Choice Multiple Answer
Question
Advise the management of Beta and Gamma Ltd. About the various groups that can be created in an organisation.
Correct Answer
Effective group , Formal group , Informal group
True/False
Question
In the countershock phase, the defensive mechanism becomes passive.
Correct Answer
False
Select The Blank
Question
According to Vroom's theory, ________ is the result of multiplication of valence and expectancy.
Correct Answer
Motivation
True/False
Question
Research has found that all communication channels are equal in their capacity to convey information.
Correct Answer
False
True/False
Question
At the organizational level, employees' stress may have negative effect on morale and job satisfaction.
Correct Answer
True
Multiple Choice Single Answer
Question
Contribution of Walter Dill Scot towards industrial psychology is:
Correct Answer
He showed how psychology can be applied to advertising and selling.
Multiple Choice Multiple Answer
Question
In organizational context, employees have attitudes related to
Correct Answer
Prestige of department , Job security
Multiple Choice Multiple Answer
Question
The results of bank wiring room study done under the Hawthorne experiments were:
Correct Answer
Small group of people emerge as a team , The group is indifferent towards financial incentives , The group norms are more important for the members
Multiple Choice Single Answer
Question
The objective of Mass Interviewing Program was:
Correct Answer
To explore information that could be used to improve supervisory training.
Select The Blank
Question
Organizational Behaviour studies human behavior as well as group________.
Correct Answer
dynamics
Multiple Choice Multiple Answer
Question
Ego reduces tension by performing task of
Correct Answer
Perceiving outside world. , Remembering experience with outside world , Acting to satisfy the instinctual wishes
Multiple Choice Multiple Answer
Question
What sort of communication is considered to be more effective in modern organization?
Correct Answer
On-going , Informal , Dynamic
Multiple Choice Multiple Answer
Question
Select the relevant parts of the communication process.
Correct Answer
Encoding , Receiver , Decoding
Multiple Choice Multiple Answer
Question
Select the factors which are treated as motivators by Herzberg in his theory of motivation.
Correct Answer
Achievement , Possibility of growth , Responsibility
Select The Blank
Question
The team whose members collaborate through use of various information technologies is known as ________ team.
Correct Answer
Virtual
Multiple Choice Single Answer
Question
High competitiveness and profit orientation is a characteristic of which type of organizational culture?
Correct Answer
Market
Multiple Choice Single Answer
Question
From the following which is classified as a hygiene factor according to Herzberg's theory of motivation.
Correct Answer
Salary
Multiple Choice Single Answer
Question
With regard to the 'Nature of Organizations' the key assumption is:
Correct Answer
The social systems are formed on the basis of mutual interests.
Multiple Choice Single Answer
Question
According to the Vroom's theory, what will be the value of expectancy when an event is bound to occur?
Correct Answer
One
Multiple Choice Multiple Answer
Question
The models of Organizational Behaviour are:
Correct Answer
Autocratic , Custodial , Supportive
Multiple Choice Single Answer
Question
Which of the following situation is expected to last in the long run?
Correct Answer
Low productivity, high morale
True/False
Question
Friends and colleagues are unable to correctly detect whether an individual is under stress.
Correct Answer
False
Select The Blank
Question
As per Alderfer's theory, the ________ needs are concerned with an individual's intrinsic desire for personal development.
Correct Answer
Growth
Multiple Choice Multiple Answer
Question
Mr. Jay sets up a task force to improve communication effectiveness within his organization. What factors should be considered by the task force to achieve effective communication?
Correct Answer
Assume existence of interpersonal differences , Emphasize description rather than interpretation or evaluation , Ensure that everyone practices empathy
Match The Following
Question
Correct Answer
Interpersonal communication hurdle
Low intellectual capacity of an employee
Donald Pelz
Impact of supervisor's power on his satisfaction
McCelland
Employee-based reasons for failure of upward communication
Direct hurdle in the communication process
Disturbance in telephone line
Multiple Choice Single Answer
Question
Multiple Choice Single Response
Correct Answer
The statement is false and invalid.
True/False
Question
The social needs are so strong that even the cruelest criminals dread the punishment of solitary confinement.
Correct Answer
True
Match The Following
Question
Correct Answer
Fred Fiedler
Contingency Theory of Leadership
Blake and Mouton
Managerial grid
Rensis Likert
Four Systems Management
Tannenbaum and Schmidt
Leadership Behaviour Continuum
Select The Blank
Question
The ________ skills relate to a person's knowledge and ability in any organizational functional area.
Correct Answer
Technical
Select The Blank
Question
The informal system of communication network system in an organization is known as ________.
Correct Answer
Grapevine
Multiple Choice Single Answer
Question
Which type of motivators are involved in granting additional authority to an employee in his activity?
Correct Answer
Responsibility and recognition
Select The Blank
Question
Cultural________are words, gestures and pictures or other physical objects that carry a particular meaning with the culture.
Correct Answer
symbols
True/False
Question
A need once satisfied is a spent force and hence acts as a motivator.
Correct Answer
False
True/False
Question
Career development of employees facilitates development of whole person concept.
Correct Answer
True
Multiple Choice Multiple Answer
Question
Work is
Correct Answer
Use of person’s physiological processes. , Use of person’s mental processes. , .Attainment of some goal.
Multiple Choice Single Answer
Question
In Organizational Behaviour, 'caused behaviour' means
Correct Answer
By his own behaviour, a manager can affect how an employee behaves.
True/False
Question
According to Larking, the upward communication will be effective only if the top managers communicated directly with the staff members.
Correct Answer
False
Multiple Choice Single Answer
Question
From the given information identify the morale indicator.
Correct Answer
Exit interviews
Select The Blank
Question
In a market culture, the relationship between an individual and the organization is________.
Correct Answer
contractual
l
Select The Blank
Question
An employee whose skill set combines good training and high performance goals, implies that he has ________ .
Correct Answer High productivity
True/False
Question
Laissez faire leader is very directive in his approach.
Correct Answer
False
Multiple Choice Multiple Answer
Question
The major contributors to the development of Organizational Behaviour are:
Correct Answer
Industrial psychology , Scientific management movement , Human relations movement
Multiple Choice Multiple Answer
Question
The blue print of human behaviour at work is represented by
Correct Answer
Rules , Regulations , Procedures
Multiple Choice Single Answer
Question
In the discipline Organizational Behaviour the fundamental concept is:
Correct Answer
Based on the nature of people and organization
Multiple Choice Single Answer
Question
High competitiveness and profit orientation is a characteristic of which type of organizational culture?
Correct Answer
Market
Select The Blank
Question
The communication between managers and workers located in different functional divisions is known as ________ communication.
Correct Answer
Diagonal
Match The Following
Question
Correct Answer
Process-oriented remedy to overcome groupthink
Use subgroups to develop alternatives and compare solutions
Organisational remedy to overcome groupthink
Multiple groups examine same issue
Learner-oriented remedy to overcome groupthink
Encourage all members to evaluate ideas critically
Member-oriented remedy to overcome groupthink
Make a decision only after all ideas have been evaluated
Multiple Choice Multiple Answer
Question
Commanlities and differences suggest in certain respects, every person is like
Correct Answer
All other people , Some other people , No other person
Multiple Choice Multiple Answer
Question
Resistance to Cultural Change is directly depends on:
Correct Answer
Magnitude of change , Strength of the prevailing culture
Select The Blank
Question
The communication process can be improved by ________.
Correct Answer
Reducing status barriers
True/False
Question
Illumination Experiment is a part of Hawthorne experiments.
Correct Answer
True
Multiple Choice Single Answer
Question
Which of the following situation is expected to last in the long run?
Correct Answer
Low productivity, high morale
True/False
Question
Productivity can be high inspite of morale being low because of the rigid management control system.
Correct Answer
True
Multiple Choice Multiple Answer
Question
The cost of tensions and worries created by wrong kind of personalities are enormous in terms of.
Correct Answer
Employee-employer relation. , Supervisor-subordinate relation. , Peers relations.
Multiple Choice Multiple Answer
Question
The broad categories of stressors are :
Correct Answer
Organizational stressors , Personal stressors , Life stressors
Multiple Choice Single Answer
Question
Multiple Choice Single Response
Correct Answer
Authoritarian
Multiple Choice Multiple Answer
Question
Rest periods are important because
Correct Answer
they help the worker to recover from fatigue , they provide an opportunity to talk about non-job activities , they are a break from a seemingly interminable activity
True/False
Question
Employees and organization can prosper if they help each other.
Correct Answer
True
Multiple Choice Multiple Answer
Question
Organizational objectives can be achieved by
Correct Answer
Group work , Division of labour , Hierarchy of authority
Multiple Choice Multiple Answer
Question
According to Frend the human mind is composed of
Correct Answer
Preconscious mind , Conscious mind , Unconscious mind
Multiple Choice Single Answer
Question
Written communication is a
Correct Answer
Non-Direct Communication
True/False
Question
Handling of crises by managers and employees reveals an organizational culture.
