Saturday, February 26, 2011

Business Communication - 12

Business Communication - 12



Multiple Choice Single Answer
Question The most effective way of communication
Correct Answer Written


Multiple Choice Single Answer
Question It can be used as legal record which may be used in the court of law
Correct Answer Written communication

Multiple Choice Single Answer
Question Barrier for written communication can be
Correct Answer Language


Multiple Choice Single Answer
Question These are permanent records for business
Correct Answer Business letters

Multiple Choice Single Answer
Question It is very useful in collecting dues from customers
Correct Answer Business letters

Multiple Choice Single Answer
Question This number can be used in further correspondence for ready reference.
Correct Answer Outward

Multiple Choice Multiple Answer
Question The Head address includes
Correct Answer Tel no. , Name of organization



Match The Following
Question-Correct Answer

Subject Objective -of letter Objective

Salutation- greeting Post Script
Post Scriptum -Post Scriptum

Memorandum -Memo

Proposals- Invited
Match The Following
Question -Correct Answer
Letter -Written

Record- Kept
Notice -Issued

Written Communication -One way process

Website- World Wide Web
Multiple Choice Single Answer
Question Communication is an art of
Correct Answer Imparting information



Multiple Choice Single Answer
Question Various body movements supplement it
Correct Answer Talking



Multiple Choice Multiple Answer
Question The different kinds of formal communications are
Correct Answer Downwarda , Upward , Horizontal



Multiple Choice Multiple Answer
Question Some of the functions of informal communication are
Correct Answer Supplementing , Contradicting , Confirming,


Multiple Choice Single Answer
Question When we cross our legs or fold our arms across our chest while we talk, would indicate that
Correct Answer Closing off communication



Multiple Choice Multiple Answer
Question A head bent low depending on situation would mean
Correct Answer Modesty , Politeness , Diffidence

Multiple Choice Single Answer
Question If a group decision is required in a meeting then the conclusion will be
Correct Answer Group vote



Multiple Choice Multiple Answer
Question A person without vision sees
Correct Answer what is immediate , what is convenient



True/False
Question The successful person is one who knows how to get what he wants
Correct Answer False

True/False
Question Delegation is the special ability to recognize your won special ability and limitations
Correct Answer False



Multiple Choice Multiple Answer
Question Some of the strategies to prevent stress from becoming distress are
Correct Answer Develop proper perspective , Work in areas of strength , Avoid rat race

True/False
Question Everybody experiences stress sometime or the other
Correct Answer True



True/False
Question All types of people react similarly to stress
Correct Answer False

True/False
Question In the alarm stage your body repairs any damage caused by stress
Correct Answer False

True/False
Question In the resistance stage your body prepares for the stressor and prepares to fight or flight
Correct Answer False



True/False
Question Stress most often results from the way you think about the things you are doing and that are happening to you
Correct Answer True



Multiple Choice Single Answer
Question This always makes communication harder not easier
Correct Answer Getting angry

Multiple Choice Multiple Answer
Question A person tend to break another persons trust when
Correct Answer The person is inconsistent , When his words and actions do not match , When he loses credibility

Multiple Choice Multiple Answer
Question The beginning of the presentation would contain
Correct Answer Introductory remarks , Reason for presentation



Multiple Choice Single Answer
Question Agreement
Correct Answer All of above



True/False
Question The speaker need not explain the visual aid to the audience
Correct Answer False



Multiple Choice Multiple Answer
Question Communication is the art of transmitting
Correct Answer Information , Ideas , Attitudes



Multiple Choice Single Answer
Question Receiver
Correct Answer Person who notices and interprets the message

Multiple Choice Single Answer
Question Public relation is maintained within the organization by printing
Correct Answer House journals


Multiple Choice Single Answer
Question Outward Number
Correct Answer Options b and c



Multiple Choice Single Answer
Question Subject
Correct Answer This conveys the objectives of the letter at a glance

Multiple Choice Multiple Answer
Question The language used in the minutes should not be
Correct Answer In abbreviation , Technical

Select The Blank
Question Now a days ________ is always a ________ process involving transmission and reaction
Correct Answer communication, two way



Select The Blank
Question Another advantage of ________ communication is the control it gives the ________.
Correct Answer face-to-face, speaker


