Business Communication - 18

Business Communication - 18


Multiple Choice Multiple Answer
Question The vision should be based on
Correct Answer Talents and dreams , Hopes and passion


Select The Blank
Question The ________ number is essential to make entry in the register.
Correct Answer Outward

Select The Blank
Question ________ is doing yesterday's work today
Correct Answer Procrastination




True/False
Question Feedback is immediate in busines organisation
Correct Answer True
Your Answer False


Multiple Choice Single Answer
Question Subject contains
Correct Answer Objectives of the letter at a glance

Multiple Choice Single Answer
Question What should be the place of inside address in the layout of the letter?
Correct Answer Below the outward number


Multiple Choice Single Answer
Question What type of communication can be used as a legal record which may be used in the court of law ?
Correct Answer Written



Multiple Choice Multiple Answer
Question Goal achievement leads to
Correct Answer Setting higher goals , Dream bigger goals

Select The Blank
Question Hearing disorders or illness etc fall into the category of ________ noise
Correct Answer Physiological

True/False
Question WWW is an electronic brochure for an organisation.
Correct Answer True


Select The Blank
Question Once the vision is identified it has to be illustrated with a concrete goal called ________
Correct Answer Mission

True/False
Question Vision is inborn.
Correct Answer False

Multiple Choice Multiple Answer
Question The different types of barriers that can come in the way of effective communication are
Correct Answer Physical , Cultural , Mechanical

Select The Blank
Question The largest single cost in most businesses is ________.
Correct Answer People
Your Answer People


True/False
Question Manager communicates the vision of the company to his team mates
Correct Answer True

Multiple Choice Single Answer
Question In a life span of 72 years , how much of average time is spent on working
Correct Answer One fifth




True/False
Question By trying to identify potential problems at the onset, it becomes possible to prevent many more in near future
Correct Answer True

True/False
Question Inside address consists of the name and address of the sender.
Correct Answer False

Multiple Choice Single Answer
Question It is very useful in collecting dues from customers
Correct Answer Business letters

Match The Following
Question Correct Answer Your Answer
Written Communication One – way process
Website- World Wide Web
Letter Written One – way process
Record- Kept
Notice -Issued


Multiple Choice Single Answer
Question What type of records are permanent for organisation?
Correct Answer Business letters


Multiple Choice Multiple Answer
Question This makes communication difficult
Correct Answer One party talks and the other listens , One party gets angry , One party keeps focus on themselves


Select The Blank
Question The barrier to communication is called________
Correct Answer Noise



Multiple Choice Multiple Answer
Question 98 out of 100 people are dissatisfied as
Correct Answer They have no goal , No purpose to drive them

Match The Following
Question -Correct Answer
It can't be used once -it is lost Time
Opposite of procrastination is -To solve a problem without complete information
Ways to prevent interruption -To put someone between you and the people
Time management technique -To know and list priorities


Multiple Choice Multiple Answer
Question Report means
Correct Answer A document in which given problem is examined , An account or statement which describes an opinion



Multiple Choice Single Answer
Question The most effective way of communication is
Correct Answer Written

True/False
Question House journals are a type of oral communication.
Correct Answer False



Multiple Choice Multiple Answer
Question What is progress report?
Correct Answer It is a review of progress made on an activity , They may be formal or informal

Select The Blank
Question Normally ________ address is written under the outward number.
Correct Answer Inside

Multiple Choice Single Answer
Question The most valuable asset of a company is
Correct Answer People




Multiple Choice Multiple Answer
Question Memo is
Correct Answer It is an inter office communication , It is a routine type of communication , They are direct written messages


Multiple Choice Single Answer
Question Prescience means
Correct Answer Knowledge about the future




Multiple Choice Multiple Answer
Question When there is lack of perspective one should
Correct Answer See things from a different point of view , Look at the present with an eye towards future , Study other cultures

Multiple Choice Single Answer
Question "Communication is an exchange of facts,ideas,opinions,emotions by two or more persons." It is quoted by :
Correct Answer Newman and Summer



True/False
Question While writing memos the writer needs to be concerned about the sensitivity of the wordings.
Correct Answer False