Correct Answer
True
Multiple Choice Multiple Answer
Question
Scientific management movement sought to improve productivity by:
Correct Answer
Rationalizing the work , Introduction of various wage plans , Introduction of incentive plans
Match The Following
Question
Correct Answer
Free rein leaders
Avoid power and responsibility
Negative leaders
Act domineering and superior with their subordinates
Autocratic leaders
Provide security and satisfaction to his subordinates
Participative leaders
Exercise control mostly by using forces within the group
Multiple Choice Single Answer
Question
A manager can take corrective action in time if he is able to understand which of the given indicators?
Correct Answer
Morale
Multiple Choice Multiple Answer
Question
The factors which contributed to the rise of human relations movements are
Correct Answer
The great depression , The rise of trade unionism , Hawthorne experiments
Select The Blank
Question
________ are the rules of pattern and behaviour that are expected from all team members.
Correct Answer
Norms
Select The Blank
Question
The most superficial level of organizational culture consists of________.
Correct Answer
symbols
Select The Blank
Question
The pension plans, gratuity contribution and mandatory provident fund rules are framed basically to take care of ________ needs.
Correct Answer
Security
Multiple Choice Multiple Answer
Question
Identify which of the given theories pertain to the category of content theories.
Correct Answer
Maslow's hierarchy theory , Alderfer's ERG needs theory , Fredrick Herzberg's two factor theory
True/False
Question
At the supervisory level the requirement of conceptual skill is the highest.
Correct Answer
False
Multiple Choice Multiple Answer
Question
The levels at which studies of Organizational Behaviour have been carried out rotate to
Correct Answer
Individual , Small group , Inter-group
Multiple Choice Single Answer
Question
In Supportive organization model at which level the employee needs are met?
Correct Answer
Higher-order
Select The Blank
Question
The first stage of alarm reaction includes an initial ________ phase, in which the resistance is lowered.
Correct Answer
Shock
True/False
Question
Research states that active smoking is more harmful than passive smoking.
Correct Answer
False
Multiple Choice Single Answer
Question
The passage of which act made the organized labour movement have an impact on management in America?
Correct Answer
Wagner Act in 1935
True/False
Question
The challenge relating to management of change can be met only with effective leadership.
Correct Answer
True
Multiple Choice Multiple Answer
Question
Major determinants of personality
Correct Answer Biological , Situation
Multiple Choice Multiple Answer
Question
Select the factors which are treated as motivators by Herzberg in his theory of motivation.
Correct Answer
Achievement , Possibility of growth , Responsibility
Select The Blank
Question
The ________ leadership style is an expression of the leader's trust in the abilities of his subordinates.
Correct Answer
Participative
True/False
Question
Research activity emphasizes least collaboration and team work among workers.
Correct Answer
False
Attempt 2
LIST OF ATTEMPTED QUESTIONS AND ANSWERS
Multiple Choice Single Answer
Question
Multiple Choice Single Response
Correct Answer
Laissez Faire
Multiple Choice Multiple Answer
Question
Identify the task oriented roles.
Correct Answer
Initiating , Summarizing , Seeking information
True/False
Question
Human skill is the ability to work effectively with people and to build teamwork.
Correct Answer
True
Multiple Choice Multiple Answer
Question
The concepts dealing with the nature of individual are:
Correct Answer
Whole person , Motivation , Human dignity
Multiple Choice Single Answer
Question
Which of the given factors are also known as dissatisfiers?
Correct Answer
Hygiene factors
Select The Blank
Question
The informal system of communication network system in an organization is known as ________.
Correct Answer
Grapevine
Multiple Choice Multiple Answer
Question
Mr. Jay sets up a task force to improve communication effectiveness within his organization. What factors should be considered by the task force to achieve effective communication?
Correct Answer
Assume existence of interpersonal differences , Emphasize description rather than interpretation or evaluation , Ensure that everyone practices empathy
Select The Blank
Question
One of the factors causing decrement in work is ________.
Correct Answer
fatigue
True/False
Question
A highly successful scientist may fall in the category of the demotivated people.
Correct Answer
False
Multiple Choice Single Answer
Question
Intelligence and boredom have a positive and direct-
Correct Answer
co-relationship
Multiple Choice Multiple Answer
Question
Organizational socialization includes
Correct Answer
Developing competencies , Developing organizational values , Developing social and working relationship
Multiple Choice Multiple Answer
Question
Elimination of boredom is necessary
Correct Answer
to retain interest in work , to increase efficiency , to stabilize productivity
True/False
Question
Once the team reaches the performing stage, the team members become familiar with each other.
Correct Answer
False
Select The Blank
Question
The ________ teams are concerned with rotating tasks and assignments amongst its members.
Correct Answer
Self-managed
True/False
Question
Promotion is recognition of one's capabilities to shoulder higher responsibilities.
Correct Answer
True
Multiple Choice Multiple Answer
Question
Sources of personality difference related to two important factors. These are
Correct Answer
Heredity , Family
Select The Blank
Question
________ is caused because of the modern life and anxiety to cope with them.
Correct Answer
Distress
Multiple Choice Multiple Answer
Question
Select the needs which are discussed by the need hierarch theory.
Correct Answer
Physiological needs , Security needs , Self realization needs
Multiple Choice Multiple Answer
Question
Mismatch between personality and organization may lead to
Correct Answer
Confusion and chaos , Loss of interest by members in organization , Low morale and job satisfaction
Multiple Choice Multiple Answer
Question
Ego controls
Correct Answer
The gateway of actions , Select the feature of environment , Decides what instincts will be satisfied.
Multiple Choice Multiple Answer
Question
Indicate the developmental stages that the teams are required to go through.
Correct Answer
Forming , Storming , Norming
Multiple Choice Multiple Answer
Question
Situation where individual differences are unimportant
Correct Answer
Earthquake , Drought , Flood
Multiple Choice Multiple Answer
Question
In organizational context, employees have attitudes related to
Correct Answer
Prestige of department , Job security
Multiple Choice Multiple Answer
Question
What are the principles of job enlargement?
Correct Answer
Challenging the employees by increasing the expected production , Adding other tasks to the job , Rotating the assignments
Multiple Choice Multiple Answer
Question
State the various functions of communication.
Correct Answer
Control , Motivation , Information
True/False
Question
Cross-functional teams are often less effective in situations that require adaptabilityand speed.
Correct Answer
False
Match The Following
Question
Correct Answer
Fred Luthans
Human relations
Frederick Taylor
Scientific management
Hugo Munsteberg
Industrial accidents
Waller Dill Scot
Industrial psychology
Select The Blank
Question
The work motivation approaches can be broadly classified as content and ________ theories.
Correct Answer
Process
Multiple Choice Single Answer
Question
Multiple Choice Single Response
Correct Answer
Autocratic
True/False
Question
Organizational culture exists on different levels which differ in terms of visibility and resistance to change.
Correct Answer
True
Select The Blank
Question
Productivity is increased ________ with the help of music.
Correct Answer
indirectly
Match The Following
Question
Correct Answer
Wagner Act
Labour movement
Scientific Management movement
Wage payment plans
Hawthorne Experiments
Human relations
Hugo Munsteberg
Psychology and industrial efficiency
Select The Blank
Question
Organizations show hierarchy of________.
Correct Answer
authority
True/False
Question
Morale is a static phenomenon.
Correct Answer
False
True/False
Question
So as to cope with stress effectively, it is necessary to have a health body.
Correct Answer
True
Select The Blank
Question
The ________ stressors relate to the personal health and family life of an individual.
Correct Answer
Personal
Multiple Choice Multiple Answer
Question
State the needs as stated by Abraham Maslow in his theory.
Correct Answer
Domination , Gratification , Activation
True/False
Question
Effective communication can be seen as the foundation of modern organizations.
Correct Answer
True
Select The Blank
Question
________ communication is useful for flatter organizational structure.
Correct Answer
Lateral
Select The Blank
Question
The ________ skills relate to a person's knowledge and ability in any organizational functional area.
Correct Answer
Technical
True/False
Question
There exist some organizational stressors which relate to its structure and climate.
Correct Answer
True
Multiple Choice Multiple Answer
Question
The esteem needs manifest itself in which of the following forms.
Correct Answer
Need for status , Need for power , Need for recognition
Select The Blank
Question
A ________ person has a cause and an ideology to fight for achieving the set goal.
Correct Answer
Self-actualized
Multiple Choice Single Answer
Question
From the following which is classified as a hygiene factor according to Herzberg's theory of motivation.
