Business Communication - 12

Business Communication - 12



Multiple Choice Single Answer
Question The most effective way of communication
Correct Answer Written


Multiple Choice Single Answer
Question It can be used as legal record which may be used in the court of law
Correct Answer Written communication

Multiple Choice Single Answer
Question Barrier for written communication can be
Correct Answer Language


Multiple Choice Single Answer
Question These are permanent records for business
Correct Answer Business letters

Multiple Choice Single Answer
Question It is very useful in collecting dues from customers
Correct Answer Business letters

Multiple Choice Single Answer
Question This number can be used in further correspondence for ready reference.
Correct Answer Outward

Multiple Choice Multiple Answer
Question The Head address includes
Correct Answer Tel no. , Name of organization



Match The Following
Question-Correct Answer

Subject Objective -of letter Objective

Salutation- greeting Post Script
Post Scriptum -Post Scriptum

Memorandum -Memo

Proposals- Invited
Match The Following
Question -Correct Answer
Letter -Written

Record- Kept
Notice -Issued

Written Communication -One way process

Website- World Wide Web
Multiple Choice Single Answer
Question Communication is an art of
Correct Answer Imparting information



Multiple Choice Single Answer
Question Various body movements supplement it
Correct Answer Talking



Multiple Choice Multiple Answer
Question The different kinds of formal communications are
Correct Answer Downwarda , Upward , Horizontal



Multiple Choice Multiple Answer
Question Some of the functions of informal communication are
Correct Answer Supplementing , Contradicting , Confirming,


Multiple Choice Single Answer
Question When we cross our legs or fold our arms across our chest while we talk, would indicate that
Correct Answer Closing off communication



Multiple Choice Multiple Answer
Question A head bent low depending on situation would mean
Correct Answer Modesty , Politeness , Diffidence

Multiple Choice Single Answer
Question If a group decision is required in a meeting then the conclusion will be
Correct Answer Group vote



Multiple Choice Multiple Answer
Question A person without vision sees
Correct Answer what is immediate , what is convenient



True/False
Question The successful person is one who knows how to get what he wants
Correct Answer False

True/False
Question Delegation is the special ability to recognize your won special ability and limitations
Correct Answer False



Multiple Choice Multiple Answer
Question Some of the strategies to prevent stress from becoming distress are
Correct Answer Develop proper perspective , Work in areas of strength , Avoid rat race

True/False
Question Everybody experiences stress sometime or the other
Correct Answer True



True/False
Question All types of people react similarly to stress
Correct Answer False

True/False
Question In the alarm stage your body repairs any damage caused by stress
Correct Answer False

True/False
Question In the resistance stage your body prepares for the stressor and prepares to fight or flight
Correct Answer False



True/False
Question Stress most often results from the way you think about the things you are doing and that are happening to you
Correct Answer True



Multiple Choice Single Answer
Question This always makes communication harder not easier
Correct Answer Getting angry

Multiple Choice Multiple Answer
Question A person tend to break another persons trust when
Correct Answer The person is inconsistent , When his words and actions do not match , When he loses credibility

Multiple Choice Multiple Answer
Question The beginning of the presentation would contain
Correct Answer Introductory remarks , Reason for presentation



Multiple Choice Single Answer
Question Agreement
Correct Answer All of above



True/False
Question The speaker need not explain the visual aid to the audience
Correct Answer False



Multiple Choice Multiple Answer
Question Communication is the art of transmitting
Correct Answer Information , Ideas , Attitudes



Multiple Choice Single Answer
Question Receiver
Correct Answer Person who notices and interprets the message

Multiple Choice Single Answer
Question Public relation is maintained within the organization by printing
Correct Answer House journals


Multiple Choice Single Answer
Question Outward Number
Correct Answer Options b and c



Multiple Choice Single Answer
Question Subject
Correct Answer This conveys the objectives of the letter at a glance

Multiple Choice Multiple Answer
Question The language used in the minutes should not be
Correct Answer In abbreviation , Technical

Select The Blank
Question Now a days ________ is always a ________ process involving transmission and reaction
Correct Answer communication, two way



Select The Blank
Question Another advantage of ________ communication is the control it gives the ________.
Correct Answer face-to-face, speaker


Select The Blank
Question ________ listener pays attention not only to the ________ meaning of the words but tries to probe the feeling and emotions of the speaker.
Correct Answer Emphatic, surface


Select The Blank
Question ________ is the index of the ________
Correct Answer Face, heart


Select The Blank
Question By invited it means that the awarding ________ announces to interested parties that it will make an award and it is soliciting ________.
Correct Answer organization, proposal



Select The Blank
Question A ________ should dare to do what he has decided to do and do it with ________ and pride
Correct Answer manager, confidence



Select The Blank
Question You cannot ________ your dream and keep all your ________ open
Correct Answer pursue, options



Select The Blank
Question When you work in ________ of time, it builds momentum and you are able to accomplish more work in a ________ period of time.
Correct Answer blocks, shorter


Select The Blank
Question In a relationship it is better to build bridges of ________ and not higher barriers of ________.
Correct Answer understanding, misunderstanding



Select The Blank
Question The ________ of a person to achieve his goals and to carry out his vision is largely ________ on the people around him.
Correct Answer ability, dependent


True/False
Question Rivalry is one of the major reasons that discourage horizontal communication
Correct Answer True

Business Communication - 11
LIST OF ATTEMPTED QUESTIONS AND ANSWERS



Multiple Choice Single Answer
Question
Written communication is a
Correct Answer
Non-Direct Communication



Multiple Choice Single Answer
Question
The most effective way of communication
Correct Answer
Written


Multiple Choice Single Answer
Question
It can be used as legal record which may be used in the court of law
Correct Answer
Written communication


Multiple Choice Single Answer
Question
Barrier for written communication can be
Correct Answer
Language



Multiple Choice Single Answer
Question
These are permanent records for business
Correct Answer
Business letters


Multiple Choice Single Answer
Question
It is very useful in collecting dues from customers
Correct Answer
Business letters


Multiple Choice Single Answer
Question
This number can be used in further correspondence for ready reference.
Correct Answer
Outward


Multiple Choice Single Answer
Question
This consists of the name and address of the person to whom the letter is being sent.
Correct Answer
Inside address


Multiple Choice Single Answer
Question
Objectives of the letter can be known in one glance by reading the
Correct Answer
Subject

Multiple Choice Single Answer
Question
Modern psychology personality mean
Correct Answer
The dynamic organization with in the individual of those psycho-physical systems that determine his unique adjustment to his environment.

Multiple Choice Single Answer
Question
Accommodating style may prove useful when
Correct Answer
Main training harmony and avoiding disruption is important in the situation




Match The Following

Question
Correct Answer

Compromising style refers to behaviours
At an intermediate level of cooperativeness


Compromise achieves moderate but only
Partial satisfaction for each party

Avoiding refers to
Unassertive and uncooperative behaviour

Person uses avoiding style
To stay away from conflict

A negotiation situation is one in which the individuals are
Committed to peaceful means of resolving their dispute..

Match The Following
Question
Correct Answer

Conflict
Disagreement

Incompatible
Goals

Intra personal
Within an individuals

Inter personal
Between individuals

Intra group
Among members

True/ False

Question
Individual resistance to change reflects personality traits of employees.
Correct Answer
True
Your Answer
False

True/False
Question
In change process employee participation should be avoided.
Correct Answer
False



Multiple Choice Single Answer
Question
In the counter shock phase the defensive mechanism become
Correct Answer
Active

Multiple Choice Single Answer
Question
Stress is non specific response of the body to
Correct Answer
Stimulations



True/False
Question
The Key to deal with hyperstress his in good planning
Correct Answer
True

True/False
Question
A strange culture is better able to learn from it’s past.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Autocratic leader centralizes power
Correct Answer
In theme



Multiple Choice Single Answer
Question
It is important for a manager to study the human behaviours within the context of an
Correct Answer
Organization



True/False
Question
Leadership is one form of clominaxe in which the followers more or less willingly accept direction and control by anther person
Correct Answer True




Multiple Choice Single Answer
Question
Hawthorne studies points out the need for
Correct Answer
Recognition



Select The Blank
Question
Perception includes all those ________ by which an ________ receives information about his environment
Correct Answer
processes, individual



Select The Blank
Question
Employee’s initial ________ to the organization is determined largely by their individual ________
Correct Answer
commitment, characteristic


Select The Blank
Question
Every organization is a ________ system because its members come from the ________.
Correct Answer
social, society


Select The Blank
Question
Hygiene factors are ________ for ________
Correct Answer
necessary, Performance




Select The Blank
Question
________ are forced to introduce change in response to ________ pressure.
Correct Answer
Organizations, environmental



Select The Blank
Question
People fear ________ unemployment, reduced work hour, demotion, reduced change and reduced incentives and ________ change.
Correct Answer
technological, resist


Multiple Choice Single Answer
Question
Group members should have a
Correct Answer
Common objective



True/False
Question
Morale is static phenomenon
Correct Answer
False



True/False
Question
Good HR practices can enhance morale in the organization
Correct Answer
True


Multiple Choice Single Answer
Question
Task oriented roles include
Correct Answer
Seeking information or opinions


Select The Blank
Question
Cross- functional teams bring together the ________ and skills of people from ________ work areas.
Correct Answer
knowledge, various


True/False
Question
The same message received when you are angry or depressed is often interpreted differently when you are happy
Correct Answer
True



Multiple Choice Multiple Answer
Question
Organizational objectives can be achieved by
Correct Answer
Group work , Division of labour , Hierarchy of authority

Multiple Choice Multiple Answer
Question
OB applies
Correct Answer
Psychological Knowledge gained about individuals and groups , Sociological knowledge in studying the effect of structure on individual behavior


Multiple Choice Multiple Answer
Question
In spite of many similarities, every person has
Correct Answer
Different perception , Different quality of intelligence , Different ways of behavior



Multiple Choice Multiple Answer
Question
Small Rest Pauses
Correct Answer
Refreshes a person psychologically , Refreshes a person physiologically , Increases output