True/False
Question The inside address of the letter and the address on the envelope are different.
Correct Answer False


Multiple Choice Single Answer
Question Successful people realise the value of
Correct Answer Money



Select The Blank
Question The pattern of business letter is called________
Correct Answer Layout


Multiple Choice Single Answer
Question The middle part of presentation contains
Correct Answer Main body is broken into points

Select The Blank
Question Vision is________
Correct Answer Acquired


Multiple Choice Multiple Answer
Question What are the principles of Effective communication ?
Correct Answer Clarity of objective , Selection of media , Feedback



Select The Blank
Question Examples of environmental stress is ________
Correct Answer Humidity



Multiple Choice Multiple Answer
Question Reference means
Correct Answer It refers to the number and date of a previous letter received , It refers to the number and date of a previous letter sent


Multiple Choice Single Answer
Question It is required for emerging successful strategy while interpreting results
Correct Answer Review



Select The Blank
Question Written communication can be kept as ________ record.
Correct Answer Legal


True/False
Question The simplest proposal resembles memorandum.
Correct Answer True

Business Communication - 17
LIST OF ATTEMPTED QUESTIONS AND ANSWERS


Multiple Choice Single Answer
Question The most effective way of communication
Correct Answer Written


Multiple Choice Single Answer
Question It can be used as legal record which may be used in the court of law
Correct Answer Written communication




Multiple Choice Single Answer
Question Barrier for written communication can be
Correct Answer Language




Multiple Choice Single Answer
Question These are permanent records for business
Correct Answer Business letters

Match The Following
Question -Correct Answer

Written Communication- Non- Direct communication

Business letter- legal evidence

Outward Number- Further reference

Inward address -Receivers address

Head Address -Senders Address


True/False
Question Signature is written above the complimentary close
Correct Answer False


Multiple Choice Single Answer
Question What do you think is necessary to perform a specific job in a desired manner?
Correct Answer Advice




Multiple Choice Single Answer
Question In business communication you can put the message in writing as
Correct Answer Options a and b

Multiple Answer
Question The different kinds of listening are as follows
Correct Answer Discriminative listening , Evaluation listening , Emphatic listening
Your Answer Emphatic listening


Multiple Choice Single Answer
Question When we cross our legs or fold our arms across our chest while we talk, would indicate that
Correct Answer Closing off communication


Multiple Choice Multiple Answer
Question The thoughts and feelings conveyed can be
Correct Answer Positive , Negative




Multiple Choice Multiple Answer
Question Eye contact is very important in
Correct Answer Face to face communication

Multiple Choice Single Answer
Question Group members should be reminded in between about the
Correct Answer Time status




Multiple Choice Multiple Answer
Question Rooms selected for meetings should be
Correct Answer Well ventilated , Quite , Adequate lighting



True/False
Question All manager of the organization should be involved in the meeting irrespective of whether they contribute to the meeting or not
Correct Answer False



Multiple Choice Multiple Answer
Question Before starting any activity it becomes necessary to stop and think about
Correct Answer The objective , The alternatives , Cost involved

True/False
Question Goals promote enthusiasm in an organization
Correct Answer True




Multiple Choice Single Answer
Question Time Management
Correct Answer Using your time carefully using a good strategy


True/False
Question Working away from home make it easier to focus on your job
Correct Answer True


Multiple Choice Single Answer
Question Worrying about risk is truly the shortest route to
Correct Answer Ineffectiveness


Multiple Choice Multiple Answer
Question Sometimes stress can be
Correct Answer Positive prompter , Motivator




Multiple Choice Multiple Answer
Question In the alarm stage the body releases hormones which causes
Correct Answer Increase in heartbeat , Increase in perspiration , Slows digestion


Multiple Choice Multiple Answer
Question Some of the strategies to prevent stress from becoming distress are
Correct Answer Develop proper perspective , Work in areas of strength , Avoid rat race

True/False
Question Worrying about risk is the route to effectiveness
Correct Answer False


True/False
Question The environment where people compete fiercely is called human race
Correct Answer False