Correct Answer
Salary
Multiple Choice Single Answer
Question
Anand is the new CEO of ABC Ltd. Whatever suggestions or recommendations are given by his subordinate managers, all are rejected by Anand. What sort of role is being portrayed by Anand?
Correct Answer
Negativist
Multiple Choice Single Answer
Question
The stage which relates to development of decision making abilities, interpersonal and technical competencies is known as :
Correct Answer
Storming
Your Answer
Storming
Multiple Choice Single Answer
Question
Jyoti is working for the last 5 years with SOS Bros. She is the area sales manager. In spite of a hectic lifestyle Jyoti bears a pleasant temperament. She is not a stress prone individual.
Correct Answer
Type B
Organizational Behaviour - 16
LIST OF ATTEMPTED QUESTIONS AND ANSWERS
ORGANISATIONAL BEHAVIOUR
Multiple Choice Single Answer
Question 1.
Multiple Choice Single Response
Correct Answer
The statement is false and invalid.
Multiple Choice Single Answer
Question 2.
With regard to the 'Nature of Organizations' the key assumption is:
Correct Answer
The social systems are formed on the basis of mutual interests.
Multiple Choice Multiple Answer
Question 3.
According to Frend the human mind is composed of
Correct Answer
Preconscious mind , Conscious mind , Unconscious mind
True/False
Question 4.
Morale indicates a group phenomenon.
Correct Answer
True
Select The Blank
Question 5.
In older days employees were referred to as ________
Correct Answer
Hands
Select The Blank
Question 6.
Productivity is increased ________ with the help of music.
Correct Answer
indirectly
Multiple Choice Multiple Answer
Question 7.
Ego controls
Correct Answer
The gateway of actions , Select the feature of environment , Decides what instincts will be satisfied.
Multiple Choice Multiple Answer
Question 8.
Features of Theory Y are:
Correct Answer
Work is as natural as play , Humanistic and supportive approach , People have the required potential
Select The Blank
Question 9.
Herzberg's two factory model is useful as an explanation for job ________.
Correct Answer
Satisfaction
Select The Blank
Question 10.
At ________ stage of team building, cooperation and a sense of shared responsibility is developed amongst the team members.
Correct Answer
Norming
Select The Blank
Question 11.
The ability and willingness of group members to set goals and work towards their accomplishment is known as ________.
Correct Answer
Group maturity
True/False
Question 12.
Feeling of insecurity usually makes a man under-productive.
Correct Answer
True
True/False
Question 13.
Conceptual skill is the distinguishing feature of job performance at the operating level.
Correct Answer
False
Multiple Choice Single Answer
Question 14.
Fundamental concepts of Organizational Behaviour revolve around:
Correct Answer
The nature of human beings
True/False
Question 15.
Productivity can be high inspite of morale being low because of the rigid management control system.
Correct Answer
True
Multiple Choice Single Answer
Question16.
It is said that a manager should be so skillful that he should be able to develop and motivate even an inefficient employee. This expectation is said to come from which concept?
Correct Answer
Pygmalion
True/False
Question 17.
Whatever an individual does, there is always some sort and some amount of stress on him.
Correct Answer
True
Multiple Choice Multiple Answer
Question 18.
Resistance to Cultural Change is directly depends on:
Correct Answer
Magnitude of change , Strength of the prevailing culture
Multiple Choice Single Answer
Question 19.
In Custodial organization model, managerial orientation is:
Correct Answer
Money
Multiple Choice Single Answer
Question 20.
The passage of which act made the organized labour movement have an impact on management in America?
Correct Answer
Wagner Act in 1935
Multiple Choice Multiple Answer
Question 21.
Which are the main personal stressors stated by Yoga?
Correct Answer
State of helplessness , Jealously , Temptations
Multiple Choice Multiple Answer
Question 22.
Ego reduces tension by performing task of
Correct Answer
Perceiving outside world. , Remembering experience with outside world , Acting to satisfy the instinctual wishes
Multiple Choice Multiple Answer
Question 23.
Factors important for creating a favourable work environment are
Correct Answer
playing of soft music , adequate illumination , a soothing colour scheme
Multiple Choice Single Answer
Question 24.
The great depression took place around the year:
Correct Answer
1929
True/False
Question 25.
According to Vroom's expectancy theory of motivation, when an individual desires a particular outcome the value of valence is negative.
Correct Answer
False
Match The Following
Question26.
Correct Answer
Harold Kelley
Attribution theory
Herzberg
Two factor theory of motivation
Douglas McGregor
Theory X and theory Y
J.Stacy Adams
Equity theory
Multiple Choice Multiple Answer
Question 27.
Identify the categories of life stressors:
Correct Answer
Life changes , Daily stressors , Life trauma
Multiple Choice Multiple Answer
Question 28.
Organizational socialization includes
Correct Answer
Developing competencies , Developing organizational values , Developing social and working relationship
True/False
Question 29.
As compared to the content models, the expectancy models are very simple and easy to translate into actual practice.
Correct Answer
False
Multiple Choice Multiple Answer
Question 30.
Basic Organizational Behaviour concepts take into consideration
Correct Answer
Nature of people , Nature of technology , Nature of organization
Multiple Choice Multiple Answer
Question 31.
To be efficient every manager must try to
Correct Answer
Understand human behaviour , Predict human behaviour , Control human behaviour
True/False
Question 32.
Research states that active smoking is more harmful than passive smoking.
Correct Answer
False
Multiple Choice Multiple Answer
Question 33.
Organizational culture includes:
Correct Answer Organizational rituals and ceremonies , Norms shared by the teams , Commonly used language
Multiple Choice Single Answer
Question 34.
An atmospheric condition that is critical in a good working environment is-
Correct Answer
air circulation
Match The Following
Question35.
Correct Answer
Fred Fiedler
Contingency Theory of Leadership
Blake and Mouton
Managerial grid
Rensis Likert
Four Systems Management
Tannenbaum and Schmidt
Leadership Behaviour Continuum
Multiple Choice Single Answer
Question 36.
It is important to create a work environment that is
Correct Answer
favourable
True/False
Question 37.
Organization culture and performance is directly related.
Correct Answer
True
Multiple Choice Multiple Answer
Question 38.
Identify the process influence personality development.
Correct Answer
Socialization process , Identification process
Multiple Choice Single Answer
Question 39.
External adaptation and survival involves addressing the issue of:
Correct Answer
Mission and strategy
Multiple Choice Multiple Answer
Question 40.
Major determinants of personality
Correct Answer
Biological , Situation
Select The Blank
Question 41.
It is observed that ________has an adverse impact on executive efficiency in the organizations.
Correct Answer
Distress
Multiple Choice Multiple Answer
Question 42.
The broad categories of stressors are :
Correct Answer
Organizational stressors , Personal stressors , Life stressors
Select The Blank
Question 43.
Theor________ Y assumes that, the employees have the skill and the will to contribute to the organizational efforts.
Correct Answer
Y
Select The Blank
Question 44.
________ communication occurs between a supervisor and his subordinate.
Correct Answer
Vertical
Multiple Choice Multiple Answer
Question 45.
Select the relevant parts of the communication process.
Correct Answer
Encoding , Receiver , Decoding
Multiple Choice Single Answer
Question 46.
Diverse cultures provide an opportunity to the organization
Correct Answer
To recognize learning opportunities and challenges
Select The Blank
Question 47.
Those factors which are capable to inhibit performance by their absence but any addition in them does not increase efficiency, are known as ________ factors.
Correct Answer
Hygiene
Organizational Behaviour - 15
Multiple Choice Single Answer
Question
The factors which make the job itself a tool of motivation are known as:
Correct Answer
Satisfiers
True/False
Question
It is said that the technical skill plays a major part in the leadership behaviour.
Correct Answer
False
Multiple Choice Multiple Answer
Question
State the needs as stated by Abraham Maslow in his theory.
Correct Answer
Domination , Gratification , Activation
Multiple Choice Single Answer
Question
Multiple Choice Single Response
Correct Answer
Autocratic
Multiple Choice Multiple Answer
Question
The features of team empowerment are as follows:
Correct Answer
Potency , Autonomy , Impact
Multiple Choice Multiple Answer
Question
Good match between individual personality and organization is essential because of
Correct Answer
Some people have passion for bureaucracy , Some people prefer autonomy flexibility in operation
True/False
Question
The more successful the organization is, the less effective is its internal communication.
Correct Answer
False
Multiple Choice Multiple Answer
Question
Mismatch between personality and organization may lead to
Correct Answer
Confusion and chaos , Loss of interest by members in organization , Low morale and job satisfaction
Multiple Choice Multiple Answer
Question
Name the groups of core needs identified by Alderfer
Correct Answer
Existence , Relatedness , Growth
Multiple Choice Multiple Answer
Question
Sources of personality difference related to two important factors. These are
Correct Answer
Heredity , Family
Multiple Choice Multiple Answer
Question
Situation where individual differences are unimportant
Correct Answer
Earthquake , Drought , Flood
Multiple Choice Multiple Answer
Question
According to Likert, few variables characterize the leadership style. Select these variables.