Multiple Choice Multiple Answer
Question
Theories of leadership
Correct Answer
Trait theory , Fiedler’s theory , Life cycle theory

Multiple Choice Multiple Answer
Question
For every change there are
Correct Answer
Certain forces (some in favour of the change ) , Certain forces against the change , People who makes changes



Multiple Choice Multiple Answer
Question
Manager need to identify the discrepancies while deciding need for change
Correct Answer
What is , What should be , Who and how to be done


Multiple Choice Multiple Answer
Question
Factors forming culture of an organization
Correct Answer
Organizational rituals and ceremonies , Norms that are shared by the teams , Language commonly used by employees


Multiple Choice Multiple Answer
Question
Communication can be
Correct Answer
vertical , horizontal , diagonal


Select The Blank
Question
________ communication refers to communication between managers and workers located in ________ functional divisions
Correct Answer
Diagonal, different



Multiple Choice Multiple Answer
Question
Some behavioural symptoms of stress are
Correct Answer
High blood pressure , Bowel irritation , Back ache

Multiple Choice Multiple Answer
Question
Alarm reaction
Correct Answer
Initial , Shock phase , Resistance is lowered


Business Communication - 10
LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Multiple Choice Multiple Answer
Question
What is B2C?
Correct Answer
Business to consumer , It is an internet domain , It is useful for products and services when shopper's aim is convenience and buyer's aim need information about product features and prices

Select The Blank
Question
In the body of the message________ paragraph attracts the attention of the reader.
Correct Answer
Opening



Multiple Choice Multiple Answer
Question
Objectives of Communication are
Correct Answer
Information , Motivation , Education



Multiple Choice Single Answer
Question
It is the most important part of any letter
Correct Answer
Body


Multiple Choice Single Answer
Question
The most effective way of communication
Correct Answer
Written


True/False
Question
Snap reaction is a type of physical barrier
Correct Answer
False




Multiple Choice Multiple Answer
Question
Treat everyone as important and
Correct Answer
Do not underestimate them , Understand them

Multiple Choice Single Answer
Question
It can be used as legal record which may be used in the court of law
Correct Answer
Written communication


True/False
Question
House journals are a type of oral communication.
Correct Answer
False


True/False
Question
Poor eyes limit your deeds.
Correct Answer
False


Match The Following

Question
Correct Answer

Inward address
Receivers address

Head Address
Senders Address

Written Communication
Non- Direct communication

Business letter
legal evidence

Outward Number
Further reference







True/False
Question
Memorandums cannot be structured in email system.
Correct Answer
False

True/False
Question
Visual aids are used to emphasize the most vital points of the presentation
Correct Answer
True



Select The Blank
Question
________ is an example of psychological noise
Correct Answer
Egotism


True/False
Question
Management can function smoothly without Communication
Correct Answer
False



True/False
Question
By trying to identify potential problems at the onset, it becomes possible to prevent many more in near future
Correct Answer
True


Multiple Choice Multiple Answer
Question
The various occasions of presentations are
Correct Answer
Training session , Conference , Presenation of new business plans

Question
________ means that the future must be seen and communicated to the team
Correct Answer
Vision


Multiple Choice Single Answer
Question
What should be the place of inside address in the layout of the letter?
Correct Answer
Below the outward number



Multiple Choice Single Answer
Question
The beginning of a presentation has
Correct Answer
Outline of the presentation

Multiple Choice Multiple Answer
Question
Resting your forearm on the table gives the impression of being
Correct Answer
Distressed , Uninterested , Indifferent


Multiple Choice Single Answer
Question
Barrier for written communication can be
Correct Answer
Language



Select The Blank
Question
A transparency should have________lines
Correct Answer
25-30


Match The Following

Question
Correct Answer

Motivation
and communication are two sides of the same coin

Physical noise
The external sounds that distract the comunicator


Noise
One of the greatest sources of communication failure


Relational Message
It indicates how sender and receiver feel about each other

Multiple Choice Single Answer
Question
It is very useful in collecting dues from customers
Correct Answer
Business letters


Multiple Choice Single Answer
Question
This number can be used in further correspondence for ready reference.
Correct Answer
Outward


Select The Blank
Question
Normally ________ address is written under the outward number.
Correct Answer
Inside


Select The Blank
Question
Whatever we feel deep within ourselves is immediately reflected in the ________
Correct Answer
Face


Multiple Choice Single Answer
Question
A high score in Commitment to Continuous Self-Development indicates
Correct Answer
You are open to learning



Select The Blank
Question
Examples of environmental stress is ________
Correct Answer
Humidity

True/False
Question
Manager communicates the vision of the company to his team mates
Correct Answer
True

Select The Blank
Question
The ________ number is essential to make entry in the register.
Correct Answer
Outward


Multiple Choice Multiple Answer
Question
What is B2B?
Correct Answer
Activities conducted on this are higher than B2C by 15-20 times , It is business to business , It is an internet domain

Select The Blank
Question
Due to effective ________ the manager comes to know the hidden ability of his subordinates
Correct Answer
Communication


True/False
Question
Telesales is generating and qualifying new leads for closure by another sales channel.
Correct Answer
False


Multiple Choice Single Answer
Question
It makes communication easier
Correct Answer
Being friendly



Multiple Choice Single Answer
Question
Getting rid of non-essential task is one of the keys to
Correct Answer
Effective time management

Multiple Choice Multiple Answer
Question
The areas which help you to develop a mindset are
Correct Answer
Crystallize thinking , Develop sincere desire , Confidence


Multiple Choice Single Answer
Question
An affective tool of motivation is
Correct Answer
Communication



Multiple Choice Single Answer
Question
Written communication is a
Correct Answer
Non-Direct Communication



Multiple Choice Single Answer
Question
If a person taps his feet/foot it would mean
Correct Answer
Impatience

Multiple Choice Single Answer
Question
Memorandums are usually initiated by
Correct Answer
Writer



Select The Blank
Question
________ are the greatest time waster for executives
Correct Answer
Interruptions


Multiple Choice Multiple Answer
Question
One is not able to time due to
Correct Answer
Lack of discipline , Negative attitude

Multiple Choice Multiple Answer
Question
What is an attitude of Allness ?
Correct Answer
Sophisticated role , Snap reactions , Fear

Multiple Choice Single Answer
Question
Message in a communication should be
Correct Answer
Brief

Multiple Choice Single Answer
Question
Prescience means
Correct Answer
Knowledge about the future.

Business Communication - 20

Business Communication - 20

Select The Blank
Question ________is the positive enthusiasm for making the work exciting
and fun
Correct Answer Verve

Select The Blank
Question In the body of the message________ paragraph attracts the
attention of the reader.
Correct Answer Opening

True/False
Question All kinds of stress are negative
Correct Answer False
Your Answer False
Multiple Choice Single Answer
Question Barrier for written communication can be
Correct Answer Language
Your Answer Language
Multiple Choice Single Answer
Question The most effective way of communication
Correct Answer Written

Multiple Choice Single Answer
Question It can be used as legal record which may be used in the court
of law
Correct Answer Written communication

Match The Following
Question -Correct Answer
Written Communication- Non- Direct communication
Business letter- legal evidence
Outward Number -Further reference
Inward address- Receivers address
Head Address- Senders Address
Multiple Choice Single Answer
Question Guidelines for the use of visual aid
Correct Answer Stick or pointer to be used to draw audience attention

Match The Following
Question- Correct Answer letter
Salutation -greeting
Post Script- Post Scriptum
Memorandum- Memo
Proposals -Invited

Multiple Choice Multiple Answer
Question What are technical reports?
Correct Answer It differs from others in its subject matter , It is like the memorandum report , It is a highly specialized form of report

Multiple Choice Multiple Answer
Question Report means
Correct Answer A document in which given problem is examined , An
account or statement which describes an opinion

Select The Blank
Question ________ is a driving force and continues even after the
mission statement is achieved
Correct Answer Vision

True/False
Question Relationships have to be mutually beneficial and healthy to
both the parties.
Correct Answer True

Select The Blank
Question The ________ enables the reader to know the objectives of the
letter.
Correct Answer Subject

Multiple Choice Multiple Answer
Question The different types of barriers that can come in the way of
effective communication are
Correct Answer Physical , Cultural , Mechanical

True/False
Question The complimentary close of a letter must agree in tone with
salutation.
Correct Answer True

Multiple Choice Single Answer
Question These are permanent records for business
Correct Answer Business letters

Select The Blank
Question In a letter________ consists of name and address of the person
or organization to whom the letter is being sent to.
Correct Answer Inside address

Multiple Choice Single Answer
Question A successful employer is one who
Correct Answer Friendly and warm

Multiple Choice Single Answer
Question It is very useful in collecting dues from customers
Correct Answer Business letters

Multiple Choice Single Answer
Question This number can be used in further correspondence for ready
reference.
Correct Answer Outward

True/False
Question Fat , round and soft body type would be endomorph
Correct Answer True

True/False
Question Written communication is a two way process.
Correct Answer False

Multiple Choice Multiple Answer
Question Which of the following are physical barriers
Correct Answer Ignorance of media , Environmental stress , Subjective
stress

Multiple Choice Single Answer
Question This consists of the name and address of the person to whom the letter is being sent.
Correct Answer Inside address

True/False
Question Memorandums cannot be structured in email system.
Correct Answer False

Multiple Choice Single Answer
Question Every moment you waste in pre-occupation is a moment you steal
from
Correct Answer Productivity

Multiple Choice Multiple Answer
Question What is progress report?
Correct Answer It is a review of progress made on an activity , They may be formal or informal
formal or informal
Multiple Choice Single Answer
Question "Barrier of Allness" is
Correct Answer Attitude of the communicate that he knows everything

Multiple Choice Single Answer
Question Body of the letter consists of
Correct Answer Main message

Multiple Choice Multiple Answer
Question Personal negative emotions which make it difficult to do our
best are
Correct Answer Jealousy , Anger , Strife

Multiple Choice Single Answer
Question Written communication is a
Correct Answer Non-Direct Communication

Select The Blank
Question The ________ should indicate what is contained in a message in
one glance itself.
Correct Answer Subject