Select The Blank
Question ________ listener pays attention not only to the ________ meaning of the words but tries to probe the feeling and emotions of the speaker.
Correct Answer Emphatic, surface


Select The Blank
Question ________ is the index of the ________
Correct Answer Face, heart


Select The Blank
Question By invited it means that the awarding ________ announces to interested parties that it will make an award and it is soliciting ________.
Correct Answer organization, proposal



Select The Blank
Question A ________ should dare to do what he has decided to do and do it with ________ and pride
Correct Answer manager, confidence



Select The Blank
Question You cannot ________ your dream and keep all your ________ open
Correct Answer pursue, options



Select The Blank
Question When you work in ________ of time, it builds momentum and you are able to accomplish more work in a ________ period of time.
Correct Answer blocks, shorter


Select The Blank
Question In a relationship it is better to build bridges of ________ and not higher barriers of ________.
Correct Answer understanding, misunderstanding



Select The Blank
Question The ________ of a person to achieve his goals and to carry out his vision is largely ________ on the people around him.
Correct Answer ability, dependent


True/False
Question Rivalry is one of the major reasons that discourage horizontal communication
Correct Answer True

Business Communication - 11
LIST OF ATTEMPTED QUESTIONS AND ANSWERS



Multiple Choice Single Answer
Question
Written communication is a
Correct Answer
Non-Direct Communication



Multiple Choice Single Answer
Question
The most effective way of communication
Correct Answer
Written


Multiple Choice Single Answer
Question
It can be used as legal record which may be used in the court of law
Correct Answer
Written communication


Multiple Choice Single Answer
Question
Barrier for written communication can be
Correct Answer
Language



Multiple Choice Single Answer
Question
These are permanent records for business
Correct Answer
Business letters


Multiple Choice Single Answer
Question
It is very useful in collecting dues from customers
Correct Answer
Business letters


Multiple Choice Single Answer
Question
This number can be used in further correspondence for ready reference.
Correct Answer
Outward


Multiple Choice Single Answer
Question
This consists of the name and address of the person to whom the letter is being sent.
Correct Answer
Inside address


Multiple Choice Single Answer
Question
Objectives of the letter can be known in one glance by reading the
Correct Answer
Subject

Multiple Choice Single Answer
Question
Modern psychology personality mean
Correct Answer
The dynamic organization with in the individual of those psycho-physical systems that determine his unique adjustment to his environment.

Multiple Choice Single Answer
Question
Accommodating style may prove useful when
Correct Answer
Main training harmony and avoiding disruption is important in the situation




Match The Following

Question
Correct Answer

Compromising style refers to behaviours
At an intermediate level of cooperativeness


Compromise achieves moderate but only
Partial satisfaction for each party

Avoiding refers to
Unassertive and uncooperative behaviour

Person uses avoiding style
To stay away from conflict

A negotiation situation is one in which the individuals are
Committed to peaceful means of resolving their dispute..

Match The Following
Question
Correct Answer

Conflict
Disagreement

Incompatible
Goals

Intra personal
Within an individuals

Inter personal
Between individuals

Intra group
Among members

True/ False

Question
Individual resistance to change reflects personality traits of employees.
Correct Answer
True
Your Answer
False

True/False
Question
In change process employee participation should be avoided.
Correct Answer
False



Multiple Choice Single Answer
Question
In the counter shock phase the defensive mechanism become
Correct Answer
Active

Multiple Choice Single Answer
Question
Stress is non specific response of the body to
Correct Answer
Stimulations



True/False
Question
The Key to deal with hyperstress his in good planning
Correct Answer
True

True/False
Question
A strange culture is better able to learn from it’s past.
Correct Answer
True
Your Answer
True

Multiple Choice Single Answer
Question
Autocratic leader centralizes power
Correct Answer
In theme



Multiple Choice Single Answer
Question
It is important for a manager to study the human behaviours within the context of an
Correct Answer
Organization



True/False
Question
Leadership is one form of clominaxe in which the followers more or less willingly accept direction and control by anther person
Correct Answer True




Multiple Choice Single Answer
Question
Hawthorne studies points out the need for
Correct Answer
Recognition



Select The Blank
Question
Perception includes all those ________ by which an ________ receives information about his environment
Correct Answer
processes, individual