True/False
Question Sometimes one has to give up what is merely good in order to do what is best
Correct Answer True


Multiple Choice Multiple Answer
Question The achievement of success is a process that
Correct Answer Takes time , Includes people , Requires hard work




Match The Following
Question- Correct Answer
You can usually learn another person's interest almost immediately -if you are perspective
There is nothing on earth more important than- people

Treating other people well and making them feel important is a part of- being a positive thinker

Few things can damage a friendship more quickly or more severely than -when a person breaks trust

These are the forceful attempts to change another person's point of view-. Arguments



Multiple Choice Multiple Answer
Question Element of communication would include
Correct Answer Channel , Message , Sender

True/False
Question Unjust assumption is a type of psychological barrier
Correct Answer True


Multiple Choice Single Answer
Question Formal communication
Correct Answer It is the communication, which is official and has approval legal approval of the management


True/False
Question Emphatic listening is the most practiced by managers
Correct Answer False


Multiple Choice Single Answer
Question Report
Correct Answer All of the above


Multiple Choice Single Answer
Question Audit Report
Correct Answer It is a standardized statement verifying firms financial records


Multiple Choice Single Answer
Question B2C
Correct Answer Business to Consumer


Multiple Choice Single Answer
Question Ectomorph
Correct Answer Thin, Youthful and tall


Select The Blank
Question Every manager in a modern ________ tries to maintain ________ relations with his ________
Correct Answer information, business , individual




Select The Blank
Question The Words and ________ that a communicator choose to deliver a message can make tremendous difference on how the message is ________
Correct Answer Channel , received




Select The Blank
Question ________ language complements ________ communication
Correct Answer Body, verbal



Select The Blank
Question The ________ is a proof of the ________ consent to the message communicated
Correct Answer signature, signatory's

Select The Blank
Question A key to ________ a successful meeting is to ________ it thoroughly.
Correct Answer conduct, plan



Select The Blank
Question The understanding of the meeting should be sufficiently ________ that it can be ________ in short form for all other interested parties to see
Correct Answer precise, summarized



Select The Blank
Question The minutes help to hold participants to their ________ and turn their promises into ________.
Correct Answer responsibility, action




Select The Blank
Question Vision is a view of the ________ circumstances and ________ prospects in relation to a bigger picture of life.
Correct Answer present, future



Select The Blank
Question People do not ________ that the way they spend their time is something they can ________.
Correct Answer realize, control

Select The Blank
Question People who focus their attention primarily on ________ when interacting with others rarely build ________ lasting relationships.
Correct Answer themselves, positive



Select The Blank
Question The best relationships are ones where both ________ are constantly ________ from one another.
Correct Answer parties, receiving

Business Communication - 16
LIST OF ATTEMPTED QUESTIONS AND ANSWERS


Multiple Choice Single Answer
Question The greatest disadvantage of this method of presentation is that speaker may forget some points
Correct Answer Memorized presentation
Your Answer Memorized presentation


Multiple Choice Single Answer
Question The middle part of presentation contains
Correct Answer Main body is broken into points


Multiple Choice Single Answer
Question The most effective way of communication
Correct Answer Written



Select The Blank
Question ________ are the building blocks for success
Correct Answer Goals



Multiple Choice Single Answer
Question Written communication is a
Correct Answer Non-Direct Communication


True/False
Question One way communication informs the receiver whereas two way communication is an exchange of information
Correct Answer True




Multiple Choice Single Answer
Question It is a statement which describes an opinion
Correct Answer Report


Multiple Choice Multiple Answer
Question The vision should be based on
Correct Answer Talents and dreams , Hopes and passion


Multiple Choice Multiple Answer
Question This makes communication difficult
Correct Answer One party talks and the other listens , One party gets angry , One party keeps focus on themselves



Multiple Choice Single Answer
Question If bank is time then we receive how many dollars in terms of seconds in a day?
Correct Answer 86400




Multiple Choice Single Answer
Question Facial muscle is an instrument of
Correct Answer Communication


Select The Blank
Question Goals organise the ideas that we have for our________
Correct Answer Future