Multiple Choice Single Answer
Question Which statement applies to a "Message" ?
Correct Answer The reply sent by the communicate

True/False
Question Vision should be based on talents,dreams,hopes and passion.
Correct Answer True
Multiple Choice Single
Answer
Question Successful people realize the value of
Correct Answer Time Management

Multiple Choice Multiple Answer
Question Goals need to be
Correct Answer Planned , Evaluated , Identified

Multiple Choice Single Answer
Question What is meant by "Snap Reactions"
Correct Answer Hurried interpretations about the message being
communicated

Multiple Choice Multiple Answer
Question Proposal is
Correct Answer A presentation for consideration of something , Appeals
or bids for grants, donations etc

Select The Blank
Question A transparency should have________lines
Correct Answer 25-30

Multiple Choice Single Answer
Question Address means
Correct Answer How a person speaks to others

True/False
Question One way communication informs the receiver whereas two way
communication is an exchange of information
Correct Answer True

Multiple Choice Multiple Answer
Question The various occasions of presentations are
Correct Answer Training session , Conference , Presenation of new
business plans

Select The Blank
Question The best realtionship is one in which both the parties are
constantly ________ from one another.
Correct Answer Receiving

Multiple Choice Multiple Answer
Question Information is
Correct Answer Gathered , Inferred , Heard
Your Answer Gathered , Heard
Multiple Choice Single Answer
Question Prescience means
Correct Answer Knowledge about the future

Business Communication - 19
LIST OF ATTEMPTED QUESTIONS AND ANSWERS
Multiple Choice Single Answer
Question A successful employer is one who
Correct Answer Friendly and warm

True/False
Question In face to face settings people are simultaneously senders and
receivers of information
Correct Answer True

Select The Blank
Question ________ conveys crucial message about power, status and
concern for the person we meet
Correct Answer Handshake

Multiple Choice Single Answer
Question Written communication is a
Correct Answer Non-Direct Communication

Multiple Choice Multiple Answer
Question In order to realise new things one should
Correct Answer Be willing to do new things , Look for ideas , Be
observant

Select The Blank
Question The ________ should indicate what is contained in a message in
one glance itself.
Correct Answer Subject

Select The Blank
Question Encoded ideas take the shape of ________
Correct Answer Message

Multiple Choice Single Answer
Question It sometimes bringout the best in people
Correct Answer Stress

Multiple Choice Multiple Answer
Question Holding your head high would be sign of
Correct Answer Honour , Confidence

Multiple Choice Multiple Answer
Question Inside address contains
Correct Answer Name, address, tel no of the receiver of the letter , The
address which is put on the envelope

Multiple Choice Single Answer
Question The most effective way of communication is
Correct Answer Written

True/False
Question Reports play a very important role in business organisation
especially for checking performance.
Correct Answer True

Select The Blank
Question Some people tend to play with their lock of hair or pen when
they are ________
Correct Answer Nervous

Multiple Choice Single Answer
Question It can be used as legal record which may be used in the court
of law
Correct Answer Written communication

Multiple Choice Single Answer
Question This is like the warehouse in electronic market
Correct Answer Server

Multiple Choice Single Answer
Question People tend to procrastinate when they feel that the work is
Correct Answer Unimportant

Multiple Choice Single Answer
Question What is a greeting to the receiver of the letter?
Correct Answer Salutation

Select The Blank
Question Stress is called the mother of ________
Correct Answer Achievements

Multiple Choice Multiple Answer
Question Methods of presentation can be
Correct Answer Reading , Memorising presentation

Match The Following
Question- Correct Answer
Practical person -He knows how to get what he wants
Goals -it promotes enthusiasm in the organization
Unsuccessful -They confuse activity to output

True/False
Question The inside address of the letter and the address on the
envelope are different.
Correct Answer False

Select The Blank
Question Once the vision is identified it has to be illustrated with a
concrete goal called ________
Correct Answer Mission

Multiple Choice Single Answer
Question Barrier for written communication can be
Correct Answer Language

Multiple Choice Multiple Answer
Question People who do not have their vision try to tell that your
vision is
Correct Answer Impossible , Not achievable

Multiple Choice Multiple Answer
Question House journals
Correct Answer It's a private circulation in the organization , It
contains details regarding achievements of staff , It contains details about
achievement of company's future projects etc

Select The Blank
Question Outline of the presentation should be given in the ________ of
the presentation
Correct Answer Beginning

Select The Blank
Question Vision is________
Correct Answer Acquired

Multiple Choice Single Answer
Question Written communication is a
Correct Answer Non-direct communication

Multiple Choice Single Answer
Question Memorandums are usually initiated by
Correct Answer Writer

True/False
Question There will be confusion and discomfort if speech and gestures
are properly coordinated
Correct Answer False

Multiple Choice Multiple Answer
Question Elements of communication process are
Correct Answer Channel , Decoding , Communicator

True/False
Question Successful people employ a strategy of priorities to manage
their time
Correct Answer True

Multiple Choice Single Answer
Question The most effective way of communication
Correct Answer Written

Multiple Choice Single Answer
Question A person tries to focus his time and energy on things that give him the maximum
Correct Answer Returns

Select The Blank
Question Right thinking creates a foundation for ________
Correct Answer Success

True/False
Question Delegation is the special ability to recognize your own special abilities and limitations
Correct Answer False

Match The Following
Question -Correct Answer
People -The average executive spends 3/4 day dealing with them
Learned- It is the ability that allows a person to develop good relations

Mutually beneficial -Relationships are positive and healthy due to this

True/False
Question WWW is an electronic brochure for an organization.
Correct Answer True

Multiple Choice Multiple Answer
Question Outward number is
Correct Answer Specific number for the letters that are sent , Specific
number used on letters for further reference

Multiple Choice Single Answer
Question One should look at the present with the eye towards
Correct Answer Future

Multiple Choice Multiple Answer
Question Discussion is defined as
Correct Answer The interchange of ideas with a goal of finding the best
solution to the problem , This is positive and healthy

Multiple Choice Single Answer
Question Prescience means
Correct Answer Knowledge about the future

True/False
Question One year of our life is lost searching things
Correct Answer True

Multiple Choice Multiple Answer
Question Credibility loss is
Correct Answer Friendship loss , Destroys business relationships ,
Opportunities lost

Select The Blank
Question The ________ enables the reader to know the objectives of the
letter.
Correct Answer Subject

Multiple Choice Multiple Answer
Question Physiological noise is in the form of
Correct Answer Hearing disorders , Illness

True/False
Question In a Negotiation both the parties have pre-determined goals
Correct Answer True

Business Communication - 18

Business Communication - 18


Multiple Choice Multiple Answer
Question The vision should be based on
Correct Answer Talents and dreams , Hopes and passion


Select The Blank
Question The ________ number is essential to make entry in the register.
Correct Answer Outward

Select The Blank
Question ________ is doing yesterday's work today
Correct Answer Procrastination




True/False
Question Feedback is immediate in busines organisation
Correct Answer True
Your Answer False


Multiple Choice Single Answer
Question Subject contains
Correct Answer Objectives of the letter at a glance

Multiple Choice Single Answer
Question What should be the place of inside address in the layout of the letter?
Correct Answer Below the outward number


Multiple Choice Single Answer
Question What type of communication can be used as a legal record which may be used in the court of law ?
Correct Answer Written



Multiple Choice Multiple Answer
Question Goal achievement leads to
Correct Answer Setting higher goals , Dream bigger goals

Select The Blank
Question Hearing disorders or illness etc fall into the category of ________ noise
Correct Answer Physiological

True/False
Question WWW is an electronic brochure for an organisation.
Correct Answer True


Select The Blank
Question Once the vision is identified it has to be illustrated with a concrete goal called ________
Correct Answer Mission

True/False
Question Vision is inborn.
Correct Answer False

Multiple Choice Multiple Answer
Question The different types of barriers that can come in the way of effective communication are
Correct Answer Physical , Cultural , Mechanical

Select The Blank
Question The largest single cost in most businesses is ________.
Correct Answer People
Your Answer People


True/False
Question Manager communicates the vision of the company to his team mates
Correct Answer True

Multiple Choice Single Answer
Question In a life span of 72 years , how much of average time is spent on working
Correct Answer One fifth




True/False
Question By trying to identify potential problems at the onset, it becomes possible to prevent many more in near future
Correct Answer True

True/False
Question Inside address consists of the name and address of the sender.
Correct Answer False

Multiple Choice Single Answer
Question It is very useful in collecting dues from customers
Correct Answer Business letters

Match The Following
Question Correct Answer Your Answer
Written Communication One – way process
Website- World Wide Web
Letter Written One – way process
Record- Kept
Notice -Issued


Multiple Choice Single Answer
Question What type of records are permanent for organisation?
Correct Answer Business letters


Multiple Choice Multiple Answer
Question This makes communication difficult
Correct Answer One party talks and the other listens , One party gets angry , One party keeps focus on themselves


Select The Blank
Question The barrier to communication is called________
Correct Answer Noise



Multiple Choice Multiple Answer
Question 98 out of 100 people are dissatisfied as
Correct Answer They have no goal , No purpose to drive them

Match The Following
Question -Correct Answer
It can't be used once -it is lost Time
Opposite of procrastination is -To solve a problem without complete information
Ways to prevent interruption -To put someone between you and the people
Time management technique -To know and list priorities


Multiple Choice Multiple Answer
Question Report means
Correct Answer A document in which given problem is examined , An account or statement which describes an opinion



Multiple Choice Single Answer
Question The most effective way of communication is
Correct Answer Written

True/False
Question House journals are a type of oral communication.
Correct Answer False



Multiple Choice Multiple Answer
Question What is progress report?
Correct Answer It is a review of progress made on an activity , They may be formal or informal

Select The Blank
Question Normally ________ address is written under the outward number.
Correct Answer Inside

Multiple Choice Single Answer
Question The most valuable asset of a company is
Correct Answer People




Multiple Choice Multiple Answer
Question Memo is
Correct Answer It is an inter office communication , It is a routine type of communication , They are direct written messages


Multiple Choice Single Answer
Question Prescience means
Correct Answer Knowledge about the future