Select The Blank
Question
Employee’s initial ________ to the organization is determined largely by their individual ________
Correct Answer
commitment, characteristic


Select The Blank
Question
Every organization is a ________ system because its members come from the ________.
Correct Answer
social, society


Select The Blank
Question
Hygiene factors are ________ for ________
Correct Answer
necessary, Performance




Select The Blank
Question
________ are forced to introduce change in response to ________ pressure.
Correct Answer
Organizations, environmental



Select The Blank
Question
People fear ________ unemployment, reduced work hour, demotion, reduced change and reduced incentives and ________ change.
Correct Answer
technological, resist


Multiple Choice Single Answer
Question
Group members should have a
Correct Answer
Common objective



True/False
Question
Morale is static phenomenon
Correct Answer
False



True/False
Question
Good HR practices can enhance morale in the organization
Correct Answer
True


Multiple Choice Single Answer
Question
Task oriented roles include
Correct Answer
Seeking information or opinions


Select The Blank
Question
Cross- functional teams bring together the ________ and skills of people from ________ work areas.
Correct Answer
knowledge, various


True/False
Question
The same message received when you are angry or depressed is often interpreted differently when you are happy
Correct Answer
True



Multiple Choice Multiple Answer
Question
Organizational objectives can be achieved by
Correct Answer
Group work , Division of labour , Hierarchy of authority

Multiple Choice Multiple Answer
Question
OB applies
Correct Answer
Psychological Knowledge gained about individuals and groups , Sociological knowledge in studying the effect of structure on individual behavior


Multiple Choice Multiple Answer
Question
In spite of many similarities, every person has
Correct Answer
Different perception , Different quality of intelligence , Different ways of behavior



Multiple Choice Multiple Answer
Question
Small Rest Pauses
Correct Answer
Refreshes a person psychologically , Refreshes a person physiologically , Increases output



Multiple Choice Multiple Answer
Question
Theories of leadership
Correct Answer
Trait theory , Fiedler’s theory , Life cycle theory

Multiple Choice Multiple Answer
Question
For every change there are
Correct Answer
Certain forces (some in favour of the change ) , Certain forces against the change , People who makes changes



Multiple Choice Multiple Answer
Question
Manager need to identify the discrepancies while deciding need for change
Correct Answer
What is , What should be , Who and how to be done


Multiple Choice Multiple Answer
Question
Factors forming culture of an organization
Correct Answer
Organizational rituals and ceremonies , Norms that are shared by the teams , Language commonly used by employees


Multiple Choice Multiple Answer
Question
Communication can be
Correct Answer
vertical , horizontal , diagonal


Select The Blank
Question
________ communication refers to communication between managers and workers located in ________ functional divisions
Correct Answer
Diagonal, different



Multiple Choice Multiple Answer
Question
Some behavioural symptoms of stress are
Correct Answer
High blood pressure , Bowel irritation , Back ache

Multiple Choice Multiple Answer
Question
Alarm reaction
Correct Answer
Initial , Shock phase , Resistance is lowered


Business Communication - 10
LIST OF ATTEMPTED QUESTIONS AND ANSWERS

Multiple Choice Multiple Answer
Question
What is B2C?
Correct Answer
Business to consumer , It is an internet domain , It is useful for products and services when shopper's aim is convenience and buyer's aim need information about product features and prices

Select The Blank
Question
In the body of the message________ paragraph attracts the attention of the reader.
Correct Answer
Opening



Multiple Choice Multiple Answer
Question
Objectives of Communication are
Correct Answer
Information , Motivation , Education



Multiple Choice Single Answer
Question
It is the most important part of any letter
Correct Answer
Body


Multiple Choice Single Answer
Question
The most effective way of communication
Correct Answer
Written


True/False
Question
Snap reaction is a type of physical barrier
Correct Answer
False




Multiple Choice Multiple Answer
Question
Treat everyone as important and
Correct Answer
Do not underestimate them , Understand them

Multiple Choice Single Answer
Question
It can be used as legal record which may be used in the court of law
Correct Answer
Written communication


True/False
Question
House journals are a type of oral communication.
Correct Answer
False