Correct Answer
Casual , Intervening , End-result
Multiple Choice Multiple Answer
Question
We can maintain organizational culture by
Correct Answer
Recruiting and removal , Role modeling and coaching , Allocating rewards
Multiple Choice Multiple Answer
Question
Advise the management of Beta and Gamma Ltd. About the various groups that can be created in an organisation.
Correct Answer
Effective group , Formal group , Informal group
True/False
Question
In the countershock phase, the defensive mechanism becomes passive.
Correct Answer
False
Select The Blank
Question
According to Vroom's theory, ________ is the result of multiplication of valence and expectancy.
Correct Answer
Motivation
True/False
Question
Research has found that all communication channels are equal in their capacity to convey information.
Correct Answer
False
True/False
Question
At the organizational level, employees' stress may have negative effect on morale and job satisfaction.
Correct Answer
True
Multiple Choice Single Answer
Question
Contribution of Walter Dill Scot towards industrial psychology is:
Correct Answer
He showed how psychology can be applied to advertising and selling.
Multiple Choice Multiple Answer
Question
In organizational context, employees have attitudes related to
Correct Answer
Prestige of department , Job security
Multiple Choice Multiple Answer
Question
The results of bank wiring room study done under the Hawthorne experiments were:
Correct Answer
Small group of people emerge as a team , The group is indifferent towards financial incentives , The group norms are more important for the members
Multiple Choice Single Answer
Question
The objective of Mass Interviewing Program was:
Correct Answer
To explore information that could be used to improve supervisory training.
Select The Blank
Question
Organizational Behaviour studies human behavior as well as group________.
Correct Answer
dynamics
Multiple Choice Multiple Answer
Question
Ego reduces tension by performing task of
Correct Answer
Perceiving outside world. , Remembering experience with outside world , Acting to satisfy the instinctual wishes
Multiple Choice Multiple Answer
Question
What sort of communication is considered to be more effective in modern organization?
Correct Answer
On-going , Informal , Dynamic
Multiple Choice Multiple Answer
Question
Select the relevant parts of the communication process.
Correct Answer
Encoding , Receiver , Decoding
Multiple Choice Multiple Answer
Question
Select the factors which are treated as motivators by Herzberg in his theory of motivation.
Correct Answer
Achievement , Possibility of growth , Responsibility
Select The Blank
Question
The team whose members collaborate through use of various information technologies is known as ________ team.
Correct Answer
Virtual
Multiple Choice Single Answer
Question
High competitiveness and profit orientation is a characteristic of which type of organizational culture?
Correct Answer
Market
Multiple Choice Single Answer
Question
From the following which is classified as a hygiene factor according to Herzberg's theory of motivation.
Correct Answer
Salary
Multiple Choice Single Answer
Question
With regard to the 'Nature of Organizations' the key assumption is:
Correct Answer
The social systems are formed on the basis of mutual interests.
Multiple Choice Single Answer
Question
According to the Vroom's theory, what will be the value of expectancy when an event is bound to occur?
Correct Answer
One
Multiple Choice Multiple Answer
Question
The models of Organizational Behaviour are:
Correct Answer
Autocratic , Custodial , Supportive
Multiple Choice Single Answer
Question
Which of the following situation is expected to last in the long run?
Correct Answer
Low productivity, high morale
True/False
Question
Friends and colleagues are unable to correctly detect whether an individual is under stress.
Correct Answer
False
Select The Blank
Question
As per Alderfer's theory, the ________ needs are concerned with an individual's intrinsic desire for personal development.
Correct Answer
Growth
Multiple Choice Multiple Answer
Question
Mr. Jay sets up a task force to improve communication effectiveness within his organization. What factors should be considered by the task force to achieve effective communication?
Correct Answer
Assume existence of interpersonal differences , Emphasize description rather than interpretation or evaluation , Ensure that everyone practices empathy
Match The Following
Question
Correct Answer
Interpersonal communication hurdle
Low intellectual capacity of an employee
Donald Pelz
Impact of supervisor's power on his satisfaction
McCelland
Employee-based reasons for failure of upward communication
Direct hurdle in the communication process
Disturbance in telephone line
Multiple Choice Single Answer
Question
Multiple Choice Single Response
Correct Answer
The statement is false and invalid.
True/False
Question
The social needs are so strong that even the cruelest criminals dread the punishment of solitary confinement.
Correct Answer
True
Match The Following
Question
Correct Answer
Fred Fiedler
Contingency Theory of Leadership
Blake and Mouton
Managerial grid
Rensis Likert
Four Systems Management
Tannenbaum and Schmidt
Leadership Behaviour Continuum
Select The Blank
Question
The ________ skills relate to a person's knowledge and ability in any organizational functional area.
Correct Answer
Technical
Select The Blank
Question
The informal system of communication network system in an organization is known as ________.
Correct Answer
Grapevine
Multiple Choice Single Answer
Question
Which type of motivators are involved in granting additional authority to an employee in his activity?
Correct Answer
Responsibility and recognition
Select The Blank
Question
Cultural________are words, gestures and pictures or other physical objects that carry a particular meaning with the culture.
Correct Answer
symbols
True/False
Question
A need once satisfied is a spent force and hence acts as a motivator.
Correct Answer
False
True/False
Question
Career development of employees facilitates development of whole person concept.
Correct Answer
True
Organizational Behaviour - 14
Organizational Behaviour - 14
Match The Following
Question
Correct Answer
Theory X
Autocratic organization
Paternalistic attitude
Custodial organization
Participation
Supportive organization
Scientific and professional employees
Collegial organization
Multiple Choice Single Answer
Question
Organization with a strong culture has
Correct Answer
Practices that include employee participation
Select The Blank
Question
In older days employees were referred to as ________
Correct Answer
Hands
True/False
Question
Any change occurring in our life is a reason to get stressed.
Correct Answer
True
Select The Blank
Question
Individual initiative, flexibility and freedom are encouraged in________culture.
Correct Answer
entrepreneurial
Select The Blank
Question
As per the fundamental concepts of Organizationl Behaviour ________ states that every person in an organization should be respected.
Correct Answer
Human dignity
Select The Blank
Question
Job ________ is an individual phenomenon.
Correct Answer
Satisfaction
True/False
Question
Morale represents the integration of an individual with the team and ignores the organization itself.
Correct Answer
False
Multiple Choice Multiple Answer
Question
Sources of organizational commitments are
Correct Answer
Opportunities for advancement , Working condition , Relationships at work place
Multiple Choice Single Answer
Question
Internal integration involves addressing the issue of:
Correct Answer
Determining rules related to power and status
Multiple Choice Multiple Answer
Question
Factors important for creating a favourable work environment are
Correct Answer
playing of soft music , adequate illumination , a soothing colour scheme
Multiple Choice Single Answer
Question
By derivation personality mean
Correct Answer
An individual only appears to be
Select The Blank
Question
The style of the manager with a 1,1 combination on the managerial grid is sometimes called ________ style.
Correct Answer
Impoverished
Multiple Choice Single Answer
Question
Parity of wages' was advocated by:
Correct Answer
Frederick W Taylor
Multiple Choice Single Answer
Question
It is said that a manager should be so skillful that he should be able to develop and motivate even an inefficient employee. This expectation is said to come from which concept?
Correct Answer
Pygmalion
Multiple Choice Single Answer
Question
All the unique traits and patterns of adjustment of the individual is known as
Correct Answer
Personality
Multiple Choice Multiple Answer
Question
Identify the situations which reflect upward communication.
Correct Answer
Performance reports of workers, to be reviewed by the supervisor , Suggestion boxes kept in the worker's canteen , Employee attitude surveys
Multiple Choice Multiple Answer
Question
An aroused attitude consist of
Correct Answer
Affective reaction , Cognition , Action tendency
Multiple Choice Single Answer
Question
Modern psychology personality mean
Correct Answer
The dynamic organization with in the individual of those psycho-physical systems that determine his unique adjustment to his environment.
Select The Blank
Question
Differences in cultural contexts may pose a hurdle to ________ communication in organizations.