Multiple Choice Multiple Answer
Question When there is lack of perspective one should
Correct Answer See things from a different point of view , Look at the present with an eye towards future , Study other cultures

Multiple Choice Single Answer
Question "Communication is an exchange of facts,ideas,opinions,emotions by two or more persons." It is quoted by :
Correct Answer Newman and Summer



True/False
Question While writing memos the writer needs to be concerned about the sensitivity of the wordings.
Correct Answer False

True/False
Question The inside address of the letter and the address on the envelope are different.
Correct Answer False


Multiple Choice Single Answer
Question Successful people realise the value of
Correct Answer Money



Select The Blank
Question The pattern of business letter is called________
Correct Answer Layout


Multiple Choice Single Answer
Question The middle part of presentation contains
Correct Answer Main body is broken into points

Select The Blank
Question Vision is________
Correct Answer Acquired


Multiple Choice Multiple Answer
Question What are the principles of Effective communication ?
Correct Answer Clarity of objective , Selection of media , Feedback



Select The Blank
Question Examples of environmental stress is ________
Correct Answer Humidity



Multiple Choice Multiple Answer
Question Reference means
Correct Answer It refers to the number and date of a previous letter received , It refers to the number and date of a previous letter sent


Multiple Choice Single Answer
Question It is required for emerging successful strategy while interpreting results
Correct Answer Review



Select The Blank
Question Written communication can be kept as ________ record.
Correct Answer Legal


True/False
Question The simplest proposal resembles memorandum.
Correct Answer True

Business Communication - 17
LIST OF ATTEMPTED QUESTIONS AND ANSWERS


Multiple Choice Single Answer
Question The most effective way of communication
Correct Answer Written


Multiple Choice Single Answer
Question It can be used as legal record which may be used in the court of law
Correct Answer Written communication




Multiple Choice Single Answer
Question Barrier for written communication can be
Correct Answer Language




Multiple Choice Single Answer
Question These are permanent records for business
Correct Answer Business letters

Match The Following
Question -Correct Answer

Written Communication- Non- Direct communication

Business letter- legal evidence

Outward Number- Further reference

Inward address -Receivers address

Head Address -Senders Address


True/False
Question Signature is written above the complimentary close
Correct Answer False


Multiple Choice Single Answer
Question What do you think is necessary to perform a specific job in a desired manner?
Correct Answer Advice




Multiple Choice Single Answer
Question In business communication you can put the message in writing as
Correct Answer Options a and b

Multiple Answer
Question The different kinds of listening are as follows
Correct Answer Discriminative listening , Evaluation listening , Emphatic listening
Your Answer Emphatic listening


Multiple Choice Single Answer
Question When we cross our legs or fold our arms across our chest while we talk, would indicate that
Correct Answer Closing off communication


Multiple Choice Multiple Answer
Question The thoughts and feelings conveyed can be
Correct Answer Positive , Negative




Multiple Choice Multiple Answer
Question Eye contact is very important in
Correct Answer Face to face communication

Multiple Choice Single Answer
Question Group members should be reminded in between about the
Correct Answer Time status




Multiple Choice Multiple Answer
Question Rooms selected for meetings should be
Correct Answer Well ventilated , Quite , Adequate lighting



True/False
Question All manager of the organization should be involved in the meeting irrespective of whether they contribute to the meeting or not
Correct Answer False



Multiple Choice Multiple Answer
Question Before starting any activity it becomes necessary to stop and think about
Correct Answer The objective , The alternatives , Cost involved

True/False
Question Goals promote enthusiasm in an organization
Correct Answer True




Multiple Choice Single Answer
Question Time Management
Correct Answer Using your time carefully using a good strategy


True/False
Question Working away from home make it easier to focus on your job
Correct Answer True


Multiple Choice Single Answer
Question Worrying about risk is truly the shortest route to
Correct Answer Ineffectiveness


Multiple Choice Multiple Answer
Question Sometimes stress can be
Correct Answer Positive prompter , Motivator




Multiple Choice Multiple Answer
Question In the alarm stage the body releases hormones which causes
Correct Answer Increase in heartbeat , Increase in perspiration , Slows digestion


Multiple Choice Multiple Answer
Question Some of the strategies to prevent stress from becoming distress are
Correct Answer Develop proper perspective , Work in areas of strength , Avoid rat race

True/False
Question Worrying about risk is the route to effectiveness
Correct Answer False


True/False
Question The environment where people compete fiercely is called human race
Correct Answer False




True/False
Question Sometimes one has to give up what is merely good in order to do what is best
Correct Answer True


Multiple Choice Multiple Answer
Question The achievement of success is a process that
Correct Answer Takes time , Includes people , Requires hard work




Match The Following
Question- Correct Answer
You can usually learn another person's interest almost immediately -if you are perspective
There is nothing on earth more important than- people

Treating other people well and making them feel important is a part of- being a positive thinker

Few things can damage a friendship more quickly or more severely than -when a person breaks trust

These are the forceful attempts to change another person's point of view-. Arguments



Multiple Choice Multiple Answer
Question Element of communication would include
Correct Answer Channel , Message , Sender

True/False
Question Unjust assumption is a type of psychological barrier
Correct Answer True


Multiple Choice Single Answer
Question Formal communication
Correct Answer It is the communication, which is official and has approval legal approval of the management


True/False
Question Emphatic listening is the most practiced by managers
Correct Answer False


Multiple Choice Single Answer
Question Report
Correct Answer All of the above


Multiple Choice Single Answer
Question Audit Report
Correct Answer It is a standardized statement verifying firms financial records


Multiple Choice Single Answer
Question B2C
Correct Answer Business to Consumer


Multiple Choice Single Answer
Question Ectomorph
Correct Answer Thin, Youthful and tall


Select The Blank
Question Every manager in a modern ________ tries to maintain ________ relations with his ________
Correct Answer information, business , individual




Select The Blank
Question The Words and ________ that a communicator choose to deliver a message can make tremendous difference on how the message is ________
Correct Answer Channel , received




Select The Blank
Question ________ language complements ________ communication
Correct Answer Body, verbal



Select The Blank
Question The ________ is a proof of the ________ consent to the message communicated
Correct Answer signature, signatory's

Select The Blank
Question A key to ________ a successful meeting is to ________ it thoroughly.
Correct Answer conduct, plan



Select The Blank
Question The understanding of the meeting should be sufficiently ________ that it can be ________ in short form for all other interested parties to see
Correct Answer precise, summarized



Select The Blank
Question The minutes help to hold participants to their ________ and turn their promises into ________.
Correct Answer responsibility, action




Select The Blank
Question Vision is a view of the ________ circumstances and ________ prospects in relation to a bigger picture of life.
Correct Answer present, future



Select The Blank
Question People do not ________ that the way they spend their time is something they can ________.
Correct Answer realize, control

Select The Blank
Question People who focus their attention primarily on ________ when interacting with others rarely build ________ lasting relationships.
Correct Answer themselves, positive



Select The Blank
Question The best relationships are ones where both ________ are constantly ________ from one another.
Correct Answer parties, receiving

Business Communication - 16
LIST OF ATTEMPTED QUESTIONS AND ANSWERS


Multiple Choice Single Answer
Question The greatest disadvantage of this method of presentation is that speaker may forget some points
Correct Answer Memorized presentation
Your Answer Memorized presentation


Multiple Choice Single Answer
Question The middle part of presentation contains
Correct Answer Main body is broken into points


Multiple Choice Single Answer
Question The most effective way of communication
Correct Answer Written



Select The Blank
Question ________ are the building blocks for success
Correct Answer Goals



Multiple Choice Single Answer
Question Written communication is a
Correct Answer Non-Direct Communication


True/False
Question One way communication informs the receiver whereas two way communication is an exchange of information
Correct Answer True




Multiple Choice Single Answer
Question It is a statement which describes an opinion
Correct Answer Report


Multiple Choice Multiple Answer
Question The vision should be based on
Correct Answer Talents and dreams , Hopes and passion


Multiple Choice Multiple Answer
Question This makes communication difficult
Correct Answer One party talks and the other listens , One party gets angry , One party keeps focus on themselves



Multiple Choice Single Answer
Question If bank is time then we receive how many dollars in terms of seconds in a day?
Correct Answer 86400




Multiple Choice Single Answer
Question Facial muscle is an instrument of
Correct Answer Communication


Select The Blank
Question Goals organise the ideas that we have for our________
Correct Answer Future


Multiple Choice Single Answer
Question It can be used as legal record which may be used in the court of law
Correct Answer Written communication

True/False
Question Goals promote enthusiasm in an organisation
Correct Answer True



Multiple Choice Single Answer
Question It gives a sense of accomplishment
Correct Answer Achievements


Multiple Choice Multiple Answer
Question What is B2C?
Correct Answer Business to consumer , It is an internet domain , It is useful for products and services when shopper's aim is convenience and buyer's aim need information about product features and prices

Select The Blank
Question Goals help us to ________
Correct Answer Communicate

Multiple Choice Multiple Answer
Question What are linguistic/Cultural barriers ?
Correct Answer Difference in languages , Difference in Sikhs And Muslims culture

Multiple Choice Single Answer
Question Most of what we experience emotionally is a result of the way we
Correct Answer Think

Match The Following
Question- Correct Answer
Inward address -Receivers address
Head Address- Senders Address
Written Communication -Non- Direct communication
Business letter- legal evidence
Outward Number -Further reference


True/False
Question Thinking and planning ahead wastes time
Correct Answer False




True/False
Question Visual aids are used to emphasize the most vital points of the presentation
Correct Answer True



Multiple Choice Multiple Answer
Question Goals need to be
Correct Answer Planned , Evaluated , Identified

Select The Blank
Question The missing step in Software lifecycle is Analysis,________,Coding and Implementation
Correct Answer Design

Select The Blank
Question Normally ________ address is written under the outward number.
Correct Answer Inside

Match The Following
Question -Correct Answer
Memorandum -Memo
Proposals- Invited
Subject Objective- of letter Objective
Salutation- greeting
Post Script- Post Scriptum