True/False
Question
Poor eyes limit your deeds.
Correct Answer
False


Match The Following

Question
Correct Answer

Inward address
Receivers address

Head Address
Senders Address

Written Communication
Non- Direct communication

Business letter
legal evidence

Outward Number
Further reference







True/False
Question
Memorandums cannot be structured in email system.
Correct Answer
False

True/False
Question
Visual aids are used to emphasize the most vital points of the presentation
Correct Answer
True



Select The Blank
Question
________ is an example of psychological noise
Correct Answer
Egotism


True/False
Question
Management can function smoothly without Communication
Correct Answer
False



True/False
Question
By trying to identify potential problems at the onset, it becomes possible to prevent many more in near future
Correct Answer
True


Multiple Choice Multiple Answer
Question
The various occasions of presentations are
Correct Answer
Training session , Conference , Presenation of new business plans

Question
________ means that the future must be seen and communicated to the team
Correct Answer
Vision


Multiple Choice Single Answer
Question
What should be the place of inside address in the layout of the letter?
Correct Answer
Below the outward number



Multiple Choice Single Answer
Question
The beginning of a presentation has
Correct Answer
Outline of the presentation

Multiple Choice Multiple Answer
Question
Resting your forearm on the table gives the impression of being
Correct Answer
Distressed , Uninterested , Indifferent


Multiple Choice Single Answer
Question
Barrier for written communication can be
Correct Answer
Language



Select The Blank
Question
A transparency should have________lines
Correct Answer
25-30


Match The Following

Question
Correct Answer

Motivation
and communication are two sides of the same coin

Physical noise
The external sounds that distract the comunicator


Noise
One of the greatest sources of communication failure


Relational Message
It indicates how sender and receiver feel about each other

Multiple Choice Single Answer
Question
It is very useful in collecting dues from customers
Correct Answer
Business letters


Multiple Choice Single Answer
Question
This number can be used in further correspondence for ready reference.
Correct Answer
Outward


Select The Blank
Question
Normally ________ address is written under the outward number.
Correct Answer
Inside


Select The Blank
Question
Whatever we feel deep within ourselves is immediately reflected in the ________
Correct Answer
Face


Multiple Choice Single Answer
Question
A high score in Commitment to Continuous Self-Development indicates
Correct Answer
You are open to learning



Select The Blank
Question
Examples of environmental stress is ________
Correct Answer
Humidity

True/False
Question
Manager communicates the vision of the company to his team mates
Correct Answer
True

Select The Blank
Question
The ________ number is essential to make entry in the register.
Correct Answer
Outward


Multiple Choice Multiple Answer
Question
What is B2B?
Correct Answer
Activities conducted on this are higher than B2C by 15-20 times , It is business to business , It is an internet domain

Select The Blank
Question
Due to effective ________ the manager comes to know the hidden ability of his subordinates
Correct Answer
Communication


True/False
Question
Telesales is generating and qualifying new leads for closure by another sales channel.
Correct Answer
False


Multiple Choice Single Answer
Question
It makes communication easier
Correct Answer
Being friendly



Multiple Choice Single Answer
Question
Getting rid of non-essential task is one of the keys to
Correct Answer
Effective time management

Multiple Choice Multiple Answer
Question
The areas which help you to develop a mindset are
Correct Answer
Crystallize thinking , Develop sincere desire , Confidence


Multiple Choice Single Answer
Question
An affective tool of motivation is
Correct Answer
Communication



Multiple Choice Single Answer
Question
Written communication is a
Correct Answer
Non-Direct Communication



Multiple Choice Single Answer
Question
If a person taps his feet/foot it would mean
Correct Answer
Impatience

Multiple Choice Single Answer
Question
Memorandums are usually initiated by
Correct Answer
Writer



Select The Blank
Question
________ are the greatest time waster for executives
Correct Answer
Interruptions


Multiple Choice Multiple Answer
Question
One is not able to time due to
Correct Answer
Lack of discipline , Negative attitude

Multiple Choice Multiple Answer
Question
What is an attitude of Allness ?
Correct Answer
Sophisticated role , Snap reactions , Fear

Multiple Choice Single Answer
Question
Message in a communication should be
Correct Answer
Brief

Multiple Choice Single Answer
Question
Prescience means
Correct Answer
Knowledge about the future.

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