Correct Answer
Interpersonal
Multiple Choice Multiple Answer
Question
Work attitudes can be reflected in an organization through
Correct Answer
Challenge of job , Job satisfaction , Organizational commitment
Multiple Choice Multiple Answer
Question
The levels at which studies of Organizational Behaviour have been carried out rotate to
Correct Answer
Individual , Small group , Inter-group
Multiple Choice Multiple Answer
Question
Behavioural scientists are focusing their attention on
Correct Answer
Organizational adaptability , Relationship of organizational structure to human behaviour , Decision making
Select The Blank
Question
________ are the rules of pattern and behaviour that are expected from all team members.
Correct Answer
Norms
Multiple Choice Multiple Answer
Question
Characteristics of entrepreneurial culture are
Correct Answer
Taking risks , Dynamism , Creativity
Multiple Choice Single Answer
Question
Personality is the organization of
Correct Answer
An individual’s “personal pattern of tendencies”.
Multiple Choice Multiple Answer
Question
Attitude is
Correct Answer
Tendency to react positively , Tendency to react negatively , Tendency to react in a certain way
True/False
Question
The challenge relating to management of change can be met only with effective leadership.
Correct Answer
True
Multiple Choice Single Answer
Question
A manager can take corrective action in time if he is able to understand which of the given indicators?
Correct Answer
Morale
Multiple Choice Multiple Answer
Question
The blue print of human behaviour at work is represented by
Correct Answer
Rules , Regulations , Procedures
Multiple Choice Multiple Answer
Question
Identify which of the given theories pertain to the category of content theories.
Correct Answer
Maslow's hierarchy theory , Alderfer's ERG needs theory , Fredrick Herzberg's two factor theory
Match The Following
Question
Correct Answer
Frederick Taylor
Scientific management
Hugo Munsteberg
Industrial accidents
Waller Dill Scot
Industrial psychology
Fred Luthans
Human relations
Multiple Choice Multiple Answer
Question
To change organizational culture successfully we need to:
Correct Answer
Find the most effective sub-culture and use it as an example , Practice what we preach , Include employees in the change process
True/False
Question
Norms are often more liberally defined.
Correct Answer
False
True/False
Question
The men on the shop floor are less vulnerable to stress as compared the members of the board of directors.
Correct Answer
False
Select The Blank
Question
A person who is in the habit of whispering something or the other to his neighbour while in a meeting is said to be an ________.
Correct Answer
Interrupter
Select The Blank
Question
________ communication is useful for flatter organizational structure.
Correct Answer
Lateral
True/False
Question
Once the team reaches the performing stage, the team members become familiar with each other.
Correct Answer
False
Multiple Choice Multiple Answer
Question
Rest periods are important because
Correct Answer
they help the worker to recover from fatigue , they provide an opportunity to talk about non-job activities , they are a break from a seemingly interminable activity
Multiple Choice Single Answer
Question
External adaptation and survival involves addressing the issue of:
Correct Answer
Mission and strategy
Multiple Choice Multiple Answer
Question
Features of Maslow's need hierarchy theory are:
Correct Answer
Theory of human motives , Classifies basic human needs in a hierarchy , Theory of human motivation
Multiple Choice Single Answer
Question
The passage of which act made the organized labour movement have an impact on management in America?
Correct Answer
Wagner Act in 1935
Multiple Choice Single Answer
Question
The attributes such as pulling together related ideas and offering a decision for the group to accept or reject, are related to which of the given task oriented roles?
Correct Answer
Summarizing
True/False
Question
The process theories in general lack explanatory power over the complexities of work motivation.
Correct Answer
False
Multiple Choice Multiple Answer
Question
Attitudes influence by
Correct Answer
Religion , Family , Educational background
Select The Blank
Question
The special meaning assigned to words is called ________.
Correct Answer
Semantics
Multiple Choice Single Answer
Question
Work capacity of an organism is reduced due to the fact that work causes waste products to-
Correct Answer
accumulate
Organizational Behaviour - 13
LIST OF ATTEMPTED QUESTIONS AND ANSWERS
True/False
Question
The super ego acts as a censor on the individual.
Correct Answer
True
Multiple Choice Single Answer
Question
Perceptual selection is based on
Correct Answer
Attention and Set
True/False
Question
Assessment of an employee’s performance depends on the perception of the person who evaluates
Correct Answer
True
True/False
Question
Size of the stimulus attracts attention
Correct Answer
True
Multiple Choice Single Answer
Question
Affiliation motives
Correct Answer
Acceptance by others
Multiple Choice Single Answer
Question
Rationalization
Correct Answer
Pseudo justification
True/False
Question
Aggression has nothing to do with emotional transference.
Correct Answer
False
Multiple Choice Single Answer
Question
Safety needs are taken (looked) as
Correct Answer
Future needs
Multiple Choice Single Answer
Question
Solitary confinement is known to rupture the human
Correct Answer
Psyche
True/False
Question
Theory Y people are very lazy.
Correct Answer
False
True/False
Question
Accomplishment of goal is influenced by an individual’s ability and role perception.
Correct Answer
True
Multiple Choice Single Answer
Question
The definition of work is very
Correct Answer General
Multiple Choice Single Answer
Question
Collegial Organization
Correct Answer
Provides manager’s role like partner and not leader
Multiple Choice Single Answer
Question
In alarm stage the resistance is
Correct Answer
Lowered
Multiple Choice Single Answer
Question
An atmosphere of objectivity and mutual trust can help reduce
Correct Answer
Distress
True/False
Question
Discouraging undesirable behaviour will enhance value to organizational culture.
Correct Answer
True
True/False
Question
The leadership process is a function of the leader , the follower and other situational variables
Correct Answer
True
True/False
Question
Democratic leaders take full authority and assume full responsibility
Correct Answer
False
Multiple Choice Single Answer
Question
Illumination experiments study the effect of changed
Correct Answer
Illumination at work
Select The Blank
Question
Perception involves five sub-processes, they are ________ registration, ________ , feedback and consequences
Correct Answer
stimulus, interpretation
Match The Following
Question
Correct Answer
Organizational
Behaviour
How Thorne
Experiments
Goal
Achievement
Division of
Labour
Meaningful
Relationship
Select The Blank
Question
The multinationals which come on the Indian scene enjoyed superior ________ in terms of money ________ as well as market network.
Correct Answer
resources, technology
Select The Blank
Question
Frederick W. ________ came up with “Scientific Management”, created the interest in the ________ and the supervisor.
Correct Answer
Taylor, worker
Select The Blank
Question
Reward & Punishment theory is same as ________ and ________ theory
Correct Answer
carrot, stick
Select The Blank
Question
Vroom ________ model fall under ________ theory
Correct Answer
expantancy, Process
Select The Blank
Question
Relationship between ________ and ________ need not always be direct
Correct Answer
morale, productivity
Select The Blank
Question
High levels of ________ taking, ________ and credibility characterize an entrepreneurial culture.
Correct Answer
risk, dynamism
Select The Blank
Question
Finding the most ________ sub ________ in the organization and using it as an example from which employee can learn.
Correct Answer
effective, culture
Select The Blank
Question
Competing style refers to ________ and uncooperative behaviours and represents a ________ approach to inter personal conflict
Correct Answer
assertive, win – lose
Select The Blank
Question
Many ________ changes bombard the modern organization and make change ________.
Correct Answer
external, inevitable
Select The Blank
Question
Planning is perhaps the most ________ phase in ________ of change.
Correct Answer
crucial, management
Multiple Choice Single Answer
Question
Minimum number of essentials to form group is
Correct Answer
Two
Multiple Choice Single Answer
Question
Several types of communication media are available for
Correct Answer
transmitting and receiving messages
True/False
Question
Upward communication is more prevalent than downward communication
Correct Answer
False
Match The Following
Question
Correct Answer
Problem solving teams
Cost problems
Self managed teams
Task rotation
Virtual team
Information technology
Forming stage
Initial stage
Norming stage
Norms established
Multiple Choice Multiple Answer
Question
Frederick W – Taylor developed
Correct Answer
Wage payment plans , Internal parity of wages , External parity of wages
Multiple Choice Multiple Answer
Question
Scientific management movement
Correct Answer
Frederick W. Taylor , Supervisory training , Financial incentives
Multiple Choice Multiple Answer
Question
Internal Set factors are
Correct Answer
Motivation and interest , Learning
Multiple Choice Multiple Answer
Question
Mismatch between personality and organization may lead to
Correct Answer
Low morale and job satisfaction , Confusion and chaos , Loss of interest by members in organization
Multiple Choice Multiple Answer
Question
Defence Mechanism
Correct Answer
Fantasy , Rationalization , Aggression
Multiple Choice Multiple Answer
Question
Music
Correct Answer
Effects on attitude , Improves morale , Increases production
Multiple Choice Multiple Answer
Question
Styles of leadership
Correct Answer
Autocratic , Democratic , Free rein
Multiple Choice Multiple Answer
Question
To identify problems for management change manager needs to ask
Correct Answer
What is problem , How to solve the problem , When to solve the problem
Multiple Choice Multiple Answer
Question
Communication can be
Correct Answer
vertical , horizontal , diagonal
Multiple Choice Multiple Answer
Question
Fight or flight mechanism
Correct Answer
Raised pulse , Rapid breathing , Dilated pupils
Multiple Choice Multiple Answer
Question
General adaptation syndrome
Correct Answer
Alarm reaction , Resistance reaction , State of exhaustion
Multiple Choice Multiple Answer
Question
Stress results in
Correct Answer
Physical deviations , Psychological deviations , Behavioural deviations
Organizational Behaviour - 12
LIST OF ATTEMPTED QUESTIONS AND ANSWERS
Multiple Choice Multiple Answer
Question
What are the categories of stress as stated by Dr.Pestonji?