Multiple Choice Single Answer
Question It can be used as legal record which may be used in the court of law
Correct Answer Written communication

True/False
Question Goals promote enthusiasm in an organisation
Correct Answer True



Multiple Choice Single Answer
Question It gives a sense of accomplishment
Correct Answer Achievements


Multiple Choice Multiple Answer
Question What is B2C?
Correct Answer Business to consumer , It is an internet domain , It is useful for products and services when shopper's aim is convenience and buyer's aim need information about product features and prices

Select The Blank
Question Goals help us to ________
Correct Answer Communicate

Multiple Choice Multiple Answer
Question What are linguistic/Cultural barriers ?
Correct Answer Difference in languages , Difference in Sikhs And Muslims culture

Multiple Choice Single Answer
Question Most of what we experience emotionally is a result of the way we
Correct Answer Think

Match The Following
Question- Correct Answer
Inward address -Receivers address
Head Address- Senders Address
Written Communication -Non- Direct communication
Business letter- legal evidence
Outward Number -Further reference


True/False
Question Thinking and planning ahead wastes time
Correct Answer False




True/False
Question Visual aids are used to emphasize the most vital points of the presentation
Correct Answer True



Multiple Choice Multiple Answer
Question Goals need to be
Correct Answer Planned , Evaluated , Identified

Select The Blank
Question The missing step in Software lifecycle is Analysis,________,Coding and Implementation
Correct Answer Design

Select The Blank
Question Normally ________ address is written under the outward number.
Correct Answer Inside

Match The Following
Question -Correct Answer
Memorandum -Memo
Proposals- Invited
Subject Objective- of letter Objective
Salutation- greeting
Post Script- Post Scriptum


True/False
Question Vision should be based on talents,dreams,hopes and passion.
Correct Answer True


Multiple Choice Single Answer
Question It is normally written below the complimentary close in a letter
Correct Answer Signature


Multiple Choice Single Answer
Question "Barrier of Allness" is
Correct Answer Attitude of the communicatee that he knows everything


Select The Blank
Question The only way to avoid situations like unexpected delay is to ________
Correct Answer Plan
Your Answer Plan


Select The Blank
Question The communication process begins with ________ who transmits the message
Correct Answer Sender
Your Answer Sender


Select The Blank
Question Stress is called the mother of ________
Correct Answer Achievements

Select The Blank
Question ________ is formulated more carefully than oral communication.
Correct Answer Written




Multiple Choice Single Answer
Question Successful people realise the value of
Correct Answer Time Management


Multiple Choice Single Answer
Question It can be created by using templates or macros
Correct Answer Memorandum


Multiple Choice Multiple Answer
Question Inside address contains
Correct Answer Name,address,tel no of the receiver of the letter , The address which is put on the envelope



Multiple Choice Multiple Answer
Question In less literal terms Vision is the ability to
Correct Answer Read between the lines , See opportunity


True/False
Question No visual aid should be kept on for too long
Correct Answer True


Multiple Choice Single Answer
Question In a life span of 72 years , how much of average time is spent on working
Correct Answer One fifth



Multiple Choice Multiple Answer
Question A head bent low depending upon situation would mean
Correct Answer Modesty , Politeness , Diffidence




Multiple Choice Multiple Answer
Question Report means
Correct Answer A document in which given problem is examined , An account or statement which describes an opinion



Select The Blank
Question The quality of our ________ with co-workers , seniors and subordinates is responsible for the success of any organisation.
Correct Answer Relationship

True/False
Question Policies and directives are compiled in policy manuals.
Correct Answer True




Multiple Choice Multiple Answer
Question Taking advantage of others
Correct Answer Does no good in the long run , It is not a sign of good and positive relationship



True/False
Question Advertising materials like leaflets,giveaways,labels are included in house journals.
Correct Answer False

Multiple Choice Multiple Answer
Question Vision is a nebulous thing which is
Correct Answer hard to pin down , Hard to define , at times impractical

Multiple Choice Multiple Answer
Question What are macros?
Correct Answer It is a word processing feature , It formats the document