True/False
Question Vision should be based on talents,dreams,hopes and passion.
Correct Answer True


Multiple Choice Single Answer
Question It is normally written below the complimentary close in a letter
Correct Answer Signature


Multiple Choice Single Answer
Question "Barrier of Allness" is
Correct Answer Attitude of the communicatee that he knows everything


Select The Blank
Question The only way to avoid situations like unexpected delay is to ________
Correct Answer Plan
Your Answer Plan


Select The Blank
Question The communication process begins with ________ who transmits the message
Correct Answer Sender
Your Answer Sender


Select The Blank
Question Stress is called the mother of ________
Correct Answer Achievements

Select The Blank
Question ________ is formulated more carefully than oral communication.
Correct Answer Written




Multiple Choice Single Answer
Question Successful people realise the value of
Correct Answer Time Management


Multiple Choice Single Answer
Question It can be created by using templates or macros
Correct Answer Memorandum


Multiple Choice Multiple Answer
Question Inside address contains
Correct Answer Name,address,tel no of the receiver of the letter , The address which is put on the envelope



Multiple Choice Multiple Answer
Question In less literal terms Vision is the ability to
Correct Answer Read between the lines , See opportunity


True/False
Question No visual aid should be kept on for too long
Correct Answer True


Multiple Choice Single Answer
Question In a life span of 72 years , how much of average time is spent on working
Correct Answer One fifth



Multiple Choice Multiple Answer
Question A head bent low depending upon situation would mean
Correct Answer Modesty , Politeness , Diffidence




Multiple Choice Multiple Answer
Question Report means
Correct Answer A document in which given problem is examined , An account or statement which describes an opinion



Select The Blank
Question The quality of our ________ with co-workers , seniors and subordinates is responsible for the success of any organisation.
Correct Answer Relationship

True/False
Question Policies and directives are compiled in policy manuals.
Correct Answer True




Multiple Choice Multiple Answer
Question Taking advantage of others
Correct Answer Does no good in the long run , It is not a sign of good and positive relationship



True/False
Question Advertising materials like leaflets,giveaways,labels are included in house journals.
Correct Answer False

Multiple Choice Multiple Answer
Question Vision is a nebulous thing which is
Correct Answer hard to pin down , Hard to define , at times impractical

Multiple Choice Multiple Answer
Question What are macros?
Correct Answer It is a word processing feature , It formats the document

Business Communication - 15

Business Communication - 15

Multiple Choice Multiple Answer
Question
The Head address includes
Correct Answer
Tel no. , Name of organization


Multiple Choice Multiple Answer
Question
Essential parts of business letters would be
Correct Answer
Head address , Date , Outward number


Multiple Choice Multiple Answer
Question
What is progress report?
Correct Answer
It is a review of progress made on an activity , They may be formal or informal



Multiple Choice Multiple Answer
Question
Personal negative emotions which make it difficult to do our best are
Correct Answer
Jealousy , Anger , Strife



Multiple Choice Single Answer
Question
It is the most important part of any letter
Correct Answer
Body

Multiple Choice Multiple Answer
Question
In less literal terms Vision is the ability to
Correct Answer
Read between the lines , See opportunity

Multiple Choice Multiple Answer
Question
Business letters can be useful in different ways like
Correct Answer
Legal evidence , Permanent information , Recovering dues


Multiple Choice Multiple Answer
Question
Examples of salutations would be
Correct Answer
Dear sir , Respected Sir


Multiple Choice Single Answer
Question
Contingency planning is
Correct Answer
Setting aside a time to think and come up with a potential problem



Match The Following
Question
Correct Answer

Time management
Self management

Priority
Listing

Planning
Success

Greatest possession
Time

Multiple Choice Multiple Answer
Question
People who do not have theit vision try to tell that your vision is
Correct Answer
Impossible , Not achievable


True/False
Question
Advertising materials like leaflets,giveaways,labels are included in house journals.
Correct Answer
False


Select The Blank
Question
It is said that Indians are good Planners but bad ________
Correct Answer
Executors

Multiple Choice Multiple Answer
Question
Qualities of a good listener
Correct Answer
Welcomes disagreement , Looks for areas of agreement
Your Answer
Welcomes disagreement , Looks for areas of agreement

Multiple Choice Single Answer
Question
End part of presentation contains
Correct Answer
Summary of the whole



Select The Blank
Question
Right thinking creates a foundation for ________
Correct Answer
Success


Select The Blank
Question
Communication has come from Latin word________
Correct Answer
Cummins

Multiple Choice Multiple Answer
Question
Methods of presentation can be
Correct Answer
Reading , Memorising presentation



Multiple Choice Multiple Answer
Question
Memo is
Correct Answer
It is an inter office communication , It is a routine type of communication , They are direct written messages



True/False
Question
All kinds of stress are negative
Correct Answer
False


True/False
Question
If a person tries to keep all his options open while pursuing his vision he will not make progress.
Correct Answer
True

Select The Blank
Question
________ conveys crucial message about power, status and concern for the person we meet
Correct Answer
Handshake


Multiple Choice Multiple Answer
Question
Visual aids are
Correct Answer
Film slides , Pictures , Diagrams


Select The Blank
Question
The ________ number is essential to make entry in the register.
Correct Answer
Outward


True/False
Question
People react similarly to stress
Correct Answer
False

True/False
Question
The inside address of the letter and the address on the envelope are different.
Correct Answer
False


Multiple Choice Single Answer
Question
A report plays an important role as a
Correct Answer
Vehicle of communication
Your Answer
Vehicle of communication

True/False
Question
Written communication is a direct communication
Correct Answer
False


True/False
Question
Goals promote enthusiasm in an organisation
Correct Answer
True


Multiple Choice Single Answer
Question
Vision is the ability to see
Correct Answer
Opportunity


True/False
Question
All companies use printed memorandum stationary for processing memorandum.
Correct Answer
False
Your Answer
False

Multiple Choice Multiple Answer
Question
The advantages of written communication are
Correct Answer
Accuracy , Can be recorded , Brevity
Your Answer
Accuracy , Brevity

Multiple Choice Multiple Answer
Question
The body of the letter may be divided into
Correct Answer
Opening Para , Main communication , Closing paragraph
Your Answer
Opening Para , Main communication , Closing paragraph

Multiple Choice Single Answer
Question
Time management is
Correct Answer
Self management
Your Answer
Self management

Multiple Choice Single Answer
Question
If this stage of stress continues for a long time it may develop one of the diseases
Correct Answer
Exhaustion
Your Answer
Ineffectiveness

Multiple Choice Multiple Answer
Question
One of the methods of building positive relationship with others are asking for
Correct Answer
Advice , Favour
Your Answer
Advice , Favour

Select The Blank
Question
________ is the most remembered element in forming an impression of someone.
Correct Answer
Eye contact
Your Answer
Eye contact

Multiple Choice Single Answer
Question
It is a statement which describes an opinion
Correct Answer
Report
Your Answer
Report

True/False
Question
Communication is not a continuous process
Correct Answer
False
Your Answer
False

Multiple Choice Multiple Answer
Question
Examples for complimentary close would be
Correct Answer
Yours truly , Yours faithfully
Your Answer
Yours truly , Yours faithfully

Match The Following
Question
Correct Answer
Your Answer
Without defined goals
Success is not attained
Success is not attained
To achieve happiness
Never be without a goal
Never be without a goal
Goals are important
to attain success
to attain success
Working on goals and accomplishing them
gives sense of achievement
gives sense of achievement

Select The Blank
Question
A good company differs from another in terms of ________ quality.
Correct Answer
Service
Your Answer
Work culture

True/False
Question
Progress reports are formal in nature.
Correct Answer
False


Multiple Choice Multiple Answer
Question
What is B2B?
Correct Answer
Activities conducted on this are higher than B2C by 15-20 times , It is business to business , It is an internet domain

Multiple Choice Single Answer
Question
Which statement applies to a "Message" ?
Correct Answer
The reply sent by the communicatee


Select The Blank
Question
________ can be referred for further correspondence.
Correct Answer
Business letter

Multiple Choice Multiple Answer
Question
Taking advantage of others
Correct Answer
Does no good in the long run , It is not a sign of good and positive relationship

Business Communication - 9

Business Communication - 9

Select The Blank
Question
The quality of our ________ with co-workers , seniors and subordinates is responsible for the success of any organisation.
Correct Answer
Relationship



True/False
Question
Without defined goals success is attainable
Correct Answer
False



Multiple Choice Multiple Answer
Question
Direct memo-routine enquiries
Correct Answer
Day to day routine work discussed , Covers the vital bit of information



Select The Blank
Question
The last thing one knows is what to put ________
Correct Answer
First


Select The Blank
Question
All dreams have a ________
Correct Answer
Cost



Match The Following
Question
Correct Answer

It can't be used once it is lost
Time

Opposite of procrastination is
To solve a problem without complete information

Ways to prevent interruption
To put someone between you and the people


Time management technique
To know and list priorities



Multiple Choice Multiple Answer
Question
Factors important to successful negotiation are
Correct Answer
Trust/distrust between the parties , Each part to be communicated clearly between parties , Goals and interest of the parties

Multiple Choice Single Answer
Question
Positive service helps to build positive
Correct Answer
Relationships



Select The Blank
Question
Man who tries to justify himself is________
Correct Answer
Defensive



Multiple Choice Multiple Answer
Question
Resting your forearm on the table gives the impression of being
Correct Answer
Distressed , Uninterested , Indifferent



Multiple Choice Single Answer
Question
The most effective way of communication
Correct Answer
Written


Multiple Choice Multiple Answer
Question
The three step plans which will put our priorities into practice are
Correct Answer
Evaluate , Eliminate , Estimate



Multiple Choice Multiple Answer
Question
Physiological noise is in the form of
Correct Answer
Hearing disorders , Illness


Select The Blank
Question
We should learn to prevent stress from becoming________
Correct Answer
Strain


True/False
Question
but everything to do with hope
Correct Answer
True



Multiple Choice Single Answer
Question
It can be used as legal record which may be used in the court of law
Correct Answer
Written communication



Select The Blank
Question
________ are used to convey the key part of the message
Correct Answer
Visual aids