Correct Answer
Distress , Eustress , Hypo stress
Select The Blank
Question
The multinationals which come on the Indian scene enjoy superior resources in terms of________technology as well as market network.
Correct Answer
money
True/False
Question
Usually, the subordinates prefer the democratic leader.
Correct Answer
True
Multiple Choice Single Answer
Question
Which theory assumes that the manager's role is to coerce and control employees?
Correct Answer
Theory X
True/False
Question
Employees and organization can prosper if they help each other.
Correct Answer
True
True/False
Question
The purpose should be expressed only after the communication process is completed.
Correct Answer False
Multiple Choice Multiple Answer
Question
Commanlities and differences suggest in certain respects, every person is like
Correct Answer
All other people , Some other people , No other person
Multiple Choice Multiple Answer
Question
Basic Organizational Behaviour concepts take into consideration
Correct Answer
Nature of people , Nature of technology , Nature of organization
Select The Blank
Question
The relationship in which one person influences others to work together willingly on related tasks is known as ________.
Correct Answer
Leadership
Multiple Choice Single Answer
Question
In Organizational Behaviour, 'caused behaviour' means
Correct Answer
By his own behaviour, a manager can affect how an employee behaves.
Multiple Choice Multiple Answer
Question
According to Frend the human mind is composed of
Correct Answer
Preconscious mind , Conscious mind , Unconscious mind
Multiple Choice Multiple Answer
Question
The cost of tensions and worries created by wrong kind of personalities are enormous in terms of.
Correct Answer
Employee-employer relation. , Supervisor-subordinate relation. , Peers relations.
Multiple Choice Single Answer
Question
"The difference between organizational behaviour and human relations is that of between a pathologist and a physician." Who said this?
Correct Answer
Keith Davis
Multiple Choice Single Answer
Question
In Bank wiring room studies were carried out by:
Correct Answer
an observer and an interviewer
Multiple Choice Multiple Answer
Question
Identify the process influence personality development.
Correct Answer
Socialization process , Identification process
Multiple Choice Single Answer
Question
Multiple Choice Single Response
Correct Answer
Leader
Multiple Choice Single Answer
Question
What is the other name for vertical job loading?
Correct Answer
Job enrichment
Multiple Choice Single Answer
Question
It can be inferred from Hawthorne studies that in determining productivity a vital role was played by:
Correct Answer
Quality of supervision
Multiple Choice Single Answer
Question
The stage which relates to development of decision making abilities, interpersonal and technical competencies is known as :
Correct Answer
Storming
True/False
Question
Productivity can be high inspite of morale being low because of the rigid management control system.
Correct Answer
True
Multiple Choice Multiple Answer
Question
Organizational objectives can be achieved by
Correct Answer
Group work , Division of labour , Hierarchy of authority
Select The Blank
Question
According to Peter F.Drucker, the basic and scarcest resource of any business enterprise is ________.
Correct Answer
Business leaders
Select The Blank
Question
Manager's role changed from that of a leader to that of partner in a ________ type of organization.
Correct Answer
Collegial
Select The Blank
Question
The medium through which the message travels is known as ________.
Correct Answer
Channel
Multiple Choice Single Answer
Question
A communication media is said to rich when which of the given parameters are satisfied?
Correct Answer
It facilitates rapid feedback
Multiple Choice Multiple Answer
Question
Ego controls
Correct Answer
The gateway of actions , Select the feature of environment , Decides what instincts will be satisfied.
Multiple Choice Multiple Answer
Question
Select the needs which are discussed by the need hierarch theory.
Correct Answer
Physiological needs , Security needs , Self realization needs
Multiple Choice Multiple Answer
Question
The major contributors to the development of Organizational Behaviour are:
Correct Answer
Industrial psychology , Scientific management movement , Human relations movement
Multiple Choice Multiple Answer
Question
Select the organizational stressors which are intrinsic to the job.
Correct Answer
Boredom , Time pressures and deadlines , Exorbitant work demands
Select The Blank
Question
The hypo stress is often experienced by ________ people.
Correct Answer
Retired
Select The Blank
Question
The discipline of Organizational________tries to synchronize internal organizational environment with external social environment.
Correct Answer
Behaviour
Match The Following
Question
Correct Answer
Kurt Lewin
Father of group dynamics
Katz and Kahn
Advocated varied meanings of leadership
Keith Davis
Defined leadership as human factor that binds people together
Ronald Lippitt and Ralph K.
Series of pioneering leadership studies
Multiple Choice Multiple Answer
Question
Major determinants of personality
Correct Answer
Biological , Situation
True/False
Question
All parts of the organizational system are independent.
Correct Answer
False
True/False
Question
The Porter-Lawler model states that effort necessarily leads to performance and satisfaction.
Correct Answer
False
Multiple Choice Multiple Answer
Question
Organizational socialization includes
Correct Answer
Developing competencies , Developing organizational values , Developing social and working relationship
Select The Blank
Question
When an autocratic leader chooses to give rewards to his employees, then his style becomes ________-autocratic style.
Correct Answer
Benevolent
Multiple Choice Multiple Answer
Question
Cultural diversity brings with it concerns like
Correct Answer
Intra organizational conflicts , Communication difficulties , Intra organizational Turnovers
Multiple Choice Multiple Answer
Question
The four different models of organizational behaviour denote:
Correct Answer
The responses of the employees to the various orientations of the managers , The general behavioural climate prevailing in the manager-employee relationship , The evolution of the thinking and behaviour of the management and the managers alike
Select The Blank
Question
The ________ job loading is also known as job enlargement.
Correct Answer
Horizontal
True/False
Question
Promotion is recognition of one's capabilities to shoulder higher responsibilities.
Correct Answer
True
Match The Following
Question
Correct Answer
Wagner Act
Labour movement
Scientific Management movement
Wage payment plans
Hawthorne Experiments
Human relations
Hugo Munsteberg
Psychology and industrial efficiency
True/False
Question
Organisations are defined as group of people, who come together to achieve uncommon objectives.
Correct Answer
False
Multiple Choice Single Answer
Question
Hawthorne studies point out that:
Correct Answer
The need for recognition and security exert greater impact on productivity than the physical working conditions.
True/False
Question
The research has shown that even the minor or trivial occurrences in life can create stress.
Correct Answer
True
Multiple Choice Multiple Answer
Question
The features of the relationship oriented role called gate keeping are :
Correct Answer
Helping to keep communication channels open , Facilitatign the participation of others , Suggesting procedures that permit sharing remarks
Multiple Choice Single Answer
Question
Multiple Choice Single Response
Correct Answer
Authoritarian
Match The Following
Question
Correct Answer
Theory X
Autocratic organization
Paternalistic attitude
Custodial organization
Participation
Supportive organization
Scientific and professional employees
Collegial organization
Multiple Choice Single Answer
Question
Organization with a strong culture has
Correct Answer
Practices that include employee participation
Select The Blank
Question
In older days employees were referred to as ________
Correct Answer
Hands
True/False
Question
Any change occurring in our life is a reason to get stressed.
Correct Answer
True
Select The Blank
Question
Individual initiative, flexibility and freedom are encouraged in________culture.
Correct Answer
entrepreneurial
Select The Blank
Question
As per the fundamental concepts of Organizationl Behaviour ________ states that every person in an organization should be respected.
Correct Answer
Human dignity
Select The Blank
Question
Job ________ is an individual phenomenon.
Correct Answer
Satisfaction
True/False
Question
Morale represents the integration of an individual with the team and ignores the organization itself.
Correct Answer
False
Multiple Choice Multiple Answer
Question
Sources of organizational commitments are
Correct Answer
Opportunities for advancement , Working condition , Relationships at work place
Multiple Choice Single Answer
Question
Internal integration involves addressing the issue of:
Correct Answer
Determining rules related to power and status
Multiple Choice Multiple Answer
Question
Factors important for creating a favourable work environment are
Correct Answer
playing of soft music , adequate illumination , a soothing colour scheme
Multiple Choice Single Answer
Question
By derivation personality mean
Correct Answer
An individual only appears to be
Select The Blank
Question
The style of the manager with a 1,1 combination on the managerial grid is sometimes called ________ style.
Correct Answer
Impoverished
Multiple Choice Single Answer
Question
Parity of wages' was advocated by:
Correct Answer
Frederick W Taylor
Multiple Choice Single Answer
Question
It is said that a manager should be so skillful that he should be able to develop and motivate even an inefficient employee. This expectation is said to come from which concept?
Correct Answer
Pygmalion
Multiple Choice Single Answer
Question
All the unique traits and patterns of adjustment of the individual is known as
Correct Answer
Personality
Multiple Choice Multiple Answer
Question
Identify the situations which reflect upward communication.
Correct Answer
Performance reports of workers, to be reviewed by the supervisor , Suggestion boxes kept in the worker's canteen , Employee attitude surveys
Multiple Choice Multiple Answer
Question
An aroused attitude consist of
Correct Answer
Affective reaction , Cognition , Action tendency
Multiple Choice Single Answer
Question
Modern psychology personality mean
Correct Answer
The dynamic organization with in the individual of those psycho-physical systems that determine his unique adjustment to his environment.
Select The Blank
Question
Differences in cultural contexts may pose a hurdle to ________ communication in organizations.
Correct Answer
Interpersonal
Multiple Choice Multiple Answer
Question
Work attitudes can be reflected in an organization through
Correct Answer
Challenge of job , Job satisfaction , Organizational commitment
Multiple Choice Multiple Answer
Question
The levels at which studies of Organizational Behaviour have been carried out rotate to
Correct Answer
Individual , Small group , Inter-group
Multiple Choice Multiple Answer
Question
Behavioural scientists are focusing their attention on
Correct Answer
Organizational adaptability , Relationship of organizational structure to human behaviour , Decision making
Select The Blank
Question
________ are the rules of pattern and behaviour that are expected from all team members.
Correct Answer
Norms
Multiple Choice Multiple Answer
Question
Characteristics of entrepreneurial culture are
Correct Answer
Taking risks , Dynamism , Creativity
Multiple Choice Single Answer
Question
Personality is the organization of
Correct Answer
An individual’s “personal pattern of tendencies”.
Multiple Choice Multiple Answer
Question
Attitude is
Correct Answer
Tendency to react positively , Tendency to react negatively , Tendency to react in a certain way
True/False
Question
The challenge relating to management of change can be met only with effective leadership.
Correct Answer
True
Multiple Choice Single Answer
Question
A manager can take corrective action in time if he is able to understand which of the given indicators?
Correct Answer
Morale
Multiple Choice Multiple Answer
Question
The blue print of human behaviour at work is represented by
Correct Answer
Rules , Regulations , Procedures
Multiple Choice Multiple Answer
Question
Identify which of the given theories pertain to the category of content theories.
Correct Answer
Maslow's hierarchy theory , Alderfer's ERG needs theory , Fredrick Herzberg's two factor theory
Match The Following
Question
Correct Answer
Frederick Taylor
Scientific management
Hugo Munsteberg
Industrial accidents
Waller Dill Scot
Industrial psychology
Fred Luthans
Human relations
Multiple Choice Multiple Answer
Question
To change organizational culture successfully we need to:
Correct Answer
Find the most effective sub-culture and use it as an example , Practice what we preach , Include employees in the change process
True/False
Question
Norms are often more liberally defined.
Correct Answer
False
True/False
Question
The men on the shop floor are less vulnerable to stress as compared the members of the board of directors.
Correct Answer
False
Select The Blank
Question
A person who is in the habit of whispering something or the other to his neighbour while in a meeting is said to be an ________.
Correct Answer
Interrupter
Select The Blank
Question
________ communication is useful for flatter organizational structure.
Correct Answer
Lateral
True/False
Question
Once the team reaches the performing stage, the team members become familiar with each other.
Correct Answer
False
Multiple Choice Multiple Answer
Question
Rest periods are important because
Correct Answer
they help the worker to recover from fatigue , they provide an opportunity to talk about non-job activities , they are a break from a seemingly interminable activity
Multiple Choice Single Answer
Question
External adaptation and survival involves addressing the issue of:
Correct Answer
Mission and strategy
Multiple Choice Multiple Answer
Question
Features of Maslow's need hierarchy theory are:
Correct Answer
Theory of human motives , Classifies basic human needs in a hierarchy , Theory of human motivation
Multiple Choice Single Answer
Question
The passage of which act made the organized labour movement have an impact on management in America?
Correct Answer
Wagner Act in 1935
Multiple Choice Single Answer
Question
The attributes such as pulling together related ideas and offering a decision for the group to accept or reject, are related to which of the given task oriented roles?
Correct Answer
Summarizing
True/False
Question
The process theories in general lack explanatory power over the complexities of work motivation.
Correct Answer
False
Multiple Choice Multiple Answer
Question
Attitudes influence by
Correct Answer
Religion , Family , Educational background
Select The Blank
Question
The special meaning assigned to words is called ________.
Correct Answer
Semantics
Multiple Choice Single Answer
Question
Work capacity of an organism is reduced due to the fact that work causes waste products to-
Correct Answer
accumulate
Organizational Behaviour - 13
LIST OF ATTEMPTED QUESTIONS AND ANSWERS
True/False
Question
The super ego acts as a censor on the individual.
Correct Answer
True
Multiple Choice Single Answer
Question
Perceptual selection is based on
Correct Answer
Attention and Set
True/False
Question
Assessment of an employee’s performance depends on the perception of the person who evaluates
Correct Answer
True
True/False
Question
Size of the stimulus attracts attention
Correct Answer
True
Multiple Choice Single Answer
Question
Affiliation motives
Correct Answer
Acceptance by others
Multiple Choice Single Answer
Question
Rationalization
Correct Answer
Pseudo justification
True/False
Question
Aggression has nothing to do with emotional transference.
Correct Answer
False
Multiple Choice Single Answer
Question
Safety needs are taken (looked) as
Correct Answer
Future needs
Multiple Choice Single Answer
Question
Solitary confinement is known to rupture the human
Correct Answer
Psyche
True/False
Question
Theory Y people are very lazy.
Correct Answer
False
True/False
Question
Accomplishment of goal is influenced by an individual’s ability and role perception.
Correct Answer
True
Multiple Choice Single Answer
Question
The definition of work is very
Correct Answer General
Multiple Choice Single Answer
Question
Collegial Organization
Correct Answer
Provides manager’s role like partner and not leader
Multiple Choice Single Answer
Question
In alarm stage the resistance is
Correct Answer
Lowered
Multiple Choice Single Answer
Question
An atmosphere of objectivity and mutual trust can help reduce
Correct Answer
Distress
True/False
Question
Discouraging undesirable behaviour will enhance value to organizational culture.
Correct Answer
True
True/False
Question
The leadership process is a function of the leader , the follower and other situational variables
Correct Answer
True
True/False
Question
Democratic leaders take full authority and assume full responsibility
Correct Answer
False
Multiple Choice Single Answer
Question
Illumination experiments study the effect of changed
Correct Answer
Illumination at work
Select The Blank
Question
Perception involves five sub-processes, they are ________ registration, ________ , feedback and consequences
Correct Answer
stimulus, interpretation
Match The Following
Question
Correct Answer
Organizational
Behaviour
How Thorne
Experiments
Goal
Achievement
Division of
Labour
Meaningful
Relationship
Select The Blank
Question
The multinationals which come on the Indian scene enjoyed superior ________ in terms of money ________ as well as market network.
Correct Answer
resources, technology
Select The Blank
Question
Frederick W. ________ came up with “Scientific Management”, created the interest in the ________ and the supervisor.
Correct Answer
Taylor, worker
Select The Blank
Question
Reward & Punishment theory is same as ________ and ________ theory
Correct Answer
carrot, stick
Select The Blank
Question
Vroom ________ model fall under ________ theory
Correct Answer
expantancy, Process
Select The Blank
Question
Relationship between ________ and ________ need not always be direct
Correct Answer
morale, productivity
Select The Blank
Question
High levels of ________ taking, ________ and credibility characterize an entrepreneurial culture.
Correct Answer
risk, dynamism
Select The Blank
Question
Finding the most ________ sub ________ in the organization and using it as an example from which employee can learn.
Correct Answer
effective, culture
Select The Blank
Question
Competing style refers to ________ and uncooperative behaviours and represents a ________ approach to inter personal conflict
Correct Answer
assertive, win – lose
Select The Blank
Question
Many ________ changes bombard the modern organization and make change ________.
Correct Answer
external, inevitable
Select The Blank
Question
Planning is perhaps the most ________ phase in ________ of change.