Multiple Choice Single Answer
Question
What is said to be the heart of a business letter?
Correct Answer
Body of the letter


Select The Blank
Question
________ is the most remembered element in forming an impression of someone.
Correct Answer
Handshake



Select The Blank
Question
Some people tend to play with their lock of hair or pen when they are ________
Correct Answer
Nervous



Multiple Choice Single Answer
Question
These are permanent records for business
Correct Answer
Business letters


Multiple Choice Single Answer
Question
This number can be used in further correspondence for ready reference.
Correct Answer
Outward


Select The Blank
Question
In the body of the message________ paragraph attracts the attention of the reader.
Correct Answer
Opening



Multiple Choice Single Answer
Question
Barrier for written communication can be
Correct Answer
Language



Multiple Choice Multiple Answer
Question
Wisdom lies in
Correct Answer
Accepting your mistakes , Apologise but do not demand from others , Think over the actions performed


Multiple Choice Multiple Answer
Question
Elememts of communication process are
Correct Answer
Channel , Decoding , Communicator


Multiple Choice Multiple Answer
Question
The different types of barriers that can come in the way of effective communication are
Correct Answer
Physical , Cultural , Mechanical, Social

True/False
Question
WWW is an electronic brochure for an organisation.
Correct Answer
True


Select The Blank
Question
Due to effective ________ the manager comes to know the hidden ability of his subordinates
Correct Answer
Communication



Multiple Choice Single Answer
Question
The first steps to becoming a great manager are simply
Correct Answer
Common sense



True/False
Question
It is necessary for a letter to have a subject
Correct Answer
True


True/False
Question
The goal pyramid is made of six sections
Correct Answer
False

Multiple Choice Multiple Answer
Question
Guides for the manager to analyse the problem and give response
Correct Answer
Experience , Common sense

Select The Blank
Question
People who focus their attention on ________ rarely build positive lasting relationships.
Correct Answer
Themselves



True/False
Question
One party is more than enough to have negotiation
Correct Answer
False


Multiple Choice Single Answer
Question
The realisation of vision requires
Correct Answer
Innovation

Multiple Choice Single Answer
Question
The most important function of the manager is
Correct Answer
Motivating


True/False
Question
Report plays an important role as a vehicle of communication.
Correct Answer
True


Multiple Choice Single Answer
Question
Written communication is a
Correct Answer
Non-Direct Communication



Match The Following
Question
Correct Answer


Motivation
and communication are two sides of the same coin

Physical noise
The external sounds that distract the comunicator

Noise
One of the greatest sources of communication failure


Relational Message
It indicates how sender and receiver feel about each other

True/False
Question
People belonging to different cultures send ot the same type of body signals
Correct Answer
False


Multiple Choice Multiple Answer
Question
Visual aids are
Correct Answer
Film slides , Pictures , Diagrams



Multiple Choice Single Answer
Question
Successful people realise the value of
Correct Answer
Money


Multiple Choice Single Answer
Question
To complete work , one needs to start
Correct Answer
Early

Multiple Choice Single Answer
Question
Motivation is :
Correct Answer
Encouraging

True/False
Question
The shortcomings of oral communication has paved the way for use of written communication.
Correct Answer
True

Multiple Choice Single Answer
Question
Turning your vision into reality is
Correct Answer
Process

at 6:35 AM 0 comments Links to this post
Labels: Business Communication (Set III)
Business Communication - 8
LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Multiple Choice Multiple Answer
Question
The various occasions of presentations are
Correct Answer
Training session , Conference , Presenation of new business plans


Multiple Choice Multiple Answer
Question
House journals
Correct Answer
It’s a private circulation in the organisation , It contains details regarding achievements of staff , It contains details about achievement of company's future projects etc



Multiple Choice Single Answer
Question
One of the most important characteristic of successful manager is that of
Correct Answer
Vision



Multiple Choice Multiple Answer
Question
Before starting any activity following must be thought in advance
Correct Answer
Objectives , Alternatives , Costs involved



Multiple Choice Multiple Answer
Question
Argument means
Correct Answer
Forcing your view point on others , Forceful attempt to change other's point of view


True/False
Question
Written communication is a direct communication.
Correct Answer
False



Multiple Choice Single Answer
Question
Most of what we experience emotionally is a result of the way we
Correct Answer
Think



Multiple Choice Multiple Answer
Question
Inside address contains
Correct Answer
Name, address, tel no of the receiver of the letter , The address which is put on the envelope


Multiple Choice Single Answer
Question
Objectives of the letter can be known in one glance by reading the
Correct Answer
Subject


Multiple Choice Single Answer
Question
This consists of the name and address of the person to whom the letter is being sent.
Correct Answer
Inside address


Multiple Choice Multiple Answer
Question
In order to realize new things one should
Correct Answer
Be willing to do new things , Look for ideas , Be observant


Select The Blank
Question
________ of the letter consists of main message.
Correct Answer
Body


Match The Following
Question
Correct Answer

Memorandum
Memo

Proposals
Invited

Subject
Objective of letter

Salutation
greeting

Post Script
Post Scriptum

Select The Blank
Question
Physical movement of arms, legs etc are known as ________
Correct Answer
Gestures

True/False
Question
Telesales is generating and qualifying new leads for closure by another sales channel.
Correct Answer
False


Match The Following
Question
Correct Answer

Inward address
Receivers address


Head Address
Senders Address
Written Communication
Non- Direct communication


Business letter
legal evidence

Outward Number
Further reference


Select The Blank
Question
Many speakers write and learn entire speeches in ________ type of presentation
Correct Answer
Memorize



Multiple Choice Single Answer
Question
Printing of house journal responsibility generally lies with the
Correct Answer
Human resource department


Select The Blank
Question
When stress becomes________ it is harmful
Correct Answer
Strain

True/False
Question
Goals force us to plan ahead
Correct Answer
True

Select The Blank
Question
The ________ number is essential to make entry in the register.
Correct Answer
Outward


True/False
Question
There is no perfect communication free of all barriers
Correct Answer
True

Multiple Choice Multiple Answer
Question
The activities included in written communication are
Correct Answer
Business Letters , Reports , Notices


Multiple Choice Single Answer
Question
What should go together ?
Correct Answer
Gesture and speech



Multiple Choice Multiple Answer
Question
Advertising material is
Correct Answer
Leaflets , Brochures , Pamphlets
Your Answer
Leaflets , Brochures , Pamphlets

Multiple Choice Multiple Answer
Question
In less literal terms Vision is the ability to
Correct Answer
Read between the lines , See opportunity



Multiple Choice Multiple Answer
Question
These are the print material
Correct Answer
Direct mailers , Catalogues , Folders

Select The Blank
Question
Goals help us to ________
Correct Answer
Communicate



Multiple Choice Single Answer
Question
People who do not have dreams of their own will see your vision as
Correct Answer
Impossibility



True/False
Question
By trying to identify potential problems at the onset, it becomes possible to prevent many more in near future
Correct Answer
True


True/False
Question
Working away from home makes it easier to focus on our job
Correct Answer
True



Multiple Choice Single Answer
Question
The pattern of business letter is called
Correct Answer
Layout


Multiple Choice Single Answer
Question
The most important difference between two competitors dealing with the same product is the way they treat their
Correct Answer
Employees



Multiple Choice Single Answer
Question
Successful people realize the value of
Correct Answer
Time Management



True/False
Question
In business organizations barriers arise because of is setup
Correct Answer
True

Select The Blank
Question
The concept of achieving success begins with ________ mental attitude
Correct Answer
Positive


Select The Blank
Question
The largest single cost in most businesses is ________.
Correct Answer
People

Multiple Choice Single Answer
Question
Man always tries to justify himself that means he is
Correct Answer
Defensive



Multiple Choice Multiple Answer
Question
A head drawn too far backwards or stiffly held straight up indicates
Correct Answer
Pride , Haughtiness


Multiple Choice Single Answer
Question
Body of the letter consists of
Correct Answer
Main message


True/False
Question
Advertising materials like leaflets,giveaways,labels are included in house journals.
Correct Answer
False

Select The Blank
Question
Whatever we feel deep within ourselves is immediately reflected in the ________
Correct Answer
Face


Multiple Choice Single Answer
Question
Which statement applies to a "Message" ?
Correct Answer
The reply sent by the communicate

Multiple Choice Multiple Answer
Question
Which kind of attitude lets you see limitless opportunities around you?
Correct Answer
Positive mental attitude , Determination to overcome failure


Multiple Choice Multiple Answer
Question
This makes communication difficult
Correct Answer
One party talks and the other listens , One party gets angry , One party keeps focus on themselves



True/False
Question
True / False
Correct Answer
True

Select The Blank
Question
________ is doing yesterday's work today
Correct Answer
Procrastination


Business Communication - 7
LIST OF ATTEMPTED QUESTIONS AND ANSWERS



Multiple Choice Multiple Answer
Question
The various occasions of presentations are
Correct Answer
Training session , Conference , Presentation of new business plans

Multiple Choice Multiple Answer
Question
House journals
Correct Answer
It’s a private circulation in the organization , It contains details regarding achievements of staff , It contains details about achievement of company's future projects etc



Multiple Choice Single Answer
Question
One of the most important characteristic of successful manager is that of
Correct Answer
Vision



Multiple Choice Multiple Answer
Question
Before starting any activity following must be thought in advance
Correct Answer
Objectives , Alternatives , Costs involved



Multiple Choice Multiple Answer
Question
Argument means
Correct Answer
Forcing your view point on others , Forceful attempt to change other's point of view

True/False
Question
Written communication is a direct communication.
Correct Answer
False



Multiple Choice Single Answer
Question
Most of what we experience emotionally is a result of the way we
Correct Answer
Think


Multiple Choice Multiple Answer
Question
Inside address contains
Correct Answer
Name,address,tel no of the receiver of the letter , The address which is put on the envelope


Multiple Choice Single Answer
Question
Objectives of the letter can be known in one glance by reading the
Correct Answer
Subject


Multiple Choice Single Answer
Question
This consists of the name and address of the person to whom the letter is being sent.
Correct Answer
Inside address


Multiple Choice Multiple Answer
Question
In order to realize new things one should
Correct Answer
Be willing to do new things , Look for ideas , Be observant


Select The Blank
Question
________ of the letter consists of main message.
Correct Answer
Body


Match The Following
Question
Correct Answer

Memorandum
Memo


Proposals
Invited

Subject
Objective of letter

Salutation
greeting

Post Script
Post Scriptum

Select The Blank
Question
Physical movement of arms, legs etc are known as ________
Correct Answer
Gestures


True/False
Question
Telesales is generating and qualifying new leads for closure by another sales channel.
Correct Answer
False

Match The Following
Question
Correct Answer


Inward address
Receivers address

Head Address
Senders Address

Written Communication
Non- Direct communication

Business letter
legal evidence


Outward Number
Further reference

Select The Blank
Question
Many speakers write and learn entire speeches in ________ type of presentation
Correct Answer
Memorize

Multiple Choice Single Answer
Question
Printing of house journal responsibility generally lies with the
Correct Answer
Human resource department



Select The Blank
Question
When stress becomes________ it is harmful
Correct Answer
Strain

True/False
Question
Goals force us to plan ahead
Correct Answer
True

Select The Blank
Question
The ________ number is essential to make entry in the register.
Correct Answer
Outward


True/False
Question
There is no perfect communication free of all barriers
Correct Answer
True

Multiple Choice Multiple Answer
Question
The activities included in written communication are
Correct Answer
Business Letters , Reports , Notices


Multiple Choice Single Answer
Question
What should go together ?
Correct Answer
Gesture and speech



Multiple Choice Multiple Answer
Question
Advertising material is
Correct Answer
Leaflets , Brochures , Pamphlets



Multiple Choice Multiple Answer
Question
In less literal terms Vision is the ability to
Correct Answer
Read between the lines , See opportunity



Multiple Choice Multiple Answer
Question
These are the print material
Correct Answer
Direct mailers , Catalogues , Folders



Select The Blank
Question
Goals help us to ________
Correct Answer
Communicate
Multiple Choice Single Answer
Question
People who do not have dreams of their own will see your vision as
Correct Answer
Impossibility



True/False
Question
By trying to identify potential problems at the onset, it becomes possible to prevent many more in near future
Correct Answer
True


True/False
Question
Working away from home makes it easier to focus on our job
Correct Answer
True

Multiple Choice Single Answer
Question
The pattern of business letter is called
Correct Answer
Layout

Multiple Choice Single Answer
Question
The most important difference between two competitors dealing with the same product is the way they treat their
Correct Answer
Employees



Multiple Choice Single Answer
Question
Successful people realize the value of
Correct Answer
Time Management

True/False
Question
In business organizations barriers arise because of is setup
Correct Answer
True


Select The Blank
Question
The concept of achieving success begins with ________ mental attitude
Correct Answer
Positive

Positive

Select The Blank
Question
The largest single cost in most businesses is ________.
Correct Answer
People
Your Answer
People

Multiple Choice Single Answer
Question
Man always tries to justify himself that means he is
Correct Answer
Defensive
Your Answer
Defensive

Multiple Choice Multiple Answer
Question
A head drawn too far backwards or stiffly held straight up indicates
Correct Answer
Pride , Haughtiness
Your Answer
Pride , Haughtiness

Multiple Choice Single Answer
Question
Body of the letter consists of
Correct Answer
Main message
Your Answer
Main message

True/False
Question
Advertising materials like leaflets,giveaways,labels are included in house journals.
Correct Answer
False
Your Answer
False

Select The Blank
Question
Whatever we feel deep within ourselves is immediately reflected in the ________
Correct Answer
Face
Your Answer

Multiple Choice Single Answer
Question
Which statement applies to a "Message" ?
Correct Answer
The reply sent by the communicatee

Multiple Choice Multiple Answer
Question
Which kind of attitude lets you see limitless opportunities around you?
Correct Answer
Positive mental attitude , Determination to overcome failure



Multiple Choice Multiple Answer
Question
This makes communication difficult
Correct Answer
One party talks and the other listens , One party gets angry , One party keeps focus on themselves

True/False
Question
True / False
Correct Answer
True


Select The Blank
Question
________ is doing yesterday's work today
Correct Answer
Procrastination

Business Communication -6

Business Communication -6

Multiple Choice Single Answer
Question
Most of what we experience emotionally is a result of the way we
Correct Answer
Think


Select The Blank
Question
Only ________ percent of worries are considered as cause of concern
Correct Answer
8

Multiple Choice Multiple Answer
Question
Stress at times works
Correct Answer
As motivator , As positive


Multiple Choice Multiple Answer
Question
Various kinds of disease caused from stress
Correct Answer
Heartbeat increase, Slow digestion

Match The Following
Question
Correct Answer
Work hard - Not at the cost of family or health

Stop taking on more work -To get rid of overload

Deeper conviction - Stronger the person

Body recognizes the stressor and prepares to fight - Alarm stage

True/False
Question
All kinds of stress can be avoided
Correct Answer
False

Multiple Choice Single Answer
Question
The most valuable asset of a company is
Correct Answer
People

Multiple Choice Multiple Answer
Question
Wisdom lies in
Correct Answer
Accepting your mistakes , Apologise but do not demand from others , Think over the actions performed


Multiple Choice Multiple Answer
Question
A person tends to break another person's trust when
Correct Answer
The person is inconsistent , His words and action do not match , He loses credibility


True/False
Question
Relationships have to be mutually beneficial and healthy to both the parties.
Correct Answer
True

True/False
Question
There are two types of presentation
Correct Answer
True

True/False
Question
No visual aid should be kept on for too long
Correct Answer
True

Multiple Choice Single Answer
Question
What is said to be the heart of a business letter?
Correct Answer
Body of the letter


Select The Blank
Question
Date is normally written in the ________ corner.
Correct Answer
Right


Select The Blank
Question
The ________ number is essential to make entry in the register.
Correct Answer
Outward


Select The Blank
Question
The ________ is written as a formality in the body of the letter.
Correct Answer
Closing paragraph


Multiple Choice Multiple Answer
Question
Memorandum differs from letter in
Correct Answer
Memos are written in direct order than letters , In memos effect of words is not so important as letters

Multiple Choice Multiple Answer
Question
What is B2C?
Correct Answer
Business to consumer , It is an internet domain , It is useful for products and services when shopper's aim is convenience and buyer's aim need information about product features and prices

True/False
Question
Advertising materials like leaflets,giveaways,labels are included in house journals.
Correct Answer
False

True/False
Question
A report is made after thorough enquiry.
Correct Answer
True

True/False
Question
Printing house journals maintain public relations within the organisation.
Correct Answer
True

Multiple Choice Single Answer
Question
Prescience means
Correct Answer
Knowledge about the future

Multiple Choice Multiple Answer
Question
A common fallacy about manager is that he must be
Correct Answer
Loud , Flambuoyant , Drinker

Multiple Choice Multiple Answer
Question
Verve
Correct Answer
Leadership , Analyse , Vision , Positive enthusiasm

True/False
Question
Mission must be tough but achievable and must be possible to tell when it has been achieved
Correct Answer
True

Multiple Choice Single Answer
Question
It is an invitation to do something
Correct Answer
Vision

Multiple Choice Single Answer
Question
Often the desire to meet a need can fuel a
Correct Answer
Vision

Multiple Choice Single Answer
Question
Vision is the ability to see future in a
Correct Answer
Imaginative way


Select The Blank
Question
No one can achieve his dreams with ________ energy and ideas.
Correct Answer
Average

True/False
Question
Poor eyes limit your deeds.
Correct Answer
False

Multiple Choice Multiple Answer
Question
Goals need to be
Correct Answer
Planned , Evaluated , Identified


Multiple Choice Multiple Answer
Question
The areas which help you to develop a mindset are
Correct Answer
Crystallize thinking , Develop sincere desire , Confidence


True/False
Question
A goal which is not measurable increases motivation
Correct Answer
False

Multiple Choice Single Answer
Question
Every moment you waste in pre-occupation is a moment you steal from
Correct Answer
Productiviy


Multiple Choice Single Answer
Question
A person tries to focus his time and energy on things that give him the maximum
Correct Answer
Returns
Select The Blank
Question
Take care of ________ and the hours will take care of themselves
Correct Answer
Minutes


Multiple Choice Single Answer
Question
An affective tool of motivation is
Correct Answer
Communication


Select The Blank
Question
Communication is the task of imparting ________
Correct Answer
Information


Select The Blank
Question
A ________ communication establishes and builds lasting relationships between people
Correct Answer
Two way

Select The Blank
Question
The ________ context refers to the nature of relationship between the communication as well as who is present
Correct Answer
Social

Select The Blank
Question
________ is an example of psychological noise
Correct Answer
Egotism


Select The Blank
Question
Examples of environmental stress is ________
Correct Answer
Humidity



Multiple Choice Multiple Answer
Question
Following are the functions of Manager
Correct Answer
Planning , Organising , Staffing

Match The Following
Question
Correct Answer

Physical noise
The external sounds that distract the comunicator

Noise
One of the greatest sources of communication failure

Relational Message
It indicates how sender and receiver feel about each other

Motivation
and communication are two sides of the same coin

Multiple Choice Single Answer
Question
What are the movements which play an important role in conveying meaning without words ?
Correct Answer
Gestures


Multiple Choice Single Answer
Question
Man is recognised by his
Correct Answer
Behaviour

Multiple Choice Multiple Answer
Question
Resting your forearm on the table gives the impression of being
Correct Answer
Distressed , Uninterested , Indifferent


Business Communication - 5
LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Multiple Choice Single Answer
Question
Most of what we experience emotionally is a result of the way we
Correct Answer
Think


Select The Blank
Question
Only ________ percent of worries are considered as cause of concern
Correct Answer
8


Multiple Choice Multiple Answer
Question
Stress at times works
Correct Answer
As motivator , As positive



Multiple Choice Multiple Answer
Question
Various kinds of disease caused from stress
Correct Answer
Heartbeat increase , Slow digestion