Correct Answer
crucial, management
Multiple Choice Single Answer
Question
Minimum number of essentials to form group is
Correct Answer
Two
Multiple Choice Single Answer
Question
Several types of communication media are available for
Correct Answer
transmitting and receiving messages
True/False
Question
Upward communication is more prevalent than downward communication
Correct Answer
False
Match The Following
Question
Correct Answer
Problem solving teams
Cost problems
Self managed teams
Task rotation
Virtual team
Information technology
Forming stage
Initial stage
Norming stage
Norms established
Multiple Choice Multiple Answer
Question
Frederick W – Taylor developed
Correct Answer
Wage payment plans , Internal parity of wages , External parity of wages
Multiple Choice Multiple Answer
Question
Scientific management movement
Correct Answer
Frederick W. Taylor , Supervisory training , Financial incentives
Multiple Choice Multiple Answer
Question
Internal Set factors are
Correct Answer
Motivation and interest , Learning
Multiple Choice Multiple Answer
Question
Mismatch between personality and organization may lead to
Correct Answer
Low morale and job satisfaction , Confusion and chaos , Loss of interest by members in organization
Multiple Choice Multiple Answer
Question
Defence Mechanism
Correct Answer
Fantasy , Rationalization , Aggression
Multiple Choice Multiple Answer
Question
Music
Correct Answer
Effects on attitude , Improves morale , Increases production
Multiple Choice Multiple Answer
Question
Styles of leadership
Correct Answer
Autocratic , Democratic , Free rein
Multiple Choice Multiple Answer
Question
To identify problems for management change manager needs to ask
Correct Answer
What is problem , How to solve the problem , When to solve the problem
Multiple Choice Multiple Answer
Question
Communication can be
Correct Answer
vertical , horizontal , diagonal
Multiple Choice Multiple Answer
Question
Fight or flight mechanism
Correct Answer
Raised pulse , Rapid breathing , Dilated pupils
Multiple Choice Multiple Answer
Question
General adaptation syndrome
Correct Answer
Alarm reaction , Resistance reaction , State of exhaustion
Multiple Choice Multiple Answer
Question
Stress results in
Correct Answer
Physical deviations , Psychological deviations , Behavioural deviations
Organizational Behaviour - 12
LIST OF ATTEMPTED QUESTIONS AND ANSWERS
Multiple Choice Multiple Answer
Question
What are the categories of stress as stated by Dr.Pestonji?
Correct Answer
Distress , Eustress , Hypo stress
Select The Blank
Question
The multinationals which come on the Indian scene enjoy superior resources in terms of________technology as well as market network.
Correct Answer
money
True/False
Question
Usually, the subordinates prefer the democratic leader.
Correct Answer
True
Multiple Choice Single Answer
Question
Which theory assumes that the manager's role is to coerce and control employees?
Correct Answer
Theory X
True/False
Question
Employees and organization can prosper if they help each other.
Correct Answer
True
True/False
Question
The purpose should be expressed only after the communication process is completed.
Correct Answer False
Multiple Choice Multiple Answer
Question
Commanlities and differences suggest in certain respects, every person is like
Correct Answer
All other people , Some other people , No other person
Multiple Choice Multiple Answer
Question
Basic Organizational Behaviour concepts take into consideration
Correct Answer
Nature of people , Nature of technology , Nature of organization
Select The Blank
Question
The relationship in which one person influences others to work together willingly on related tasks is known as ________.
Correct Answer
Leadership
Multiple Choice Single Answer
Question
In Organizational Behaviour, 'caused behaviour' means
Correct Answer
By his own behaviour, a manager can affect how an employee behaves.
Multiple Choice Multiple Answer
Question
According to Frend the human mind is composed of
Correct Answer
Preconscious mind , Conscious mind , Unconscious mind
Multiple Choice Multiple Answer
Question
The cost of tensions and worries created by wrong kind of personalities are enormous in terms of.
Correct Answer
Employee-employer relation. , Supervisor-subordinate relation. , Peers relations.
Multiple Choice Single Answer
Question
"The difference between organizational behaviour and human relations is that of between a pathologist and a physician." Who said this?
Correct Answer
Keith Davis
Multiple Choice Single Answer
Question
In Bank wiring room studies were carried out by:
Correct Answer
an observer and an interviewer
Multiple Choice Multiple Answer
Question
Identify the process influence personality development.
Correct Answer
Socialization process , Identification process
Multiple Choice Single Answer
Question
Multiple Choice Single Response
Correct Answer
Leader
Multiple Choice Single Answer
Question
What is the other name for vertical job loading?
Correct Answer
Job enrichment
Multiple Choice Single Answer
Question
It can be inferred from Hawthorne studies that in determining productivity a vital role was played by:
Correct Answer
Quality of supervision
Multiple Choice Single Answer
Question
The stage which relates to development of decision making abilities, interpersonal and technical competencies is known as :
Correct Answer
Storming
True/False
Question
Productivity can be high inspite of morale being low because of the rigid management control system.
Correct Answer
True
Multiple Choice Multiple Answer
Question
Organizational objectives can be achieved by
Correct Answer
Group work , Division of labour , Hierarchy of authority
Select The Blank
Question
According to Peter F.Drucker, the basic and scarcest resource of any business enterprise is ________.
Correct Answer
Business leaders
Select The Blank
Question
Manager's role changed from that of a leader to that of partner in a ________ type of organization.
Correct Answer
Collegial
Select The Blank
Question
The medium through which the message travels is known as ________.
Correct Answer
Channel
Multiple Choice Single Answer
Question
A communication media is said to rich when which of the given parameters are satisfied?
Correct Answer
It facilitates rapid feedback
Multiple Choice Multiple Answer
Question
Ego controls
Correct Answer
The gateway of actions , Select the feature of environment , Decides what instincts will be satisfied.
Multiple Choice Multiple Answer
Question
Select the needs which are discussed by the need hierarch theory.
Correct Answer
Physiological needs , Security needs , Self realization needs
Multiple Choice Multiple Answer
Question
The major contributors to the development of Organizational Behaviour are:
Correct Answer
Industrial psychology , Scientific management movement , Human relations movement
Multiple Choice Multiple Answer
Question
Select the organizational stressors which are intrinsic to the job.
Correct Answer
Boredom , Time pressures and deadlines , Exorbitant work demands
Select The Blank
Question
The hypo stress is often experienced by ________ people.
Correct Answer
Retired
Select The Blank
Question
The discipline of Organizational________tries to synchronize internal organizational environment with external social environment.
Correct Answer
Behaviour
Match The Following
Question
Correct Answer
Kurt Lewin
Father of group dynamics
Katz and Kahn
Advocated varied meanings of leadership
Keith Davis
Defined leadership as human factor that binds people together
Ronald Lippitt and Ralph K.
Series of pioneering leadership studies
Multiple Choice Multiple Answer
Question
Major determinants of personality
Correct Answer
Biological , Situation
True/False
Question
All parts of the organizational system are independent.
Correct Answer
False
True/False
Question
The Porter-Lawler model states that effort necessarily leads to performance and satisfaction.
Correct Answer
False
Multiple Choice Multiple Answer
Question
Organizational socialization includes
Correct Answer
Developing competencies , Developing organizational values , Developing social and working relationship
Select The Blank
Question
When an autocratic leader chooses to give rewards to his employees, then his style becomes ________-autocratic style.
Correct Answer
Benevolent
Multiple Choice Multiple Answer
Question
Cultural diversity brings with it concerns like
Correct Answer
Intra organizational conflicts , Communication difficulties , Intra organizational Turnovers
Multiple Choice Multiple Answer
Question
The four different models of organizational behaviour denote:
Correct Answer
The responses of the employees to the various orientations of the managers , The general behavioural climate prevailing in the manager-employee relationship , The evolution of the thinking and behaviour of the management and the managers alike
Select The Blank
Question
The ________ job loading is also known as job enlargement.
Correct Answer
Horizontal
True/False
Question
Promotion is recognition of one's capabilities to shoulder higher responsibilities.
Correct Answer
True
Match The Following
Question
Correct Answer
Wagner Act
Labour movement
Scientific Management movement
Wage payment plans
Hawthorne Experiments
Human relations
Hugo Munsteberg
Psychology and industrial efficiency
True/False
Question
Organisations are defined as group of people, who come together to achieve uncommon objectives.
Correct Answer
False
Multiple Choice Single Answer
Question
Hawthorne studies point out that:
Correct Answer
The need for recognition and security exert greater impact on productivity than the physical working conditions.
True/False
Question
The research has shown that even the minor or trivial occurrences in life can create stress.
Correct Answer
True
Multiple Choice Multiple Answer
Question
The features of the relationship oriented role called gate keeping are :
Correct Answer
Helping to keep communication channels open , Facilitatign the participation of others , Suggesting procedures that permit sharing remarks
Multiple Choice Single Answer
Question
Multiple Choice Single Response
Correct Answer
Authoritarian
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