Match The Following
Question
Correct Answer

Work hard
Not at the cost of family or health

Stop taking on more work
To get rid of overload

Deeper coviction
Stronger the person


Body recognises the stressor and prepares to fight
Alarm stage

True/False
Question
All kinds of stress can be avoided
Correct Answer
False



Multiple Choice Single Answer
Question
The most valuable asset of a company is
Correct Answer
People



Multiple Choice Multiple Answer
Question
Wisdom lies in
Correct Answer
Accepting your mistakes , Apologise but do not demand from others , Think over the actions performed

Multiple Choice Multiple Answer
Question
A person tends to break another person's trust when
Correct Answer
The person is inconsistent , His words and action do not match , He loses credibility


True/False
Question
Relationships have to be mutually beneficial and healthy to both the parties.
Correct Answer
True


True/False
Question
There are two types of presentation
Correct Answer
True

True/False
Question
No visual aid should be kept on for too long
Correct Answer
True


Multiple Choice Single Answer
Question
What is said to be the heart of a business letter?
Correct Answer
Body of the letter

Select The Blank
Question
Date is normally written in the ________ corner.
Correct Answer
Right

Select The Blank
Question
The ________ number is essential to make entry in the register.
Correct Answer
Outward


Select The Blank
Question
The ________ is written as a formality in the body of the letter.
Correct Answer
Closing paragraph

Multiple Choice Multiple Answer
Question
Memorandum differs from letter in
Correct Answer
Memos are written in direct order than letters , In memos effect of words is not so important as letters


Multiple Choice Multiple Answer
Question
What is B2C?
Correct Answer
Business to consumer , It is an internet domain , It is useful for products and services when shopper's aim is convenience and buyer's aim need information about product features and prices

True/False
Question
Advertising materials like leaflets,giveaways,labels are included in house journals.
Correct Answer
False


True/False
Question
A report is made after thorough enquiry.
Correct Answer
True


True/False
Question
Printing house journals maintain public relations within the organisation.
Correct Answer
True

Multiple Choice Single Answer
Question
Prescience means
Correct Answer
Knowledge about the future



Multiple Choice Multiple Answer
Question
A common fallacy about manager is that he must be
Correct Answer
Loud , Flambuoyant , Drinker



Multiple Choice Multiple Answer
Question
Verve
Correct Answer
Leadership , Analyse , Vision , Positive enthusiasm



True/False
Question
Mission must be tough but achievable and must be possible to tell when it has been achieved
Correct Answer
True


Multiple Choice Single Answer
Question
It is an invitation to do something
Correct Answer
Vision



Multiple Choice Single Answer
Question
Often the desire to meet a need can fuel a
Correct Answer
Vision


Multiple Choice Single Answer
Question
Vision is the ability to see future in a
Correct Answer
Imaginative way

Select The Blank
Question
No one can achieve his dreams with ________ energy and ideas.
Correct Answer
Average


True/False
Question
Poor eyes limit your deeds.
Correct Answer
False


Multiple Choice Multiple Answer
Question
Goals need to be
Correct Answer
Planned , Evaluated , Identified



Multiple Choice Multiple Answer
Question
The areas which help you to develop a mindset are
Correct Answer
Crystallize thinking , Develop sincere desire , Confidence

True/False
Question
A goal which is not measurable increases motivation
Correct Answer
False


Multiple Choice Single Answer
Question
Every moment you waste in pre-occupation is a moment you steal from
Correct Answer
Productiviy

Multiple Choice Single Answer
Question
A person tries to focus his time and energy on things that give him the maximum
Correct Answer
Returns


Select The Blank
Question
Take care of ________ and the hours will take care of themselves
Correct Answer
Minutes

Multiple Choice Single Answer
Question
An affective tool of motivation is
Correct Answer
Communication



Select The Blank
Question
Communication is the task of imparting ________
Correct Answer
Information



Select The Blank
Question
A ________ communication establishes and builds lasting relationships between people
Correct Answer
Two way



Select The Blank
Question
The ________ context refers to the nature of relationship between the communication as well as who is present
Correct Answer
Social

Select The Blank
Question
________ is an example of psychological noise
Correct Answer
Egotism


Select The Blank
Question
Examples of environmental stress is ________
Correct Answer
Humidity

Multiple Choice Multiple Answer
Question
Following are the functions of Manager
Correct Answer
Planning , Organising , Staffing

Match The Following
Question
Correct Answer
Your Answer
Physical noise
The external sounds that distract the comunicator


Noise
One of the greatest sources of communication failure


Relational Message
It indicates how sender and receiver feel about each other

Motivation
and communication are two sides of the same coin

Multiple Choice Single Answer
Question
What are the movements which play an important role in conveying meaning without words ?
Correct Answer
Gestures

Multiple Choice Single Answer
Question
Man is recognised by his
Correct Answer
Behaviour


Multiple Choice Multiple Answer
Question
Resting your forearm on the table gives the impression of being
Correct Answer
Distressed , Uninterested , Indifferent

Business Communication - 4
Question
End part of presentation contains
Correct Answer
Summary of the whole


True/False
Question
Business Communication is always goal oriented
Correct Answer
True


True/False
Question
Feedback is immediate in busines organisation
Correct Answer
True




Multiple Choice Multiple Answer
Question
A head drawn too far backwards or stiffly held straight up indicates
Correct Answer
Pride , Haughtiness



Match The Following
Question
Correct Answer
Your Answer
Getting rid of tasks which are
Non-essential


To avoid unexpected delays
Planning


10 % of time is lost every year
Misplaced items

Tasks to be given to others
Delegate

Multiple Choice Multiple Answer
Question
Communication is the art of transmitting
Correct Answer
Information , Ideas , Atttitudes



Multiple Choice Single Answer
Question
The realisation of vision requires
Correct Answer
Innovation


Multiple Choice Single Answer
Question
Message in a communication should be
Correct Answer
Brief

Select The Blank
Question
The ________ should indicate what is contained in a message in one glance itself.
Correct Answer
Subject


Multiple Choice Multiple Answer
Question
Physiological noise is in the form of
Correct Answer
Hearing disorders , Illness

Multiple Choice Single Answer
Question
What is " Content message"?
Correct Answer
Information about topic under discussion



Multiple Choice Single Answer
Question
Brief eye contact means the person is
Correct Answer
Nervous



Multiple Choice Single Answer
Question
Written communication is a
Correct Answer
Non-Direct Communication


Multiple Choice Single Answer
Question
The middle part of presentation contains
Correct Answer
Main body is broken into points



Multiple Choice Single Answer
Question
It can be used as legal record which may be used in the court of law
Correct Answer
Written communication



Multiple Choice Single Answer
Question
Every moment you waste in pre-occupation is a moment you steal from
Correct Answer
Productiviy



Multiple Choice Multiple Answer
Question
If the eye contact is brief or we take our eyes off the person soon, it indicates
Correct Answer
Nervousness , Embarrassment

Multiple Choice Single Answer
Question
It is the most important part of any letter
Correct Answer
Body



Select The Blank
Question
________ are used to convey the key part of the message
Correct Answer
Visual aids

Multiple Choice Single Answer
Question
The most effective way of communication
Correct Answer
Written



Multiple Choice Multiple Answer
Question
Which of the following are physical barriers
Correct Answer
Ignorance of media , Environmental stress , Subjective stress


True/False
Question
All kinds of stress are negative
Correct Answer
False


Multiple Choice Multiple Answer
Question
What is B2C?
Correct Answer
Business to consumer , It is an internet domain , It is useful for products and services when shopper's aim is convenience and buyer's aim need information about product features and prices

Multiple Choice Multiple Answer
Question
The middle part of presentation contains
Correct Answer
Illustrate the part with examples , Put a time limit on each point , Prioritize the time limits

Select The Blank
Question
The ________ enables the reader to know the objectives of the letter.
Correct Answer
Subject

True/False
Question
The basic function of any business organisation is planning, organising, staffing, directing and controlling
Correct Answer
True

Multiple Choice Multiple Answer
Question
Treat everyone as important and
Correct Answer
Do not underestimate them , Understand them

True/False
Question
Printing house journals maintain public relations within the organisation.
Correct Answer
True

Select The Blank
Question
A ________ posture shows rigidity in thought
Correct Answer
Stiff

Multiple Choice Single Answer
Question
What type of records are permanent for organisation?
Correct Answer
Business letters


Select The Blank
Question
Many speakers write and learn entire speeches in ________ type of presentation
Correct Answer
Memorize


Select The Blank
Question
________ is the most remembered element in forming an impression of someone.
Correct Answer
Eye contact



Match The Following
Question
Correct Answer
Your Answer
People
asset of the company


Credibility
Consistence


Discussion
healthy and positive


Argument
brings in negative feelings

Multiple Choice Multiple Answer
Question
Guides for the manager to analyse the problem and give response
Correct Answer
Experience , Common sense


Multiple Choice Single Answer
Question
The maximum content on the slide should be limited to
Correct Answer
25 words


True/False
Question
be adopted
Correct Answer
True

Multiple Choice Single Answer
Question
"Communication is an exchange of facts,ideas,opinions,emotions by two or more persons." It is quoted by :
Correct Answer
Newman and Summer


True/False
Question
but everything to do with hope
Correct Answer
True

Select The Blank
Question
The best way in a positive relationship is to admit when you are ________.
Correct Answer
Wrong


True/False
Question
There will be confusion and discomfort if speech and gestures are properly coordinated
Correct Answer
False

Multiple Choice Single Answer
Question
The complimentary close is to say
Correct Answer
Good bye

True/False
Question
Delegation is the special ability to recognise your own special abilities and limitations
Correct Answer
False


Select The Blank
Question
Only ________ percent of worries are considered as cause of concern
Correct Answer
8


True/False
Question
One party is more than enough to have negotiation
Correct Answer
False

Select The Blank
Question
Communication has come from Latin word________
Correct Answer
Cummins
Your Answer
Cummins

Select The Blank
Question
Date is normally written in the ________ corner.
Correct Answer
Right

Select The Blank
Question
The communication process begins with ________ who transmits the message
Correct Answer
Sender